Customer Testimonials

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DealerRater Jul 31, 2021

Service was prompt and I got my loner car right away. Everything was explained to me so I knew what to expect. I was very pleased

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Facebook Jul 21, 2021

W. C. Wright is an EXCELLENT Sales Rep. I have had a business relationship with him for over ten years, and he has always come through for me. I have been in the market for an S550 for over six months. He always contacts me when one comes into the dealership. Based on his "dogged determination" I purchased a beautiful pearl white S550 on Saturday, and it is all I thought it would be. Thanks W. C.

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Facebook Jul 21, 2021

I took my vehicle to an independent shop for work. Ultimately I had to bring my vehicle to Mercedes to fix the mess. No more Indy shops for me.

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Facebook Jul 20, 2021

They care! When I go there it is like visiting family!

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Facebook Jul 19, 2021

Great service as always . Fast and reliable.

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Facebook Jul 16, 2021

Patrick Rodriguez Mercedes-Benz of Austin is the best car sales person I have ever worked with - efficient, straight forward, very knowledgeable, and very thorough. From the first meeting to car pick up I was well informed. I look forward to my first experience with the Service Dept, but I can say the Sales Dept was great.

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DealerRater Jul 15, 2021

Wade Wells is the very best, most courteous, and most competent service adviser I have ever encountered at any Dealership. The sales/showroom floor folks could take a few lessons from the service department on communication with the customer.

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Google Jul 14, 2021

Bryan Smith was the absolute best. From the moment I arrived to the end of my service, he was very engaged and kept me informed through the entire process.

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Facebook Jul 13, 2021

Excellent professional service team.

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Google Jul 13, 2021

Excellent service. Kudos to Kleyber.

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Google Jul 12, 2021

My service advisor, Eddie, was very helpful and professional. I also received my loaner in a timely manner.

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DealerRater Jul 10, 2021

CJ and his team were extraordinary. Chris Hernandes was on vacation and when I texted him he replied immediately. Can't thank ya' all enough for ensuring that we got on the road safely.

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DealerRater Jul 9, 2021

Always do good diagnostics and fix the problem. Courteous, efficient. CJ rocks. Pricey, but they always get it right. Loaner Department and personnel are awesome.

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Google Jul 9, 2021

Mercedes-Benz of the United States is the greatest car manufacturer on the face of the planet Earth.

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Google Jul 9, 2021

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Google Jul 9, 2021

I needed to get my vehicle in for some unusual diagnostic testing. Experience so far has been excellent - from my initial call to Mercedes for a short-notice appointment to the Technician who arrived quickly to give me a battery jump to the Service Advisor who actually listened to my explanations.

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Google Jul 8, 2021

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Google Jul 6, 2021

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Google Jul 5, 2021

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Google Jul 4, 2021

Jorge was a great service advisor. Very patient and kind with all of my questions and concerns. Always a great experience when I come in.

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Google Jul 3, 2021

Nice people and always ver friendly.

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Facebook Jul 2, 2021

wade is just wonderful to work with. he stays in touch and i know exactly what is happening and when to come and go. it really makes it a pleasure!

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Google Jul 2, 2021

This is our second vehicle purchased from MB Austin and once again Chris has done a fabulous job. We have been more than pleased with our experience. Chris and MB Austin is our first thought when we are in the market for a vehicle.

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Google Jul 1, 2021

Never ever disappointed with the folks I work with be it service reps or the sales reps. Kudos to all the employees of Mercedes Benz of Austin. Been a customer since 2016.

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Google Jul 1, 2021

About a month ago, I purchased an E350 here and the entire experience blew me away. It was by far the best car buying experience I have ever had. I had the pleasure to work with Elihu Moreno who is one of the nicest guys I have ever met. I came in to test drive and left with the vehicle the same day. Amazing service and I am incredibly happy with my purchase. I will definitely be buying my future cars from here and Mr. Moreno, thanks again.

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Google Jul 1, 2021

Louis was very helpful with the whole process.

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Google Jun 30, 2021

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DealerRater Jun 30, 2021

CJ was professional, courteous and responsive taking care of each service request . The automated notifications and online payment were a nice addition since my last visit.

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Google Jun 30, 2021

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Google Jun 29, 2021

I recently purchased a new C300 from Mercedes of Austin. From top to bottom, the experience was top notch. You’re buying the best, so you expect the buying experience to match that and it absolutely did. The staff is friendly, professional, and informative, the environment is high end - put simply it’s a place you practically want to move into. I worked with Elihu Moreno, who is fantastic to work with. He made my whole experience there, test driving, contemplating, and finally deciding, a fantastic few days. I was a bit all over the map with what I ...

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Google Jun 28, 2021

Service was fast and thorough. We really appreciate working with Wade!

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Facebook Jun 28, 2021

We drove from Houston to purchase a vehicles from them.. Had a great buying experience throughout! Elihu Morneno was very professional and helpful to say the least. When we are ready for another vehicle purchase we will check with them first....worth the little road trip! Thanks guys and we'll done!!

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DealerRater Jun 27, 2021

Always a great experience! They take great care of the vehicle and it's a pleasant experience in the lounge.

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Google Jun 27, 2021

Great staff and service. I would give them 5⭐️, but no one is perfect and there is alway room for improvement. Maybe offering cold bottles of water.

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Google Jun 27, 2021

I am a retired cardiologist as a result of a motor vehicle accident several years ago.(I was rear-ended stopped next to a school bus). Recently we were hit broadside by a young driver who T-boned our car probably distracted. We were spun around like a top and all the airbags deployed. Thankfully we did not die. We were driving a large vehicle and while it did its job, it was a bit to too large for the two of us. We wanted a safe a vehicle as possible but we are hoping to downsize just a little to navigate ...

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Google Jun 26, 2021

I have never had a better car buying experience. I was in and out in under an hour! Thanks Reva and Scott.

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Google Jun 25, 2021

My car and I receive top notch care here. Great service provided by the knowledgeable and kind employees.

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DealerRater Jun 25, 2021

Buying the car was a pleasant experience. Staff was very professional. Elihu Moreno was very knowledgeable about the product and answered all our questions. This helped us decide to purchase vehicle.

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Google Jun 25, 2021

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DealerRater Jun 25, 2021

It is always ice cold in the sales building!! I finally had to sit outside because my fingernails were turning blue. Everyone is friendly and efficient but that AC is painful.

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DealerRater Jun 24, 2021

Always a pleasant surprise about the service thoroughness and extras.

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Google Jun 24, 2021

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Google Jun 23, 2021

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Google Jun 23, 2021

Had an amazing experience working with Stacey Olmstead. Stacey is friendly, profesional and works exceptionally hard to make sure your needs are met. Stacey assisted me via email and telephone and was always responsive. Stacey thanks again for all of your help and working to ensure that we found a great deal.

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Google Jun 23, 2021

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Google Jun 23, 2021

Great service !!

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Google Jun 22, 2021

Update 6/25/21: I wanted to come back and update my review. I can truly say Mercedes made this right for me. I truly felt my needs as a loyal customer exceeded expectations after switching service advisors. I received the red carpet treatment once I spoke with Nick. I can't say I'm surprised either- his years of experience and love for the company truly were represented in his tone, empathy, and attention to detail to rectify this situation. I'm so happy I gave them another chance. My butter is running smooth, the repairs were done swiftly and I'm ...

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DealerRater Jun 19, 2021

The dealership had the exact car as advertised. Salesman, Elihu, was attentive and professional and kept us informed throughout the process. We opted out of the detailing as the vehicle looked immaculate, but Elihu insisted that we receive Mercedes's top customer service. Finance Manager, Scott, was friendly, personal yet professional, and efficient. Highly recommend Mercedes-Benz of Austin.

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Facebook Jun 19, 2021

Customer service was top notch. Everyone was so friendly and welcoming. I really had a great service experience. Kleber was really great to work with.

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Google Jun 18, 2021

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DealerRater Jun 16, 2021

Timely; efficient; true to their word....Kleber Romani is the best I've had at M-B Austin. Explained the scope of work and how they would accomplish same.

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Google Jun 15, 2021

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Google Jun 13, 2021

Brian Smith was a great service advisor. He helped keep me updated on my repair and answered all my questions.

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DealerRater Jun 12, 2021

Always 10 star. Professional !!!!! Timely, keep you informed. Great wait area …. I have been to other Mercedes dealerships and you are by far excellent. Thank you

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Google Jun 12, 2021

Good service Luis is a very professional young man, gave me excellent feedback about my car

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Google Jun 12, 2021

Eddie is the best in service!

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Google Jun 10, 2021

Always great service.

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DealerRater Jun 10, 2021

I have been taking my Mercedes(s) for years because of the white glove service I receive. My service managers take the best care of me and my vehicles. Very courteous and super helpful. I love Jesse and Eddie! They are able to get me in and out in a very short time. Thank you!!

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Facebook Jun 10, 2021

Organization and cleanliness.

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Google Jun 9, 2021

This is why we buy from MB of Austin: Excellent service!

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Google Jun 9, 2021

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Google Jun 8, 2021

Always Courteous, efficient and resolve

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DealerRater Jun 8, 2021

Brian Smith was exceptional as always. Professional, prompt, customer-first, and thorough throughout from beginning to end. I will use MB Austin exclusively and recommend my family and friends do the same, so long as Brian is there.

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Google Jun 7, 2021

Our 2nd new Mercedes in 2 years from a 5-Star Mercedes dealership. After a few very negative visits to Mercedes of Georgetown (difficult to deal with, IMHO unprofessional) trying to buy 1 of 3 different vehicles there, we called MBZ Austin and purchased our 2019 E300 the next day from Mr. Tony Shine. Our experiences in the MBZ Austin Service Dept have also been great. Thusly, a few days ago we engaged Tony again, and in short order drove home in a new 2021 GLE350. It's worth the drive (we live in Georgetown) and they treat customers like valued customers from the first time ...

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DealerRater Jun 5, 2021

I came in with my tire light low. Luis had John, the tire expert, check my tires and the front ones were bald and dangerous to drive on. They took my car in immediately, as they were worried about me driving on them. I had my car back within a few hours. I had no appointment, but they squeezed me in. Excellent teamwork. They truly care about their customers.

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Google Jun 5, 2021

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Google Jun 5, 2021

Great service, promptness, professionalism....

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DealerRater Jun 5, 2021

After 22 years, I'm still very pleased with all aspects of this dealership. What I'm not satisfied with is the requirement that I write at least 25 words.

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Google Jun 4, 2021

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Google Jun 3, 2021

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Google Jun 3, 2021

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DealerRater Jun 2, 2021

We had awesome service from the time we arrived to the time our vehicle was ready for pickup. I would definitely recommend servicing your vehicle here.

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Google Jun 1, 2021

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Google Jun 1, 2021

Always great service, great employees, and accurate service wait time estimates.

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Google Jun 1, 2021

Service was outstanding and expedient! Completed service ahead of schedule. Pick up was quick and painless.

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Facebook Jun 1, 2021

Excelente customer service! Reva is best !

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Google Jun 1, 2021

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Facebook Jun 1, 2021

The specialist was most knowledgeable about updating and recall notices.

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Google May 31, 2021

Mercedes-Benz of Austin did an amazing job of repairing my car. So happy! JC do amazing work!

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Google May 31, 2021

In town with emergency need of repair to my wiper on driver side. Service Director Nick was extremely helpful to repair my R-320 CDI considering the rainy forecast. Great service.

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Google May 30, 2021

Completed services on time as well as did a few complementary work that was not included in maintenance plan.

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Google May 30, 2021

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Google May 30, 2021

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Facebook May 29, 2021

Professional environment

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Google May 29, 2021

Elihu was great to work with and made our experience flawless. We will definitely be returning to buy our next, and all of our future Mercedes-Benz from him!

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Google May 29, 2021

I really cannot say enough good things about Mercedes Benz of Austin and their crew. I ended up driving from Houston to buy a new car there after a not great local experience. Gerald in the sales department was incredible. He helped me navigate the process easily over the phone and had everything ready to go when I got into town. I really cannot say enough positives about working with him. Matt in the financing department was professional and straight to the point and made the most painful part of buying a new car painless. Everyone else in the store ...

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Facebook May 29, 2021

CJ awesome customer service!

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DealerRater May 28, 2021

I had a hard time getting a part installed but Wade stepped i an took care of me. I really appreciate it his efforts. He was great.

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Google May 28, 2021

Working with Elihu Moreno was an absolute pleasure! Elihu is extremely patient, knowledgeable and personable. Elihu is a professional - who knows the car business inside and out. The buying process of my car was done swiftly in about 24 hours and at no time did I feel pressured, rushed or undervalued. He got me a great deal and went beyond what I expected for me. I highly recommend you talk to Elihu if you are considering buying a new or previously owned automobile.

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DealerRater May 27, 2021

Eddie was wonderful, as always! I needed new tires and he helped me pick out the right ones for my car, along with the 'tire' guy who was extremely helpful. Thank you!

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DealerRater May 27, 2021

As always, Jesse in service was superior. He is very clear, very helpful and exceedingly polite. The loaner car was what I expected and the completed service was what was outlined to me at the time I left the car

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Google May 27, 2021

Jeff was amazing and so patient with me

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Google May 27, 2021

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DealerRater May 27, 2021

Great annual service experience as always! They keep my 11 yr old E350 in great shape. Shout-out also to the two guys out front...very attentive and curteous!

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Google May 27, 2021

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Google May 26, 2021

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Google May 26, 2021

Very smooth process.

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DealerRater May 26, 2021

Service was great! They diagnosed and fixed the problem very quickly. I would definitely recommend that other people bring their Mercedes Benz to this location.

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Google May 25, 2021

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DealerRater May 25, 2021

As a customer since 1979, I am continuously impressed by staff courtesies. Cost of service seem very appropriate and various services continue to meet my expectations.

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