Welcome to Mercedes-Benz of Austin

Read at Google

Read at Google

Read at Google

I had a very positive experience with Eddie my service technician. I had some repairs last month on my 2001 Mercedes E class Benz. There was a list of things that were suggested and he went through what he felt was most important with me on the phone. One of those most important items he shared was tires. I was quoted last month 900 for 4 new tires. I didn't listen (whoops) and chose to fix the oil leak instead, as money was a bit tight with my daughters birthday party coming up the same week! Fast forward, a sensor went off just the other day saying  "check engine oil level." Fearful the leak was back, I reached out to Eddie. He was very prompt with his response and asked if I could bring it by so they could check the levels. I met Eddie for the first time in person today and he greeted me with a pleasant smile and hand shake and an apology that I had to come back. Thankfully the oil just needed to be topped off and no leak was back in site. However, unbeknownst to me he pointed out the tread on one of my tires was exposed down to the metal! He told me that was important to take care of Bc I could have a blow out at any time. I said " well, don't I need to replace at least two?" He said " that is definitely the most important one. At least that one. " I didn't feel like he was trying to sell me anything! (Which I appreciated) He just seemed genuinely concerned and even said assuming I wasn't buying one and heading home " I mean, hopefully you won't have one, but it's important to get it taken care of. " He gave me two quotes on two different brands, and as I stepped away to give my husband a call, he came back with another quote/brand even less expensive! It's something I took note of and truly appreciated, as I'm on more of a budget these days with a new baby. I chose to replace two tires today. I was shuttled home and picked back up when my car was ready. The staff was great there as well! As Eddie was checking me out, we got to speak briefly and I asked him about another slight concern that I've been noticing with my car. He told me it's a repair I may need in the future, perhaps by " next summer, " I would be " looking at some repairs." Do you know how refreshing it is to speak with someone who isn't trying to sell you something you just might not need yet? Eddie REALLY gained my trust tonight and I will definitely be back to see him and only him here on out for any other issues with my car in the future!! Assuming he is on commission, he has two girls in college, who wouldn't be trying to make all they can? I walked away feeling like I received service as if I had just spent 60k on a new car. Did I mention my car is a 2001?!  I genuinely felt so appreciative as I do feel a bit silly bringing in such an old car next to the new fancy ones. Go see Eddie if you want someone who will tell you what you Need verses someone who will just sell. I Wish more honest people like him were around in life. Many thanks Ed I now have a new car and needed some unexpected repairs due to Rodent damage. Eddie was just as great during the repair process! VERY prompt in his responses and communicative with me about the progress of my car. Whether that was informing me what happened to my car, info on a loaner, waiting on parts or when they arrived and when my car should be ready. Eddie is very kind and down to earth. I truly can't recommend him enough. Thanks again!

Read at Yelp

Read at Google