Customer Testimonials
Edgar Cruz at Mercedes-Benz of Austin got us a great deal with zero pressure and zero hassle. Knowledgeable, honest, and easy to work with, highly recommend asking for him if you’re car shopping there!
Brian Smith makes the difference !!
I had a great experience selling my Toyota Corolla across and Mercedes-Benz of Austin. Edgar Avila and Jacob Aleman made the whole process smooth and easy and I felt like they were honest and upfront with me the entire time. Jonathan Parker was also extremely professional and helped make sure everything went well. I’d highly recommend this dealership to anyone looking to sell their vehicle.
Had a great experience, Reva & Melanie were wonderful and friendly. Really enjoyed the service & loving my new Mercedes.
Very nice staff.
I absolutely love my Mercedes, and I’m very grateful to Cristina for making the experience such a positive one. I highly recommend her to anyone looking for a salesperson who truly cares about her customers. Thank you, Cristina, for helping me find my beautiful car! She deserves every one of these five stars! ⭐️⭐️⭐️⭐️⭐️
I had a great experience thank you Charles Ball & Nicholas Trevino for being so helpful, straightforward, and making the buying process painless! I look forward to working with this dealership for many years.
I just bought a Mercedes-Benz, and I had a great experience! Christina was amazing—she was very knowledgeable and explained everything about the car in detail. She made the entire process smooth, easy, and enjoyable. I really appreciate her excellent customer service and would highly recommend Christina to anyone looking to purchase a Mercedes-Benz!
Anthony Sierra was amazing, professional, and did everything in a timely manner. The whole process went very smoothly. Anthony delivered my vehicle to me in another city. Anthony went way above and beyond. Thanks Wanda Surratt.
As usual, I had the best experience with the service department!! I've been working with this dealership since 2015 and I've never had a less than exceptional experience. My service advisor Luis Cuellar always goes above and beyond! He treats us like family. Ask for him and don't forget to ask him about fishing! ☺️
My husband and I went in to buy our 16 year old her first car, and Edgar Cruz was nothing short of wonderful! I called the day before to see if the vehicle was still available, and Edgar followed up the next day as well with a phone call AND a picture! Edgar's welcoming personality made the process enjoyable! Great experience!
Not good people, my wife wanted the car so I went against my better judgement and purchased for a decent deal. The car didn't have the options I wanted but I was told it was loaded prior to driving in from Houston. Not the options I wanted I would have never drove from Houston if I knew there was no driver assistance package. To top it off my salesman gave me two keys together knowing one of them didn't work and now he's not taking my calls. Overall a very mid experience. The sales Manager Heath saved ... Read More Google - Aug 7, 2026
We had an outstanding experience with Mercedes-Benz of Austin. After months of shopping elsewhere and dealing with slow responses and unclear answers, working with Jay West and Nicholas Trevino was a completely different experience. They were thorough, patient, responsive, and genuinely engaged throughout the process. We never felt rushed or pushed, and every question was handled clearly and professionally. The vehicles themselves have been excellent, but the service is what really stood out. Jay and Nicholas made the entire process easy, respectful, and enjoyable. Highly recommended. And a shout-out to Wade in the Service Department for his attention to detail.
Always feels taken care of and great service!
Cristina was amazing! She had a ton of knowledge about each of the cars I was looking at and provided great advice during the entire process. Easily the best most efficient team I have worked with. Thank you Cristina and Mercedes Benz of Austin!
We worked with Jake to sell our car, and the entire experience was smooth from start to finish. The acquisition team was professional, attentive, and genuinely listened to our needs. They treated us with respect, communicated clearly, and made the whole process easy and hassle-free. We truly appreciated their excellent customer service and would highly recommend them.
Wade at MB of Austin was amazing, communicate frequently on status and helped arrange a loaner. world class service.
I am incredibly impressed with this dealership! The entire process, from beginning to end, was seamless. Everyone was exceptionally kind and helpful. A special thank you to our saleswoman, Cristina, for her outstanding service, and to Nicholas for making the financial details so clear and manageable.
Best car buying experience I've ever had, been trying to find a good used vehicle for a while, with my credit being 530, alot of other places wanted a huge down payment to even start, but when I came here, they were very reasonable, gave me abit more for my trade than other places and $1800 down payment on a 2022 dodge ram, and Elihu came all the way out in the area I was delivering in(I'm an Amazon driver) to sign paperwork, and shout out to JC Wright if I got his name right, also bent over backwards to ... Read More Google - Aug 2, 2026
Service , drop off and loaner people all very nice and professional!!
I'm not in Austin, so Edgar provided extra information on the car, a video walk through, and helped me understand all the nuances of buying a car remotely *before* there could be any surprises. It redeemed what could have been a frustrating experience into a pleasant outcome centered around what would work best for me. I appreciate his time and honesty.
Edgar and Jacob were both amazing to work with. I sold my car and they made the process quick and easy!
Eddie is the best service provider I have ever e ever had!!!
Staff and my advisor Dylan took great care of me and my car. Service was completed hours before I expected
It was exactly what I'd expect from a Luxury Brand Dealership. Prompt, courteous and everyone in the Service Area knew their roles and had the information I needed when I needed it. Communication via TXT was efficient from the moment I dropped off until the work was completed. Our Service Adviser Chase Clark was Top-Notch. All the work was done on-time and I was satisfied with the results.
I can't recommend Anthony Sierra enough if you're looking to lease a vehicle! Anthony provided truly exceptional customer service from the moment I walked in. He was incredibly knowledgeable, transparent about all the numbers, and patient with every question I had. He made sure the entire process was seamless and efficient. Easily one of the best car-buying experiences I've ever had. Thank you, Anthony!
Brian and Eddie take great care of their customer’s needs.
I recently bought a 2023 E53 CPO from Mercedes-Benz of Austin and Marco Neal made the process painless. I came in with a long list of questions about [financing / the tech package / warranty coverage] and he answered all of them clearly and patiently. No pressure, no dodging. When I arrived for my appointment, the car was already pulled up and prepped, no sitting around waiting. Marco was professional from start to finish and I'd send friends and family to him without hesitation. Thanks, Marco.
Great experience, Marco was helpful but not pushy...n8ce to see that at a dealership.
My car was repaired quicker than I expected and the process was without an issue.
We love Mercedes! Best cars and service.
A huge thank you to both Mike and Abram for your help!!
I can’t say enough good things about Mike and my experience at Mercedes-Benz. I came in during a very stressful situation, and Mike went above and beyond to make the process as smooth and stress-free as possible. He listened to my needs, was patient, helpful, and worked hard to get me into a new vehicle without the usual hassle or pressure.
Mike’s professionalism, kindness, and genuine care made a difficult situation so much easier. He truly took the time to help me and made sure I ... Read More Google - Jul 23, 2026
12v battery was replaced and software update applied. Work was professionally performed and covered under warranty.
Great service as always!!
Brian went overboard to help me with my problem with my vehicle.
Always awesome service during my visits.
Love your staff at the service dept. Eddie has been our advisor for many years and really takes care of us and the my car well. Thank you Eddie.
I had the best sales team experience, it was very streamline stress-free(truly). The team I had consisted of Jamal: sales, Lonnie: helped me with my trade in, and Terrance: finance. This is the Big three I'd have to say at Mercedes-Benz of Austin. Jamal was very personable, an active listener, and frequently multi-tasking with his clients, and other members of his team. Lonnie is very helpful and understanding of your trade situation and helping you get into the vehicle of your choice. Jamal and Lonnie will be the reason my next Mercedes, all my future scheduled maintenance and ... Read More Google - Jul 16, 2026
scheduled service easily online. My service advisor, C. J. , made dropping off the car easy. He provided detailed information related to the B7 services to be performed.
Shout out to Lonnie in acquisitions. He was very transparent throughout the whole process, always kept in touch and I can honestly say he went above and beyond.
Everything and everyone were exceptional!
Brian is always accommodating and makes it easy to work with getting my car in for service.
I just had a wonderful experience buying a car from Hicham at Mercedes Benz of Austin. I can’t say enough good things about the way Hicham and Mercedes Benz of Austin went above and beyond to deliver a superior product to an extremely satisfied customer.
I had an outstanding experience working with Hicham Zaim. From start to finish, he was professional, knowledgeable, patient, and genuinely cared about making sure I found the right vehicle. He made the entire process smooth and stress-free, answered all of my questions honestly, and never made me feel pressured.
His customer service was exceptional, and he went above and beyond to make sure I was completely satisfied. It’s rare to come across someone who is this dedicated, friendly, and committed to their customers. If you’re looking for someone who truly values your time and provides a first-class car-buying ... Read More Google - Jul 10, 2026
Lonnie Patton and Edgar Avila were great. I needed to sell my truck and they made me an offer $2,500.00 dollars over the offer made by the dealership where I purchased the truck. It was pleasant dealing with them.
Marcus Belton was a pleasure to work with. We had purchased a car at the Mercedes Benz of Austin, but after a few weeks we changed our mind. Marcus was incredibly understanding and took great care of us throughout the entire process. He worked hard to find a solution and made us a great deal that we were happy with. His professionalism, patience, and excellent customer service turned what could have been a stressful situation into a very positive experience. We truly appreciate everything he did for us and highly recommend working with Marcus. Good luck!
It's always great to get my car serviced at MB Austin!!
Kaden Judy and Jacob were exceptional at handling customer interactions. They were incredibly kind and polite throughout the entire process of selling my car.
Selling my car to Mercedes-Benz was such an easy and stress-free experience. Lonnie was amazing from start to finish. He was professional, honest, and incredibly easy to work with. The entire process was quick, seamless, and exceeded my expectations. If you’re looking to sell or buy a car, I highly recommend working with Lonnie. Thank you for making it such a great experience!
Great experience with Marco & Johnstone! While we initially rushed our decision and had regrets few days later (buyer's remorse) - thanks to Marco & Johnstone we were able to work out a deal which worked out well for everyone!
Prepaid B service with appropriate computer upgrades, all done in record time. Chase Clark was friendly, informative and professional; the technician Chris texted an interesting video of what he was doing, which I appreciated. All topped off with a great carwash. Thanks to all.
Amazing service
Everything was perfect.
My first time getting my car serviced here and it went well. Kevin Gutierrez was my Service Consultant and he was knowledgeable, polite and efficient. There was a small issue with my loaner car but the Service Department made it right. My car is running like new again.
Exceptional service!
Hands down the best and easiest car-buying experience I’ve ever had! I’ve bought cars from other dealerships before, but Mercedes-Benz of Austin is on another level. My sales consultant, Mike Bartz, was incredibly professional, respectful, and absolutely zero pressure. Unlike other places, there was no pushing or games—he just answered all my questions, paid attention to every detail, and was there exactly when I needed him. Highly recommend asking for Mike if you want a stress-free experience!
Kevin G. is fantastic! Brought my 02 Benz in for non functioning AC. I had the system leak tested independently under my mildly experienced supervision. Leaks were seen at the Condenser, High side valve and the compressor. The compressor was under warranty, so I swapped the condenser myself and brought it to MBoA. Kevin had me in a cushy new loaner, even tho I’ve worked at dealers and know loaners are high demand, kept me up to date every major step, and got the whole visit covered under warranty. Thanks to Kevin I’m driving into The 4th cool and ... Read More Google - Jul 3, 2026
Easy to schedule an appointment, zero wait time, and Jorge is just an outstanding person and advisor!
Luis was friendly, attentive, and kept me updated through the work being done. Tire prices were very good with road hazard (esp for a dealership) and I got the car back with a great cleaning job performed (which discount tire places don’t do). Always happy with services performed here!
Kevin was very helpful. Fantastic communication. Prompt responses via text messages. Great person. Thanks for everything!
I had an outstanding experience purchasing CPO - AMG GLS 63 from Mercedes-Benz of Austin, and I want to sincerely thank Tony, MB - Car Sales Consultant.
Having recently relocated to Austin and still building my U.S. credit history, Tony was incredibly patient, professional, and supportive throughout the entire process. He took the time to understand situation, worked diligently with the finance team to explore the available options, and helped make the deal happen.
At no point did I feel pressured. Instead, Tony focused on finding the right vehicle and ensuring I had a great buying experience. His communication, honesty, ... Read More Google - Jul 3, 2026
perfect and professional
I cannot say enough wonderful words, as to how I feel about working with, Jesse Ruiz. He was on top of all that I needed, and went to "bat", with what needed to be done, to return the improper tires, purchased from the other company. I was so extremely concerned, that I was losing sleep over the whole situation, and that's when I phoned Jesse. He took hold of the whole situation, making calls, and speaking to those who sold me the improper tires. I had no way to return the tires, since 4 large tires would not ... Read More Google - Jul 2, 2026
I had an excellent experience with Mercedes-Benz of Austin. The staff was very professional and took the time to answer all of my questions. They were transparent throughout the process, provided great customer service, and made everything as smooth and as possible for me to relocate across the country. I really appreciated their attention to detail and willingness to help. I highly recommend Mercedes-Benz of Austin to anyone looking for quality service!
Everyone I worked with was courteous, professional and helpful. Mike Batz was my salesman and was extremely helpful in getting a vehicle for me. Julian was my normal service rep, but when you purchase a new vehicle they switch you over to Wade. Both guys great to work with.
I had an excellent buying experience at Mercedes Benz of Austin. I saw a vehicle I was interested in so I sent a text inquiring about the car. Edgar Cruz answered right away, provided more information about the car, and more pictures via text. I made an appointment to drive from San Antonio to Austin to view the vehicle and we purchased it that day. If you are looking to purchase a vehicle, call Edgar.
Excellent, timely service from Luis.
Highly recommend you choose MB Austin for your next vehicle purchase or service. I particularly would like to single out Jed Schmidt for making our purchase a smooth and pleasant experience. Jed's attention to service and customer satisfaction is to be commended. I would also like to acknowledge the general manager for his assistance insuring a smooth effortless experience.
Working with Luis Cuellar, my advisor at Mercedes, for the past 4 years has truly been one of the best parts of owning a Mercedes. He is professional, kind, and always makes every visit to the dealership easy and enjoyable. Luis is simply the best!
Mike Bartz was a pleasure to work with and the front office is very efficient. Thank you
My maintenance appointment was very easy. I rolled up, dropped my car off and received a loaner and grabbed a nice coffee. I received updates and had an easy return and pickup. Superior experence!
Mr. EDDIE AGULAR HAS been a blessing to me he always keeps it honest and with respect. Thanks for all you do for us your customers.
Thank you to the inventory manager Jennifer Carrizales, for going above & beyond to get my issue fixed. I sold my vehicle to Mercedes and I had no answers/check from Mercedes for 21 days. After speaking to several people including the manager, I had no answers as to when I was going to get my payment. Therefore, I went in person to Mercedes and after several discussions, Jennifer was brought into the picture and she did not hesitate to get me answers. I was given my payment the next day as promised by Jennifer. Thank you Jennifer for being so ... Read More Google - Jun 26, 2026
I wanna give a shout out to WC Wright for always being there for me and my family when we need a vehicle. I’m so beyond proud of my daughter for accomplishing her dream and graduating the university of Texas. I am so proud of my daughter😍 You did it !! 🥳🥳congratulations. 🎉🎉 You deserve your Mercedes. Thank you WC for helping us choose the right car for my daughter. I recommend y’all guys to come see WC. He’s the best! Hook ‘em 🤘🏽
The service department took care of my car right away!
I had an excellent experience at Mercedes-Benz of Austin. The facility is beautiful, modern, and exceptionally clean, creating a welcoming and professional atmosphere from the moment you arrive. A special thank you to Kebler, who took outstanding care of me throughout the entire process. He was knowledgeable, attentive, patient, and made sure all my questions were answered. His customer service was truly exceptional, and he made the experience smooth and enjoyable. I highly recommend Mercedes-Benz of Austin to anyone looking for outstanding service and a first-class customer experience. Thank you, Kebler, for going above and beyond!
Efficient and great service! KLEBER is wonderful and consistently outstanding.