Customer Testimonials
Service was prompt and I got my loner car right away. Everything was explained to me so I knew what to expect. I was very pleased
W. C. Wright is an EXCELLENT Sales Rep. I have had a business relationship with him for over ten years, and he has always come through for me. I have been in the market for an S550 for over six months. He always contacts me when one comes into the dealership. Based on his "dogged determination" I purchased a beautiful pearl white S550 on Saturday, and it is all I thought it would be. Thanks W. C.
I took my vehicle to an independent shop for work. Ultimately I had to bring my vehicle to Mercedes to fix the mess. No more Indy shops for me.
They care! When I go there it is like visiting family!
Great service as always . Fast and reliable.
Patrick Rodriguez Mercedes-Benz of Austin is the best car sales person I have ever worked with - efficient, straight forward, very knowledgeable, and very thorough. From the first meeting to car pick up I was well informed. I look forward to my first experience with the Service Dept, but I can say the Sales Dept was great.
Wade Wells is the very best, most courteous, and most competent service adviser I have ever encountered at any Dealership. The sales/showroom floor folks could take a few lessons from the service department on communication with the customer.
Bryan Smith was the absolute best. From the moment I arrived to the end of my service, he was very engaged and kept me informed through the entire process.
Excellent professional service team.
Excellent service. Kudos to Kleyber.
My service advisor, Eddie, was very helpful and professional. I also received my loaner in a timely manner.
CJ and his team were extraordinary. Chris Hernandes was on vacation and when I texted him he replied immediately. Can't thank ya' all enough for ensuring that we got on the road safely.
Always do good diagnostics and fix the problem. Courteous, efficient. CJ rocks. Pricey, but they always get it right. Loaner Department and personnel are awesome.
Mercedes-Benz of the United States is the greatest car manufacturer on the face of the planet Earth.
I needed to get my vehicle in for some unusual diagnostic testing. Experience so far has been excellent - from my initial call to Mercedes for a short-notice appointment to the Technician who arrived quickly to give me a battery jump to the Service Advisor who actually listened to my explanations.
Jorge was a great service advisor. Very patient and kind with all of my questions and concerns. Always a great experience when I come in.
Nice people and always ver friendly.
wade is just wonderful to work with. he stays in touch and i know exactly what is happening and when to come and go. it really makes it a pleasure!
This is our second vehicle purchased from MB Austin and once again Chris has done a fabulous job. We have been more than pleased with our experience. Chris and MB Austin is our first thought when we are in the market for a vehicle.
Never ever disappointed with the folks I work with be it service reps or the sales reps. Kudos to all the employees of Mercedes Benz of Austin. Been a customer since 2016.
About a month ago, I purchased an E350 here and the entire experience blew me away. It was by far the best car buying experience I have ever had. I had the pleasure to work with Elihu Moreno who is one of the nicest guys I have ever met. I came in to test drive and left with the vehicle the same day. Amazing service and I am incredibly happy with my purchase. I will definitely be buying my future cars from here and Mr. Moreno, thanks again.
Louis was very helpful with the whole process.
CJ was professional, courteous and responsive taking care of each service request . The automated notifications and online payment were a nice addition since my last visit.
I recently purchased a new C300 from Mercedes of Austin. From top to bottom, the experience was top notch. You’re buying the best, so you expect the buying experience to match that and it absolutely did. The staff is friendly, professional, and informative, the environment is high end - put simply it’s a place you practically want to move into. I worked with Elihu Moreno, who is fantastic to work with. He made my whole experience there, test driving, contemplating, and finally deciding, a fantastic few days. I was a bit all over the map with what I ...
Service was fast and thorough. We really appreciate working with Wade!
We drove from Houston to purchase a vehicles from them.. Had a great buying experience throughout! Elihu Morneno was very professional and helpful to say the least. When we are ready for another vehicle purchase we will check with them first....worth the little road trip! Thanks guys and we'll done!!
Always a great experience! They take great care of the vehicle and it's a pleasant experience in the lounge.
Great staff and service. I would give them 5⭐️, but no one is perfect and there is alway room for improvement. Maybe offering cold bottles of water.
I am a retired cardiologist as a result of a motor vehicle accident several years ago.(I was rear-ended stopped next to a school bus). Recently we were hit broadside by a young driver who T-boned our car probably distracted. We were spun around like a top and all the airbags deployed. Thankfully we did not die. We were driving a large vehicle and while it did its job, it was a bit to too large for the two of us. We wanted a safe a vehicle as possible but we are hoping to downsize just a little to navigate ...
I have never had a better car buying experience. I was in and out in under an hour! Thanks Reva and Scott.
My car and I receive top notch care here. Great service provided by the knowledgeable and kind employees.
Buying the car was a pleasant experience. Staff was very professional. Elihu Moreno was very knowledgeable about the product and answered all our questions. This helped us decide to purchase vehicle.
It is always ice cold in the sales building!! I finally had to sit outside because my fingernails were turning blue. Everyone is friendly and efficient but that AC is painful.
Always a pleasant surprise about the service thoroughness and extras.
Had an amazing experience working with Stacey Olmstead. Stacey is friendly, profesional and works exceptionally hard to make sure your needs are met. Stacey assisted me via email and telephone and was always responsive. Stacey thanks again for all of your help and working to ensure that we found a great deal.
Great service !!
Update 6/25/21: I wanted to come back and update my review. I can truly say Mercedes made this right for me. I truly felt my needs as a loyal customer exceeded expectations after switching service advisors. I received the red carpet treatment once I spoke with Nick. I can't say I'm surprised either- his years of experience and love for the company truly were represented in his tone, empathy, and attention to detail to rectify this situation. I'm so happy I gave them another chance. My butter is running smooth, the repairs were done swiftly and I'm ...
The dealership had the exact car as advertised. Salesman, Elihu, was attentive and professional and kept us informed throughout the process. We opted out of the detailing as the vehicle looked immaculate, but Elihu insisted that we receive Mercedes's top customer service. Finance Manager, Scott, was friendly, personal yet professional, and efficient. Highly recommend Mercedes-Benz of Austin.
Customer service was top notch. Everyone was so friendly and welcoming. I really had a great service experience. Kleber was really great to work with.
Timely; efficient; true to their word....Kleber Romani is the best I've had at M-B Austin. Explained the scope of work and how they would accomplish same.
Brian Smith was a great service advisor. He helped keep me updated on my repair and answered all my questions.
Always 10 star. Professional !!!!! Timely, keep you informed. Great wait area …. I have been to other Mercedes dealerships and you are by far excellent. Thank you
Good service Luis is a very professional young man, gave me excellent feedback about my car
Eddie is the best in service!
Always great service.
I have been taking my Mercedes(s) for years because of the white glove service I receive. My service managers take the best care of me and my vehicles. Very courteous and super helpful. I love Jesse and Eddie! They are able to get me in and out in a very short time. Thank you!!
Organization and cleanliness.
This is why we buy from MB of Austin: Excellent service!
Always Courteous, efficient and resolve
Brian Smith was exceptional as always. Professional, prompt, customer-first, and thorough throughout from beginning to end. I will use MB Austin exclusively and recommend my family and friends do the same, so long as Brian is there.
Our 2nd new Mercedes in 2 years from a 5-Star Mercedes dealership. After a few very negative visits to Mercedes of Georgetown (difficult to deal with, IMHO unprofessional) trying to buy 1 of 3 different vehicles there, we called MBZ Austin and purchased our 2019 E300 the next day from Mr. Tony Shine. Our experiences in the MBZ Austin Service Dept have also been great. Thusly, a few days ago we engaged Tony again, and in short order drove home in a new 2021 GLE350. It's worth the drive (we live in Georgetown) and they treat customers like valued customers from the first time ...
I came in with my tire light low. Luis had John, the tire expert, check my tires and the front ones were bald and dangerous to drive on. They took my car in immediately, as they were worried about me driving on them. I had my car back within a few hours. I had no appointment, but they squeezed me in. Excellent teamwork. They truly care about their customers.
Great service, promptness, professionalism....
After 22 years, I'm still very pleased with all aspects of this dealership. What I'm not satisfied with is the requirement that I write at least 25 words.
We had awesome service from the time we arrived to the time our vehicle was ready for pickup. I would definitely recommend servicing your vehicle here.
Always great service, great employees, and accurate service wait time estimates.
Service was outstanding and expedient! Completed service ahead of schedule. Pick up was quick and painless.
Excelente customer service! Reva is best !
The specialist was most knowledgeable about updating and recall notices.
Mercedes-Benz of Austin did an amazing job of repairing my car. So happy! JC do amazing work!
In town with emergency need of repair to my wiper on driver side. Service Director Nick was extremely helpful to repair my R-320 CDI considering the rainy forecast. Great service.
Completed services on time as well as did a few complementary work that was not included in maintenance plan.
Professional environment
Elihu was great to work with and made our experience flawless. We will definitely be returning to buy our next, and all of our future Mercedes-Benz from him!
I really cannot say enough good things about Mercedes Benz of Austin and their crew. I ended up driving from Houston to buy a new car there after a not great local experience. Gerald in the sales department was incredible. He helped me navigate the process easily over the phone and had everything ready to go when I got into town. I really cannot say enough positives about working with him. Matt in the financing department was professional and straight to the point and made the most painful part of buying a new car painless. Everyone else in the store ...
CJ awesome customer service!
I had a hard time getting a part installed but Wade stepped i an took care of me. I really appreciate it his efforts. He was great.
Working with Elihu Moreno was an absolute pleasure! Elihu is extremely patient, knowledgeable and personable. Elihu is a professional - who knows the car business inside and out. The buying process of my car was done swiftly in about 24 hours and at no time did I feel pressured, rushed or undervalued. He got me a great deal and went beyond what I expected for me. I highly recommend you talk to Elihu if you are considering buying a new or previously owned automobile.
Eddie was wonderful, as always! I needed new tires and he helped me pick out the right ones for my car, along with the 'tire' guy who was extremely helpful. Thank you!
As always, Jesse in service was superior. He is very clear, very helpful and exceedingly polite. The loaner car was what I expected and the completed service was what was outlined to me at the time I left the car
Jeff was amazing and so patient with me
Great annual service experience as always! They keep my 11 yr old E350 in great shape. Shout-out also to the two guys out front...very attentive and curteous!
Very smooth process.
Service was great! They diagnosed and fixed the problem very quickly. I would definitely recommend that other people bring their Mercedes Benz to this location.
As a customer since 1979, I am continuously impressed by staff courtesies. Cost of service seem very appropriate and various services continue to meet my expectations.
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