Online Testimonials and Reviews from our customers - Mercedes-Benz of Austin Texas

"We know that our customers expect the best. You chose Mercedes because you want the finest in quality, safety, and performance, and we at Mercedes Benz of Austin are always working to achieve a level of customer satisfaction consistent with the exceptional automobiles we sell and service.

While we are very proud of our excellent reputation among our clients, we also know that there is always room for improvement. Therefore, we welcome customer feedback and encourage you to share your experiences with us through letters, phone calls, emails, or personal visits. Additionally, we are always searching for online reviews and testimonials by our customers and appreciate both the positive and negative remarks. We know that excellence comes through both commendation and criticism, and our managers are committed to addressing your valuable and honest input. We strive to use your comments not only to improve our services in ways we might not have considered before, but also to enhance your personal experience by contacting and addressing individual concerns.

Mercedes Benz of Austin is greatly indebted to our customers, who are passionate about both their vehicles and the service they receive. You help us be better. As a show of our commitment to your satisfaction, we will post all feedback (good or bad) openly on our website. Thank you for your commitment to Mercedes Benz and your help in perfecting our service at Mercedes Benz of Austin.

"Click on the logos below to view and leave customer comments, recommendations, and reviews:

"We're All About Austin!"

The Hardeman Family: Will and Genny

"Mercedes-Benz of Austin made the experience of buying a new car as easy and enjoyable as possible. My sales consultant, Reva, went to great lengths to make sure I got the exact vehicle I wanted, and all of the dealership’s personnel exhibited professionalism and attention to detail during every step of the process. –Robert McCarthy 2010 Mercedes-Benz E550 Sedan"

Robert McCarthy - Posted 1/26/2010 - facebook

"i own a 99 E320 and it still drives better then most makes of 03 04. best car in the world. its a family tridtion to own a benz. love it!!!!"

Granit Menxhiqi - Posted 1/20/2009 - facebook

"Mercedes is the best in the world. they make the safest most beautiful cars. My family has owned 4. Our last one was a C-class. I drove the C-class and I was on a ramp going a little to fast in the wet conditions I suppose. I slid and the cars controls took over in a split second and nothing bad happened. I walked away from an allmost accident because of that car. They are the only car I will ever love to drive. "

Peter Armstrong - Posted 1/19/2009 - facebook

"Don't buy the new e 350 mine broke down twice already."

Anthony Russo - Posted 1/2/2001 - facebook

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George Slade - Filmed 12/29/2009 - YouTube

"I love the 2010 CLS550"

Yvette Oliphant - Posted 12/29/2009 - facebook

"We are the proud owners of a 2001 AMG ML55 and we LOVE IT!!!!!!!"

Aileen Johnson - Posted 12/18/2009 - facebook

"The service department at MB of Austin is all I would expect of Mercedes Benz name. My service advisor, Minh, was very helpful as well as knowledgeable. I was given a loaner Mercedes to drive for the day which was nice since some MB dealerships will give you loaner cars but not necessarily a mercedes. I had no problems getting the dealership to actually honor the warranty on my car. What a relief to work with a dealership that I didn't have to bust out a powerpoint presentation on WHY the work done fell under the warranty! (oh yes I have done that before) When my car was pulled around it was freshly washed! The service guy was nice enough to open my car door, help me out of coat, and close my car door after I was settled in! 5 star service all the way!"

Julianna B. - Posted 12/19/2009 - Yelp

"Mercedes - Benz is the best! CLS + E class coupé ! best coupé cars ever ? :)"

Sherif Hany - Posted 12/18/2009 - facebook

"Well we got our new mercedes from Mercedes-Benz of Austin this weekend. We love it."

William Talbot - Posted 12/16/2009 - facebook

"...LOVIN' MY 2008 C 300 !!!"

Donna McCulloch McMickens - Posted 12/13/2009 - facebook

"proud owner of a 1984 380sl shes awsome gotta love her nvr seen one exactlylike it"

Andrew Roe - Posted 12/13/2009 - facebook

"Proud owner of a 1987 Mercedes-Bens 300E. Looking forward to buying a 2006 C280"

Franklin Singletary - Posted 12/12/2009 - facebook

"Proud owner of a 1987 Mercedes-Bens 300E. Looking forward to buying a 2006 C280"

Jewel Sharp - Posted 12/9/2009 - facebook

"proud owner of a 1995 s600 4 dr v-12 7 yrs strong."

Richard Chapman - Posted 12/8/2009 - facebook

"i have a 1985 300dt with 1.4 million miles and still going strong.. i wouldnt trade it for anything else"

Robert Griffin - Posted 12/7/2009 - facebook

"I'm the proud long-time owner of a 1984 300SD which will turn over 670,000 miles in a few days. Still driven daily, original engine (no major work ever done), and still a great car. Just made a 1500-mile trip to visit in-laws for Thanksgiving, and... the car performed like always, trouble-free! "

Clint Lowe - Posted 12/5/2009 - facebook

"Cruising the Big Island of Hawaii in this,...what more can you ask for!"

David Pustka - Posted 11/16/2009 - facebook

"You have the best looking cars in town!!!"

Gabe Delgado - Posted 9/23/2009 - facebook

"This is for the Service side of things: (mainly) Knocking on wood, I haven't had any huge issues with my current MB, but Ive taken my car into them about twice a year for inspections and general yearly service. Overall, having service done at a dealership is a wonderful experience of them "making nice" with you and providing a great customer experience - MB Austin has done that for me. They always return the car cleanly washed even if Im just taking it in for a 30 dollar yearly inspection. Given that my car, literally, only gets two washings a year - its usually a complete cluster when it gets there. The driver who drops you off and picks you up is always exceedingly friendly. The shop (well the parts they let us into) is always spic and span clean. Overall, Ive been happy with the service Ive got there. Not that there is a whole lot of selection here in Austin, but if there was - MB of ATX would earn my business. My one and only complaint would be that damn little two wrench bar light that comes on every other year and signals "Derek - its going to hurt when you take it in for service." And... it does. Yeouch. On the sales side of the universe: While I havent purchased a car at this particular dealership, during my last car shopping experience I took several cars out with a more than competent sales associate. I have to admit - I normally show up looking like Im more than apt to steal a MB than buy one, but they were nice and met me quickly on my approach into the showroom. She even sat in the back all crunched up in the CLK500 with the top down blowing her hair to crap up and down the highway while not complaining once that the back seat was only spacious enough for a midget or a 5 year old. She was neither They were kind enough to understand that I dont like to be called a million times after going to a dealership and that I would call them - which I didnt, as I found what I was looking for at Park Place in Dallas. Overall - it met my expectations, which were high given the type of dealership. "

Derek U. - Posted 7/20/2009 - Yelp

"when I called the service dept. to get some infromation on a service I needed for my vehicle, the girl I spoke to was rude and not very knowledgable. Her reason for not knowing the answers to my questions, she said, and I quote "I dont have a mercedes, so I dont know." Now I work in customer service so I know that sometimes you dont have the answers to some questions, but instead of asking someone who did, she chose to be resentful and rude.I really did not care if she had one or not, I was calling for information for my vehicle. Now, after I FINALLY got a quote which turned out to be $479.00, and told them that I was going to need a loaner, they basically told me that in addition to paying for the basic service I needed on my car (which was $479.00) plus any additional servicing I may need like checking all my fluids (which I thought comes with any oil change) that I would also have to pay for the gas of the loaner car, and wait five days until a loaner would become available. These people are rude, arrogant, over-priced, and not very helpful, and they are the first people to make me feel bad that I even have a mercedes. I dont know what these people's problem is, but they are really making mercedes look bad. I will go to the next town to get my car serviced, before I let these people lay on my vehicle, nor will I refer any one to this dealership."

pacasha - Posted 7/20/2009 - DealerRater

"I read your review and want to respond on behalf of Mercedes-Benz of Austin. I don’t know who you spoke with in our Service Department, but want to apologize for your unsatisfactory telephone experience. I did review your comments with our staff members. I would like to assure you that this experience isn’t typical of what to expect from our Service Department. I agree that fluid checks should be part of a maintenance service and don’t know why you were told they weren’t. It is true however that we ask our clients to replace the gasoline they use in our loaner car. We strive to provide warm, professional, competitively priced service to our customers. I hope that you will try us again in the future and give us another opportunity to take care of your service needs on your Mercedes. I would be happy to discuss this experience in more detail with you, or any other questions or concerns you may have."

Response - Jim McGuane - Service Director

"5/28/2009: I have been contacted by MB to look into the problem that I had with MB Austin. Better late than never I suppose, but 2 years later is a long time.... I have made two pit stops in MB-Austin since my fiasco years ago and not much else has changed in my mind. One time I showed up in my typical jean shorts/t-shirt and not much service beyond the "can i help you". The other time I was dressed up more and the guy was definitely more helpful. As a former sales person, it really is about the sales, but one can never guess who is a real buyer and who isn't. I would think MB sales would train these guys on that... I've met a number of other MB enthusiasts/owners and while I still have to bring my wife's E500 to MB Austin, I find a very high number of former MB owners have switched to different brands specifically because of MB Austin's uber-elite type of attitude towards people. Maybe some people like that, certainly everyone wants to be one of the elite, but sometimes it comes off as too much. With the economy clearly scaling back and huge discounts on domestic and some luxury brands, I seriously hope that MB-Austin will get a new attitude around when they move to the new place they're building off Steck/Shoal Creek.

3/20/2007: Like many other sales oriented companies who don't focus on quality over quantity, the results from MB-Austin are dissapointing. Fellow MB owners had negative outcomes but I thought I'd give their saturday 'free' workshop a try. A typical 1 hour 'check up' and free car wash turned into a 2 hour wait. Granted that I test drove the new version of my car (SL600) for 15-20 minutes. BUT...my car was returned washed...and dented in two identical spots on the left and right side of the car on the rear quarter panels. Was someone checking if my shocks worked? I notified the sales person via email that i had a negative result and he said he would forward to service or mgmt. That was a week ago almost. Clearly customer service is NOT their major forte like many of my other MB friends have mentioned. Which is a shame...I am on the market for a new SL600 or 911 turbo. I will look elsewhere to buy my car at this point. The place is a very clean and nice place. Very well staffed and the majority of folks are helpful if not very nice. Business process and customer relations needs serious work. They identified a few problems with my car that i will fix, but not at MB-Austin. Getting more dents and scratches isn't what i want. They've lost a good potential customer and service customer.

Andrew M. - Posted 3/20/2007 - Yelp

"I wanted to respond on behalf of Mercedes-Benz of Austin to the recent responses we have received from Andrew M. First we only recently became aware of this posting, (sorry!) otherwise we certainly would have responded to you in a timelier manner. Now that we are aware of this site we plan to monitor it and respond to future comments much sooner. We now have a process in place where our Service Advisors perform a walk around on incoming service vehicles so we can note existing damage, and if there is none at time of drop off, but there is at time of pick up, we know we are responsible. This process has benefited both our clients as well as us since inception. It disturbs me that apparently there are some Mercedes-Benz owners that prefer Georgetown over us. We value each one of our clients and would welcome the opportunity to speak with any and all clients that feel uncomfortable with us. I’m sure our location is much more convenient for many of these people. We try to take all feedback constructively. I’m very proud of our staff, and we have some of the best Mercedes technicians in the industry. We have one technician that has been with us 44 years and nearing retirement, others with 20+ years like our Shop Foreman, we certainly know how to fix a Mercedes! I am unclear whether Andrew is referring to Sales or Service regarding the difference in treatment he says he receives based on how he is dressed, that would be nice to know so I can share those comments with the appropriate manager(s). I honestly don’t feel we have any employee that “sizes” someone up by how they are dressed intentionally, but perhaps that is the perception he or she gives. Nonetheless we don’t want to give such a perception and any specific feedback we can get on this topic would be greatly appreciated. Lastly, while we are in fact building a new store at another location, it is intended for one of our other franchises… so please come to us on Airport Blvd. for Sales or Service on your Mercedes. If our location should change in the future we will certainly let our customers and the general public know. In closing, we very much value our existing customers and hope those that might have left us will give us another chance in the future. Our business is comprised of people and sometimes we make mistakes. When we do we apologize and do the right thing whatever that might be for that situation. We welcome all feedback both positive, (no better thing than positive reinforcement for an employee), and negative. Thanks for posting your comments and giving us an opportunity to respond."

Response - Jim McGuane - Service Director

"I just bought an 08 R350 from MB-Austin. The experience is the best among all four MB dealers I visited in SAT-AUS region - no high pressure negotiation on sales price, trade-in price, financing or extra warranty services. They simply offered the best trade-in price, financing terms and sales price if you know what to ask for (and ask it nicely). I couldn't be happier. They are also willing to accommodate a swap after my purchase because my wife has some reservations about the color of vehicle. Overall, a superb dealership."

Bin G - Posted 11/01/2008 - Local.Durango

"My friend and I went in to this place to buy a CLK. I was not impressed with thier sales staff and found the place really stuffy. On our test drive, the dealer was smug and critical of new Cadillac that we arrived in. " oh, we do not even take those on trade in...Cadillacs, no." NEITHER OF US SUGGESTED , HINTED or even DREAMED of submitting a trade in so what was HE talking about?? It took a minute to get a dealer. I felt ignored like others who have gone here. "Two young Black females...let's look past them." So that is what they did. She ended buying a new Infinity instead."

yund d. - Posted 4/30/2008 - Yelp

"I'm truly sorry you didn't have a pleasurable experience when visiting our showroom. The purpose of this is to convey to you my sincere apologies for any inconvenience you experienced during your most recent visit. We are working to improve all of aspects of our customer service. The problems that you mentioned have been brought to the attention of our management staff. While the lack of service you experienced is unusual and not the standard of Mercedes-Benz of Austin, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the any inconvenience and annoyance this incident caused. Thank you again for your comments. We hope that you will give us another chance to serve you in the future."

Response - Andrew Burrow - Sales Manager

"Thank you for your sincerity! I feel much better about the situation and I appreciate you taking time to send me an email about our experience. I have always thought positively about your dealership until that day... Your dealership is back on my "smile" list. Thank you again, yung dunny:)"

Reponse 5/22/2009 - yung d. - Yelp

"The buying experience was surprisingly good. My salesman, Patrick, respected my Internet-induced plethora of knowledge. And my service manager, Martha, is the greatest. What I like most of all is riding around in brand-new dealer cars with my cow dog in the front seat while my car is being fixed on warranty. "

Ed S. - Posted 2/19/2008 - Yelp

"No annoying salespeople! Bought my used car here! No hassle, loved the service! "

MizErin1215 - Posted 11/07/2007 - Kudzu

"I've visited this dealership way too many times ( 5 times for problems in addition to the standard 10,000 mile services) considering I purchased my car new in 2003. This dealership will do anything to make a buck, including refusing to cover parts and services obviously under warranty. After my most recent visit (my last), they kept my car for 3 days and '"didn't have any rental cars available". This was not a new line either, every time before I've heard the same thing. Customer Care isn't in their dictionary. Suffice to say I will not be taking my car there again, next time I'm going to try MB in Georgetown to see if they are any better. I wouldn't recommend this place to my worst enemy and think they need to overhaul their ideas on customer service. Unfortunately, they've got the MB market covered,in Austin, but I'm staying away from them and heading to Georgetown. Basically, I bought a MB so I wouldn't have to deal with issues like this and I'd have been better off at any other dealership."

sofigirl - Posted 8/10/2007 - CitySearch

"Hello my name is Jim McGuane and I am the Service Director at Mercedes-Benz of Austin. I am sorry that your service experience(s) with us have not been pleasant. I assure you that our goal is to provide excellent service to our customers and treat them the way we would want to be treated. I would like to get more, specific information so I can research your service file with us. Please understand however that the factory reimburses us well for warranty repairs and therefore we would have no reason not to perform repairs under warranty. If I can get more information I can provide a more accurate response to your statement. Sometimes we do unfortunately run low on loaner cars but generally accommodate customer requests for alternate transportation with an appointment. We will be happy to put a note on your electronic customer file with us to make sure we have a loaner car available for you in future visits. I hope you will give us opportunity address your concerns and have you back as our customer."

Response - Jim McGuane - Service Director

"All staff at this dealership were very couteous and very focused on the comfort of the customer. Saleman was very professional and absolutely did not pressure the sale. Services was great and everyone from sales to the financial people were very accommodating."

Helen McMeen - Posted 1/6/2007 - DealerRater

"The service department never explains the work needed to be done on the vehicle, nor do they call to report progress. And twice there were grease IN the car when we have it back. The last straw is when they quoted us over $1000 on engine repairs whereas it was all covered by extended warranty through Mercedes Benz company (verified by Georgetown dealer), and kept on telling us that it was not covered despite our inquiry. I will never buy a Mercedes in Austin just because the frustration of dealing with this dealer isn't worth it, no matter how good the vehicle is."

ihtung - Posted 9/28/2006 - DealerRater

"My name is Jim McGuane and I am the Service Director at Mercedes-Benz of Austin. I am sorry that your service experience with us didn’t go well. Providing excellent customer service is truly our focus at this time. Since September 2006 our staff has completed extensive related training which includes providing proactive status update calls on your vehicle while your car is in for service. We now monitor all areas of our customer satisfaction surveys to make sure we provide good service to our customers. I don’t know why we wouldn’t cover engine repairs under your extended warranty, but please contact me directly so I can review your service file and offer you an explanation. "

Response - Jim McGuane - Service Director

"I have been taking my car to them for service for over three years. In that time I have spent several thousand dollars. They seldom call to inform the service work is completed or may not be completed on the same day. They seldom have enough cars to handle the number of individuals that need one while the cars are being serviced. In all the time I have taken my car to be serviced, only twice was I given a Mercedes to drive while my car was being serviced. The last time was for a catalytic converted which I had to prepay $1200 for. After waiting for one month with no phone call about the status I called to ask when I would expect to be able to take it in. I was informed that there was a shortage of parts. Another month and still no phone call. No part either. One more month goes by and still no part. Nationwide backorder. No estimate of when if ever I will get one. Overall their service department stinks. In searching for a new car, I talked to several Lexus owners that are now Lexus owners because of MBofAustin. I will never go back there."

swaldron - Posted 12/29/2005 - DealerRater

"I apologize on behalf of us here at Mercedes-Benz of Austin for your unsatisfactory service visits. Since you wrote this review back on December 29, 2005 we have improved our Service Department. We now have an excellent staff that are nice, caring folks that have undergone extensive training. Part of their training was on providing proactive status update calls. Our loaner car fleet has also increased in size since your visit back then and mostly consists on Mercedes-Benz automobiles. We don’t have a problem now with providing loaner cars as long as you have an appointment for one. We also try to accommodate our customers with a car in emergency situations. We monitor our performance on each the questions asked on the service experience surveys and embrace continuous process improvement. Last but not least, Parts ordering, availability and subsequent arrival notification processes have been greatly enhanced. I am the Service Director at Mercedes-Benz of Austin and I hope we can get you back as our customer. Please don’t hesitate to contact me if you would like to discuss your concerns further."

Response - Jim McGuane - Service Director

"I purchased a 2000 e-320 and paid1250 for a Starmark warranty . First week of ownership had to return the car for work that should have been obvious with mechanical inspection. Under the Starmark warranty, MB of austin refused repairs. The gear shift stuck We took the car to dealer for warranty . Service advisor charged us $232 for evaluation and stated that we had spilled coke in the unit and we would have to buy a new unit for $900. Explanation was that by driving the car away there was proof that it worked and no warranty allowed. The car was repaired for $148 at another shop. minor adjustments were needed--no coke. (I lost $1250 while getting a substandard Mercedes. ) My 3rd MB. the only problems I have had are with MB of Austin."

tynerro - Posted 9/24/2004 - CitySearch

"My name is Jim McGuane and I am the Service Director at MB of Austin. I apologize that apparently no consideration was made regarding the fact that you just bought your car from us. Based on your response I don’t know what exactly was done to get your car on the road, but if you will contact me I will be happy to discuss this with you and perhaps provide a refund to you. "

Response - Jim McGuane - Service Director

"If you would like your review posted on our website please contact Timothy Shook. Please click on the "Contact Us" page from the "Our Dealership" drop down menu. "

Timothy Shook - Internet Sales Director - CAG Austin