Had an incredible experience today at this dealership. By far the easiest and fastest time we’ve ever had buying a vehicle. ASK FOR NEIKO BROWN! He was extremely friendly and made our experience a lot of fun!
Mercedes Benz of Austin Service Advisor Kleber and his team are truly AWESOME!!! You can definitely count on these professional to service your vehicle with high quality . No concerns or maintenance issues will go undone. Also, this team will ensure that you are well informed each step of the way. So, if you want the best of the best ; Mercedes Benz of Austin; Kleber and his team will ensure you’re satisfied complete… Again, thank you very much for the AWESOME JOB!!!
Brayden is amazing! He went above and beyond to make my visit comfortable. There were no loaner cars available, but he made sure I get Uber rides to and from my work on that day. I appreciate his professionalism and great customer service.
The A service I received was excellent. It was all very easy and the loaner is a huge incentive to continue business. Everyone was very professional and courteous. I will say though that the onsite barista style coffee bar all three times I went there was disappointing. Disappointing because it was like a tease- No barista, out of order espresso machine (so no latte) , or out of coffee or pastries. First world problems for sure. ALSO, shout out to CJ in service for being totally on his game.
I had a very smooth buying and selling experience here, from Karina in acquisition, Neiko in sales, and Daniel in finance. Will be considering them in the future as well with other other car purchases!
Great Staff and very Knowledgeable. Karina Mobley and one of the technicians took great care of me
Professional service team with exceptional communication skills. Always kept up to date with the service from the time I dropped my car in for annual service, to the time I picked it up.
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Wade was very helpful and kept us informed of the status of repair. Thank you.
I thoroughly enjoyed my experience. Neiko Brown did an awesome. He was very informative, patient, and helpful. I would definitely recommend him to anyone interested in a Mercedes. The Neiko experience was the best...
I had a great experience at this dealership. The sales and service staff are helpful.
The service was excellent! The staff was helpful and professional. It lived up to my expectations fully. I would recommend MB of Austin to anyone. I will keep going back there for a long time. Brandon was excellent to work with. One of the best I have dealt with in the service department.
Staff is very friendly and waiting area is clean and comfortable! Wait was not long for my oil change!
Service was excellent again. The staff is always very knowledgeable, professional and courteous. Jorge kept me informed on the progress with my vehicle and made sure every detail was taken care of. Thanks.
The service was prompt and Luis was very helpful. I would recommend MB of Austin.
Amazingly accommodating and welcoming to me, a new out-of-state customer. I arrived at closing but they had me up on a lift, diagnosed, and quoted within 15 minutes. They found a misdiagnosis by my old NY dealer and fixed that for free, saving me $500. They shined the tires and vacuumed the interior before returning it. This is what I expect from a Mercedes service center, and I'll be bringing my AMG sedan and work van back every time. Thanks Dan
Very professional staff who must value my time as a had no wait for drop off or pickup.
Made an appointment for an Express A Service online. Had a live phone reminder the day before from CJ, the service advisor, confirming the time and service. At check-in, he confirmed again. Checking out, he walked me to my car to be sure protective materials were removed. CJ is personable and professional.
Very pleasant experience - staff very professional and nice - car ready when promised - seem customer focused
Have excellent customer service advisors, especially Wade. He has taken care of our Benz for 20years.
Very nice experience at Mercedes Benz of Austin. I worked with Neiko Brown who was very informative and polite & patient. Also very accommodating to my two kids who were present. I absolutely love my car as well!!!
From start to finish, we had a wonderful experience. Jerry was kind and knowledgeable. He got me the right vehicle that I wanted. Thanks to Matt (Finance) in helping us with paperwork. We appreciate his kindness. 2 weeks later we had a minor problem with our GLS 450 (software update for brace) , Karina from service team took care and resolved / fixed all issues. While waiting at the service center, I had a few questions about roof top cargo box and spoke to Clyde from parts department. Clyde was super kind and patient in answering all my questions and helped choose the right ...
Very professional, knowledgeable and responsive on all counts. We had an urgent repair request that they were able to respond to expeditiously. Thank you.
Neiko helped me drive away with a brand new Mercedes. He provided excellent customer service and was very knowledgeable about the car. He made the experience super comfortable. Thank you!
Mercedes-Benz of Austin goes above and beyond to help their customers. Friendly, communicative, knowledgeable.
Always helpful, informative, and knowledgeable. Always a pleasure to go there. Was nice to meet Karina, and work with her, with my vehicle.
Elihu the Man!!! Fantastic service 👏 Updating my review! Heather and Bobby are wonderful!!! They just dropped my car off as I have to work until 6pm tonight. Amazing service 10/10!! This is why I keep coming back every couple years. Now build a location in San Marcos lol
Excellent service Extremely recommend Sales representative very professional along with financial team
I want to Thank Neiko Brown the Sales Consultant who sold me my first E 300 Mercedes. We just moved here from Dallas and had always bought from Sewell because of the excellent customer service. But the customer service that Neiko gave me was above excellent… Superior! He got me into the car I wanted that day! He made is much easier than any other time I have purchased a car. He has also been quick to respond anytime I have had a question & I have had a few! I had been driving Lexus for over 10 years. But my new ...
Service attention was great, but the issue is unresolved. Requires new software to be developed and installed.
Excellent customer service by advisor Brian Smith. Timely scheduling and easy process for a loaner vehicle, invoicing and payment. I have been a customer for over 15 years and service, although always good, has improved and became more efficient over time. This makes you brand loyal as much as the quality of the vehicles itself.
My salesman was very knowledgeable and professional
Had a splendid time at Mercedes Benz In Austin when bringing by my 07 CLS 63 AMG , thanks to Luis I would recommend going back there again !!5/5
Service specialist Clark was very accommodating and professional. I don't think he could have done more.
Brayden was great, no problems at all. Uber took me and picked me up from where I needed to go, so that worked out. My seat part/issue may or may not be resolved as of this time.
Great service, excellent and thorough work
Extremely service oriented, knowledgeable service reps, easy to schedule, good communication and followup with the customer
Smooth process. In and out. Thank you Brian Hart and Jerry Carpenter. Daniel Azel was also Great and easy going.
Brought our GLB in for Service A. Brayden Clark provided excellent customer service and took care of our transportation to and from the dealership
My service experience was great. Kleber was ver thorough and it was done in good time.
Service: Dan was great! Spur of the moment flat tire that he resolved! Considering it happened on the highway, I was able to get my own towing service to tow the car to MB. Because MB Roadside Assistance never answered the phone, after repeated tries! "0" mark for them! And Dan's name is not on the Service List below!
CJ is excellent to work with and kept us informed. Loaner car process was flawless.
Jed, Daniel, RK and Tom have done an amazing job. Thank you for all that you do. I do a lot of buisness with them and always go beyond
They communicated with me every step of the way... EXCELLENT customer service!
I appreciated the courteous professionalism of Dan Truong. His warm smile accompanied the thoroughness of the service received. I recommend Mercedes-Benz of Austin without reservation.
Worked with Kleber and he was a great communicator during my service process. He was able to track down tires that we could agree on for my vehicle after passing on an option that was not part of the current promotion. Although I hope to not be in service again for some time I would highly recommend Kleber
My service advisor was very helpful. When I arrived for my appointment, everyone was kind and accomodating. They made my service appointment easy.
Great service team, Dan Troung micro managed my service like a pro quarterback. thanks
My service technician Braden, went above and beyond to be sure I was satisfied. He is one of Mercedes best!
We are very happy with this dealership because of the excellent service we get by our service manager Brian Smith. I will follow Brian if he leaves this company.
Neiko provided excellent customer service and found the car we wanted at a reasonable price. He also made sure the vehicle was serviced prior to receiving it.
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We just moved to the Austin area, and this was my first experience using MB of Austin for service of my E350. I was very pleased with the ease of setting up an appointment, the very courteous nature of everyone I came into contact with when I drove into the dealership, and how clean the facilities were. Kleber was assigned to be my Service Rep, and did an outstanding job explaining what service I needed, the details of the scope of work, as well as the pricing. Kleber also made some suggestions that would save money, which were greatly appreciated. ...
Super-friendly staff. They immediately notified cane in my tire size and addressed the issue.
Always great service and courtesy at MBZ of Austin. Thanks Dan and team for getting me home, I know I am a ways out from the dealership. As always y'all gave me back my car clean and sparkly and in top shape.
Do not know the name of service tech & it sounds like they did all the requested work.
My service person Eddie is the best I have ever experienced in service at a car dealership
Eddie Aguilar, Bobbie with rentals & Dan who checked me in did an AMAZING job! I was extremely stressed out because of time constraints due to work appointments that I had that day & early the next day & they got me in through express service & helped me figure out what the issue was with my car in less than an hour. I would highly recommend the AUSTIN dealership!!!
Very friendly staff, ask for Reva. She was so easy to deal with!
Great service from all representatives, especially CJ who helped the process go as smooth as possible with communicating what was going on with my car and getting me a loaner during the week my car was getting repaired.
The from Kobler Romani is increible. The whole service experience is a 5 star service. thank you
I had one of the best experiences with Mercedes Benz of Austin. I was welcomed by Neiko Brown whose a very friendly guy that got me approved for the Mercedes I’ve been looking for. He was also very helpful in getting all of my questions answered and met all my needs. I will definitely return to do future business with the company.
Jorge was exceptional
Fast and detail explain is good and easy to understand. Cafeteria quality was good for wating service.
Very good customer service. Friendly staff. Thoroughly cleaned car good communication during the maintenance service
ALWAYS AWESOME SERVICE. BRIAN IS GREAT TO WORK WITH.
Always a class act, great service, great team and authentic customer care.
Wade and Eddie are always great service advisors. They keep me up to date on all things that are going on with my vehicle.
Great Place, Fast Work Environment Very Nice People!
Entire service experience was excellent. Check in was smooth. Brayden went over my service for that day checked me in and I was on my way. My car was ready when promised. Check out was smooth, with the exception of the congestion in the pick up bay, but Brayden quickly moved a car or two and I was out in no time. The congestion does not deter me from continuing my service at Mercedes of Austin. I waited less than 5 minutes to get out, but it would be nice to see the congestion eliminated. With that said, I will never ...
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