Customer Testimonials
Do not know the name of service tech & it sounds like they did all the requested work.
My service person Eddie is the best I have ever experienced in service at a car dealership
Eddie Aguilar, Bobbie with rentals & Dan who checked me in did an AMAZING job! I was extremely stressed out because of time constraints due to work appointments that I had that day & early the next day & they got me in through express service & helped me figure out what the issue was with my car in less than an hour. I would highly recommend the AUSTIN dealership!!!
Very friendly staff, ask for Reva. She was so easy to deal with!
Great service from all representatives, especially CJ who helped the process go as smooth as possible with communicating what was going on with my car and getting me a loaner during the week my car was getting repaired.
The from Kobler Romani is increible. The whole service experience is a 5 star service. thank you
I had one of the best experiences with Mercedes Benz of Austin. I was welcomed by Neiko Brown whose a very friendly guy that got me approved for the Mercedes I’ve been looking for. He was also very helpful in getting all of my questions answered and met all my needs. I will definitely return to do future business with the company.
Jorge was exceptional
Fast and detail explain is good and easy to understand. Cafeteria quality was good for wating service.
Very good customer service. Friendly staff. Thoroughly cleaned car good communication during the maintenance service
ALWAYS AWESOME SERVICE. BRIAN IS GREAT TO WORK WITH.
Always a class act, great service, great team and authentic customer care.
Wade and Eddie are always great service advisors. They keep me up to date on all things that are going on with my vehicle.
Great Place, Fast Work Environment Very Nice People!
Entire service experience was excellent. Check in was smooth. Brayden went over my service for that day checked me in and I was on my way. My car was ready when promised. Check out was smooth, with the exception of the congestion in the pick up bay, but Brayden quickly moved a car or two and I was out in no time. The congestion does not deter me from continuing my service at Mercedes of Austin. I waited less than 5 minutes to get out, but it would be nice to see the congestion eliminated. With that said, I will never ...
Professional service and really nice personnel
The service I received was outstanding. Wade has taken excellent and honest care of me and my car every visit I have made for service. He is very communicative, clear, and he and the tech team were also flexbile when I needed an extra service added, as well as extending the loaner time in order for the additional service to be performed.
Good people, great prices. I will definitely go back next time I want to buy a car. Special thanks to Dillon Homer, we love our e400 convertible.
Ive never been more satisfied with the entire buying experience as I was here... Our salesman W.C. was excellent and made the process so easy. Definitely coming back again and would recommend.
Anni and Daniel were true professionals to work with. They made the purchase experience straight forward and easy. I would highly recommend them and Mercedes-Benz of Austin.
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Came in for my 30,000 mile service and was greeted multiple times to make sure I’d been helped, which I appreciate. My service manager Dan Truong was smiling, courteous, and friendly during our whole interaction. Our meetings were brief but he poured a lot into it and made me feel like an appreciated customer. Everyone involved was very attentive and made it a top notch experience.
Honest to goodness, EVERYONE I encountered went out of their way to be helpful and always gracious.
Mario arrived at our home, after-hours, and quickly + efficiently replaced the very dead starter battery in my SL. No muss, no fuss. Wade Wells and MB Austin are THE BEST!
Wade is awesome! Kept me informed either via email, text or over phone. I highly recommend this dealership!
Had a very good first time experience with this dealership when I took my E350 in for final check before the warranty expired. They found and fixed two oil leaks and did an outstanding job of cleaning the engine bay as well as the rest of the vehicle. Brian Smith was very helpful throughout the process. This is my fifth E-class over the last 20 yrs with all my previous MB dealers being in Chicago and Milwaukee. I will make Mercedes-Benz of Austin my go to for all future work now that that I live here.
Every effort of my visit was professional from my initial greeting when I arrived at the service area. This type of attitude was exemplified through the completion of the service on my car.
Very easy, efficient process. Great and friendly sales staff made the experience enjoyable, unlike most car dealerships.
Service advisor Brayden and technician Kyler took care of my vehicle, great service!
Great service! Karina kept me informed and was very responsive.
Overall, amazing service and attention to the customer. Every need or question in mind was incredibly facilitated.
It was a great experience. Wade Wells, my service advisor, was great in keeping me informed and letting me know status of diagnostics and service needed. Wade is fantastic!
I was really impressed with the people who greeted me when I pulled in and with Brayden throughout the process. Great experience and better than other brands.
Kleber has been the best service advisor I've ever worked with! If you have a Mercedes and you are scared of dealers, don't worry, you are in good hands.
Great customer service!
We experienced excellent personal and professional service and were able to get an appointment right away. During the visit, I had a medical emergency and they were kind enough to take me to the hospital. They went above and beyond and for thank I'm grateful. I'm also thankful that they detailed the car outside and in!
CJ was great and took care of the issue in short order!
Jorge Is the best service advisor on your staff very judicious very detailed very communicative and cares about the customer I am very grateful for that experience
They finished my service quicker than they estimated it would take
They always exceed my expectations from the time you arrive to the last of your visit.
Great service- polite employees who want to make your experience as seamless as possible. Nice work!
My experience with this dealership was very smooth! Elihu was Great! He was very helpful and informative! Matt in financing was also very good and efficient. Thank y’all both again so much for the help!!
I have been with this dealership for many years with many cars. The service is excellent from the buying experience to the service experience. The vehicles are dependable and worry free. I can not recommend Mercedes Benz of Austin enough.
Kevin Stepler is a great technician. He does excellent work and keeps my car in new condition.
Great services! Very friendly environment. And the coffee bar is great!
Brian is awesome as always. MB Austin is very fortunate to have him, a huge asset for the dealership. Thank you!
Great service experience - my Service Advisor Karina Mobley was excellent.
I had great service and Brayden was super nice and provided excellent customer service. They were efficient and explained what they were going to do. They were fast and I had a loaner car ready for me too. It was super easy when I picked up my car also.
El servicio a sus clientes y amabilidad
Just a dream experience all around. Thank you
Overall amazing vehicle ordering through purchasing experience at MB Austin! Chris H was extremely knowledgeable, courteous and engaged. Highly recommended!!
Working with Patrick Rodriguez at the Mercedes-Benz of Austin was great! He was able to get me into a 2022 GLC Coupe and worked with me on trading in a my older vehicle. I highly recommend Patrick Rodriguez and Mercedes-Benz of Austin
My experience at Mercedes Benz Austin was amazing. We had the option to take an Uber where we needed to go, but instead we waited and received awesome refreshments from the inside waiting area. It took us about an hour, hour in a half. Great services. Karina is amazing!!
As always top-notch service and attention.
Brayden was great. My vehicle was serviced fairly quickly and the cost was clearly communicated. Just like my buying experience at MB of Austin, my service experience was amazing as well.
As always, great service and on time.
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