Customer Testimonials
Jesse was extremely accommodating on short notice. Service was provided in less time than offered. Even added new tires to visit. Hard to beat this.
Great customer service: timely completion of the service, very respectful during the intake process and helpful in assisting with items that were not on the designated service level,
Had a great experience at MB of Austin. This has been my go-to place for services and Brian Smith out go to service manager. Our current service was done extremely professionally, with clear communication on availability, constant follow-up, having the loaner ready in advance. We were literally in and out in less than 15 min during both drop-off and pick-up. Would recommend this for anyone looking to service their MB vehicles.
They were very professional and great customer service. got me in and out in a short time.
We had a wonderful experience with Mercedes in Austin. I especially want to call out Patrick for his FANTASTIC attention to detail and customer service. Patrick went above and beyond to help us out and get us the best deal possible. Made it so easy and within a short time we drove away in our new car. If you want the best service in Austin (trust me, I’ve been around ALOT of lots in Austin) then make sure to go and speak with Patrick and the folks here - they are WONDERFUL! Thanks again Patrick! 😁
Great service
Always great service for my vehicle and myself received from the Austin Mercedes parts dealership! Scheduling was quick and so was the servicing of the vehicle.
As usual, Wade is a great communicator and genuinely interested in high quality service.
Jeffrey was great and so was Braden. Great bunch of guys.
My salesman(Stephen Susnar) was extremely professional and polite. Made care buying experience very easy. He was very patient as i looked t many cars
CJ is an amazing Service Advisor! Professional, always updating on the progress of work completed and provides timely pickup / delivery of my vehicle.
CJ is extremely friendly and answers my questions promptly. I appreciated that I was able to drop my vehicle and leave in a loaner car with very little interaction. In a Covid world, that matters! There is a Mercedes dealership much closer to my house but I drive across town to go to Mercedes Benz of Austin.
Luis was very respectful and professional. He kept me updated regarding services performed and expected wait time. Surprisingly, my wait time was less than expected which pleased me very much.
Service was at expected level. Do wish more attention was given to CDC recommendations regarding masks for customers. Noted customers in lobby waiting area with mask below nose and one with no mask. All staff observed wore masks properly. Stay safe.
Quick. Friendly. Helpful.
Brian is super awesome as always!!! Gracias
Everyone was great and helpful. The visit was very organized and quick. I would definitely use Mercedes of Austin again. Rob is great and very knowledgeable!
Mercedes Benz of Austin is an outstanding dealership. It was a pleasure taking my business there. I had the pleasure of having Mrs. Anni Weis as my sales associate and I just say that she was nothing short of absolutely amazing. Anni made the sales process completely painless. My wife and I both bought cars at the same time and the process was actually enjoyable. We were coming from San Antonio,TX and dealing with our local dealerships was horrendous to say the least. We communicated mostly via text and email which included pricing of the vehicles and valuing my ...
Chris was great, made the entire experience easy
Seldom do I ever write positive reviews, but I really have to give credit where it is due. My experience with the Mercedes-Benz dealerships in San Antonio where I live left such a horrible taste in my mouth, but Mercedes-Benz of Austin is absolutely AMAZING. Anni helped my husband and I with our purchases. She made the whole process incredibly smooth and almost effortless. Most of it was completed from the comfort of my home. She was extremely responsive, professional, kind, and accommodating. I really can't say enough about her. It was worth the drive and every penny spent. ...
It is always a pleasure to work with the Service team. They keep you advised during your vehicle's maintenance and do their very best.
Great immediate service. Very thorough doing inspection. Job was done in a very timely manner. The wash job was also excellent! Will be using this service again.
Luis is the BEST Service Advisor. He is very kind and knowledgeable. Lucky me! My SUV is a 2021 and I purchased the pre-paid maintenance so I’m looking forward to many years working with Luis!
Finally found a sales person that is just straight forward and able to communicate. Tony Shine was easy to deal with and finally felt like I was getting service. I have been to the dealership so many times looking for something and felt invisible. I have had to find someone to ask a question.
I have to admit, I was a bit nervous after the online "contact us" form didn't work. But, once I made contact the service was nothing short of outstanding. I recently relocated to Austin and was very happy with the service at my former dealership. Jesse at Mercedes-Benz of Austin is even better, I couldn't be happier with his level of response, detail, explanation, service and true concern for my satisfaction. They handled everything perfectly from start to finish.
I recently purchased a pre-owned E class from MB Austin. After a coupe of weeks I noticed an issue with the car. I brought it to the attention of the dealership, and after some discussion and review, the took care of the problem quickly. That is customer commitment!
Recieved prompt service, courteous and respectful attendants, service advisor neat appearance and professional DEFINITELY a loyal customer to Mercedes Benz if Austin quality work and detailed Technician's very happy with experience.
It was a pleasure to work with Gerald and the MB Austin team. If you’re looking for a no pressure purchase with amazing service then MB Austin is the place.
Fast service, glad they were able to get me on sooner. I only wish a loaner had been available so I didn’t have to get a ride from so far to drop off the vehicle.
My experience with Mercedes-Benz of Austin was by far the fastest, easiest and most organized process for purchasing a new car. I usually dread having to get a new car...Our sales rep (Rob Burge) was extremely knowledgeable about the vehicle we ended up buying and kept in great communication with me before we arrived (drove up from San Antonio). The car was pulled up front and ready to test drive when we arrived. After closing out the paperwork, the concierge sat in the car with us and helped make sure my phone was connected and went through all of ...
They really take care of me every time!
The dealership is centrally and conveniently located and always welcoming to its customers! The service agents are friendly and ready to help out with anything that your car needs.
Luis is excellent. Service was timely and well done. I am pleased. I really don’t need 25 words to express my feelings so stop telling me I must submit 25 words.
Great service, friendly staff, moved quickly.
Always great service!
Best customer service
I've had good experiences here. The service department takes a fair approach to the customer. Hard to find that these days....Thank you Brian for your excellent care.
As few times as I have to service my car, it's good to have first class customer service take care of me when I'm there. Thanks MB of Austin!
As always, the staff was very helpful and polite and went out of their way to make sure I was completely taken care of. My service was completed to time and spec and everything from the communication, to the drop off, to the pick up was seamless.
Wade is fantastic-pays attention to detail and very easy to work with! My car looked brand new when I got it back after service
Great customer service
Such a smooth car buying experience. The definition of no hassle buying. Tony was professional and very quick to find us the car we were looking for at an excellent price.
Dealt with Luis in the Services team. Committed to a time and delivered. No delays. Great service all round.
Jessee is very responsive and fantastic! The whole team is friendly and helpful. What I like best is when I arrive for service and am not sure where to go - without fail, a team member will come up to me and ask me if I need help. I’ve been other places where employees just walk right past you. Thank you!
Mercedes-Benz of Austin is always very thorough and accommodating. The staff is knowledgable and makes sure you are completely satisfied at all steps along the way.
the service is my number one reason for buying another Mercedes
Jesse was fast, accurate and fair. Great service Rep.
Great Service. I enjoyed the fact that I could do everything related to the car purchase online. Got there paid and drove off...Thank you for every Anni Weis
As a transporter, my experience with this location is one I'll never. The woman I spoke with prior to arrival was very pleasant and helpful. I ended up having to call the dealership again for directions and the gentleman I spoke with was very patient and exuded great customer service. The porter was pleasant and extremely helpful. To purchase a luxury vehicle and be treated with respect, I'd definitely recommend MB of Austin. Keep up the good work.
The people here are very good and feel very warm
Great service as usual!!
The ability to get updates on the status of a service via text message is awesome!
Service advisor Brian Smith was friendly caring and professional.
Very helpful and good communication. Service was faster than in the past and all the items were addressed. good price on tires as well Thanks !
Service people are great.
This is the third vehicle I have purchased from MB and the second from Anna Laughlin. Very pleasant, professional experience provided by the entire staff..
Everybody was very nice and very professional I highly recommend this dealership.
Easy to do business with, Experienced staff with great attitude!
Professional service
Everyone was nice and helpful and did a great job with my car. Wade is very thorough and made sure I felt happy with the service they did to my vehicle and kept me updated along the way.
Great service as always. Eddie Aguilar (service advisor) walked me through the entire process and kept me informed, Truly trust my service advisor. Nice surprise to find out that my car was washed prior to my pickup.
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