Purchasing a new vehicle is an important decision so don’t go to just any Austin area new car dealership, go to Mercedes-Benz of Austin. Our sales team is dedicated to finding the best new vehicle to meet your needs, shopping for a new car has never been more convenient.View All New Vehicles View Certified Vehicles View Pre-Owned Vehicles
This is actually Chad Bennett not Cathy. I inherited my 2014 E350 wagon from my father with 13k miles two years ago. it now has 60k miles on it. EVERY time I bring it in for any service or issue Wade Wells has been tremendous. He texts me daily to let me know the status of my car and I do not mind if it takes a few days or more because you always have a nice loaner car. The only issue I would have is that many times it is a 2-3 week wait to get a loaner set up because they are booked.My wife has a 2016 BMW i8 and the service at BMW Austin is HORRIBLE. Night and day compared to Mercedes. I was considering buying a new BMW X6 because I prefer the looks of it but would now probably buy the Mercedes equivalent just due to the difference in service. Thanks Wade.
Car tells me the right tail light is burned out. I call service and come in the next day. I take the car in have a couple of donuts and coffee then away in a fixed, clean car. Painless and Perfect.
I purchased my certified ML360 from this dealership. The sales experience was only OK since I didn't like the sale manager there. He was a bit rude. However, the car was fine and the service I received from Minh Fogel has been superb. I found the leather at driver seat cracked two weeks after the purchase, they replaced it under warranty. I complained the A/C was a bit weak, they found some issue with the compressor and replace that under warranty as well. Overall the service I got exceed my expectation. If it was not the bad experience with the sale manager, I would definitely give this dealership 5 star.