Online Testimonials and Reviews from our customers - Mercedes-Benz of Austin Texas

"We know that our customers expect the best. You chose Mercedes-Benz because you want the finest in quality, safety, and performance, and we at Mercedes-Benz of Austin are always working to achieve a level of customer satisfaction consistent with the exceptional automobiles we sell and service.

Mercedes-Benz of Austin is greatly indebted to our customers, who are passionate about both their vehicles and the service they receive. You help us be better. We have posted the 10 most current online review below. Thank you for your commitment to Mercedes-Benz and your help in perfecting our service at Mercedes-Benz of Austin.

"We're All About Austin!"

The Hardeman Family: Will and Genny

"I bought a car from them in 2001 and have had a 9 year relationship with them. Even though my car is no longer under any sort of warranty or maintenance contract, I continue to use them for servicing my car. My service adviser (Ron Odom) has been the same since the beginning. The work is always first rate and while I could probably get things done cheaper somewhere else, the convenience and peace of mind that comes with the fact that they have maintained my car so well over the years is worth it. I have never been left stranded somewhere or made to wait to get my car serviced. I would absolutely buy a car from them again because of the service. They rock!!!"

Monica H. - Posted 7/5/2010 - Yelp

"I searched for approximately four months for a Certified Pre-owned Mercedes Benz ML for my wife. I contacted all Mercedes Benz dealers within 250 miles of San Antonio, Texas. I gave each dealer the parameters for the car that I was looking for, with alternatives. There were some MB dealership who acted as though I (the customer) was a bother rather than their purpose. Reva Hoffman of Mercedes Benz of Austin, maintained close contact with me whenever a ML came in that she thought my wife would be interested in. We purchased from Reva Hoffman at MB of Austin. When we arrived to view the ML; we were very early and Reva was there with the warmest greeting. She made my wife and I feel like we were family she hadn't seen in years. Reva's knowledge and professional courtesy as a Car Salesperson, high level of the finest Customer Service, and meticulous attention to detail for the customer exceeded our every expectation and desire. She deserves the title "Top Salesperson for Mercedes Benz of USA." I will not hesitate to say that I whole-heartedly recommend anyone to purchase a Mercedes from Reva Hoffman at Mercedes Benz of Austin. If you want the best buying experience that you'll ever get in your life then see Reva. It is critical to say that my wife has been a proud owner of Mercedes Benz vehicles from 1994 to present. The car is top knotch, and now you know where top knotch service can be obtained - Reva Hoffman at Mercedes benz of Austin. Thank you Reva Hoffman, and MB of Austin. Kudos."

Kenneth H. - Posted 7/1/2010 - Yelp

"Thoroughly disgusted with Mercedes Benz of Austin-- from the condescending staff to the fact that we've had our Mercedes 300E into their shop 4 or 5 times for the SAME PROBLEM that still hasn't been fixed. One of those visits we were told we'd be charged another $109 or so for "another" diagnostic test after paying for one the prior visit. Chris Hirsch is the only worthwhile thing about this dealership. When we picked up the car last time from the shop, the driver's side window would not close completely & makes a funny noise-- it was FINE before we took it in. Odd? You bet. Ready to try Austin Better Business Bureau or the Attorney General. Insane dealing w/these arrogant money-vacuum cleaners.

Jody G. - Posted 4/8/2010 - Yelp

We have worked on your car (1993 300E with 131,000 miles) regarding intermittent starting problems for some time now. We repaired wiring to the fuel pump and gave you a loaner for two weeks, at no cost, but we couldn't duplicate the problem. Unfortunately, you have declined our offer to have you come by and speak with management about your options. We are disappointed that all our hard work and time we spent with you have made you feel badly about our dealership. We strive to provide great customer service and we regret we didn't give you that impression."

Response - Suzette Burrow - Public Relations

"When I saw online that the used car I wanted was at a Mercedes-Benz dealership, I was a bit intimidated. Those cars are out of my league and I was not sure how I would be treated buying a lowly used car there. My first contact was when I called to inquire about the car since there was only an exterior photo of it online. I was connected to Reva, who had taken the car in trade and could answer my questions. When I got to the store a couple of hours later, I found that she had gone home but Bob Kadura was waiting to help me. I spent a little bit of time that day as I test drove the car. While I waited for Bob to take care of something, he directed me to the courtesy bar where I could get a beverage or a pastry. I was still feeling out of place but I asked for a bottle of water and was greeted with a smile. Two days later, I came back in to "borrow" the car in order to have it checked out independently. When I arrived, the car had been parked at the front of the lot and Reva had all the paperwork ready for me. The next morning, I came in and spent some time closing the deal. Every single person I spoke to at this dealership was incredibly friendly and made me feel at ease. Our final encounter was with Dan Boone , the director of finance. He was ever so friendly and made the process light with his sense of humor. I would like to express my gratitude to all those people who made me feel important and worthy of their time whether I was buying a Mercedes-Benz or a Nissan."

Deanna - Posted 3/4/2010 - Yelp

"3/4/2010: Careful! Big Brother is watching! (But in a good way) Less than two days after my review, and the F&I guy contacted my wife regarding the lack of a handshake when closing the deal. It was a nice note, and I'm glad he, and Mercedes-Benz of Austin, thought it was important enough to contact her. Here is that fifth star back. Good job, Mercedes-Benz of Austin.

3/2/2010: We just bought a used (not Mercedes-Benz) car from this dealership, and everyone we spoke to was very friendly, very considerate, and very nice to deal with. I feel like we were treated fairly, and if they had another car I was interested in I wouldn't hesitate to go back. There was one negative. This was my wife's car we were buying, so she found it, she negotiated the deal, and she was the primary contact the whole time. The sales staff dealt with her, not me. I sat in the waiting area sipping (bad) coffee, and the only reason I was there was to sign paperwork if my wife got the deal she wanted. Well, when the very nice F&I guy finished our paperwork, he shook my hand... then headed out of the office. Uh, hey buddy... this is my wife's car, and her deal. That was very uncool. You would have gotten 5 stars except for that one serious faux pas. "

John B - Posted 3/2/2010 - Yelp

"Been trying to get some customer service from these people for a week know...they use to be excellent...guess after you buy from them they don't care about any return business.......I HAD nothing but nice thing s to say about them......Not ANYMORE!!!!!"

Paul Tomerlin - Posted 2/22/2010 - facebook

"Mr. Tomerlin, on behalf of Mercedes-Benz of Austin I am so sorry for this inconvenience. After reading your comment we discovered that someone from our dealership never responded to your inquiry.This is not something that happens often, we strive to achieve great customer service and speedy follow-up with incoming e-mails. We hope that you will give us another opportunity to earn your trust. Our finance director has been notified and will be in contact with you today."

Response - Suzette Burrow - Public Relations

"Ask anyone why they buy a Mercedes-Benz and they will tell you it is because of the outstanding quality of cars and the great service. I have been a Mercedes-Benz owner now for 6 years and have thoroughly enjoyed the cars. Like everyone else, I enjoyed the service that came with the car. Even the little stuff like complimentary car service, car loans, beautiful waiting rooms with Wifi and good coffee, etc made the service a bit more enjoyable. When I moved down here from Boston I expected the same type of service. NOPE. The Austin Mercedes-Benz dealership is one of the worst I have visited. The staff is unbelievably arrogant and don't care at all about the clients. I can't remember a time when my car was ready when I was told it would be. They are constantly trying to up-sell me on more expensive and often unnecessary upgrades and work on my car. I love the city of Austin and don't plan on leaving it. Because of this, I don't plan to buy another Mercedes-Benz as I don't want to have anything to do with the dealership. "

Sean F. - Posted 2/16/2010 - Yelp

"We are glad you are enjoying your Mercedes-Benz vehicle but regret you aren’t happy with our service department here in Austin. It is our intention to deliver a great service experience and exceed customer expectations. Apparently we have let you down. We read all online comments from our customers and often contact them directly to discuss concerns or express our appreciation for nice remarks. Therefore I would like to encourage you to give me a call. It sounds like you are staying in Austin and I hope we can talk and rebuild our relationship with you."

Response - Jim McGuane - Service Director

"I just bought my first Mercedes-Benz! I say that because I know I will be a returning customer, my experience with Reva Hoffman couldn't have gone better, as she knew what I needed even before I did, young vivacious, energetic and competent to handle all of my needs. Thanks Reva! - Deb Cartall 2010 Mercedes-Benz GL450"

Deb Cartall - Posted 2/3/2010 - facebook

"Yea I got my 1st Mercedes-Benz with Mercedes-Benz of Austin, outstanding service!!"

Jewel Sharp - Posted 2/3/2010 - facebook

"Mercedes-Benz of Austin made the experience of buying a new car as easy and enjoyable as possible. My sales consultant, Reva, went to great lengths to make sure I got the exact vehicle I wanted, and all of the dealership’s personnel exhibited professionalism and attention to detail during every step of the process. –Robert McCarthy 2010 Mercedes-Benz E550 Sedan"

Robert McCarthy - Posted 1/26/2010 - facebook

"The service department at Mercedes-Benz of Austin is all I would expect of Mercedes-Benz name. My service advisor, Minh, was very helpful as well as knowledgeable. I was given a loaner Mercedes-Benz to drive for the day which was nice since some Mercedes-Benz dealerships will give you loaner cars but not necessarily a mercedes. I had no problems getting the dealership to actually honor the warranty on my car. What a relief to work with a dealership that I didn't have to bust out a powerpoint presentation on WHY the work done fell under the warranty! (oh yes I have done that before) When my car was pulled around it was freshly washed! The service guy was nice enough to open my car door, help me out of coat, and close my car door after I was settled in! 5 star service all the way!"

Julianna B. - Posted 12/19/2009 - Yelp

"Well we got our new Mercedes-Benz from Mercedes-Benz of Austin this weekend. We love it."

William Talbot - Posted 12/16/2009 - facebook

"If you would like your review posted on our website please contact Timothy Shook. Please mouse over on the "About Us" menu and click on "Contact Mercedes-Benz of Austin" from drop down menu."

Timothy Shook - Internet Sales Director - CAG Austin