Customer Testimonials
If you want to be taken seriously and feel valued, I would strongly advise you go to Mercedes Benz of Austin to buy your car and most importantly ask for WC Wright.. Great guy. He helped me with the whole process and I was super pleased.
We had an amazing experience working with Neiko this week on purchasing our second Mercedes suv. We will definitely do business with them again!
Straight forward talking and experience. Tony Shine and the rest of the team made the deal happen. Would do business here again. They took the time to make sure my expectations were met without any pressure.
First-rate experience. These guys take care of their customers like no other dealership.
I was completely satisfied with everything thanks! For all your kindness and efficiency taking care my car . Hi
My care person was very professional and courteous. However, I was not aware of having to pay a fee for a Mercedes Recall!
Great experience throughout
Friendly service as usual. The dealership provided Uber rides back and forth to my home while the annual service check was underway.
Great service as always. Very knowledgeable staff.
Love the service offered by Mercedes Austin. Breyden has been super helpful, always keeping us informed about the status of the maintenance, things to pay attention to now and future.
Braydan was so professional to work with this week. He is fantastic with communicating every detail.
My Service Advisor Luis Cuellar is always polite and knowledgeable and very kind. Does fantastic job!
Had a great experience, the stuff in general and CJ personality were very attentive and detail oriented. The work was done in a timely manner. Myself and my AMG are very happy and satisfied.
Great service and the cappuccinos are good to!
Happy with the service and all, but it wasn't clear exactly when the car was done. Was told car was done but waiting for car wash and paperwork, but then never clear when it was actually done. Also, had texted service person earlier that day via text and had to call as wasn't responded by text.
You never want to have to deal with repairs, but Wade Wells makes it so easy. He has been doing this for us for years. In a class all his own. Thanks Wade.
Great job! Prompt and excellent service
As usual Very professional service. Uber Rides were arranged. everything was done as expected and timely.
The dealership was very clean and inviting. All of the staff were respectful and polite. Elihu was knowledgeable and patiently showed us multiple vehicles to allow us to make the right choice for our situation. Highly recommend!
My wife and I were visiting Austin for the Texas Football game, and during our trip a message appeared on our 2020 Mercedes C300 screen, "Stop Vehicle Leave Engine Running". Mercedes of Austin worked us in without an appointment the same day we called. And within 2 hours after a battery replacement, we were on our way back to DFW area. Thank you, Jorge Montoya and Mercedes-Benz of Austin.
I am extremely impressed and pleased with the level of service, communication and work at Mercedes-Benz Austin. Luis was able to help me get my tire and side mirror replaced in a timely fashion. I so appreciate you!
Service Advisor: Polite Accurate Trusted Honest Knowledgeable Timely Polite Accurate Honest Knowledgeable Timely Keeps us informed
Neiko Brown did a great job from the point of making research about my car to the point of getting it shipped to me. The Finance Manager Dan too was really helpful throughout the whole process of making payment. They are great team to work with. Will I prefer to work them again? YES!!!
I selected Mercedes of Austin when I bought my car because of their service reputation. They never disappoint and this visit measured up to my expectations.
Great job！
Great service department! Kept in touch, called the day before to confirm and let me know everything was in place for service and car was ready faster than expected. Super nice and friendly employees.
Excellent service.
Stacey is so vibrant and full of energy. She has been very informative throughout my purchase process. Stacey is definitely one the most professional sales associate in this location.
CJ Hodgson was just great to work with for my annual maintenance! Look forward to working with him soon.
Stacey Olmstead was very helpful with setting everything up for me, thank you.
Service experiences at this dealership have been uniformly positive. Wade Wells is always great to work with; he's very helpful and keeps you informed as to the progress of the work. My car is now on the older end of the spectrum but they continue to service it without issue.
We love Mercedes, and truly, Nick is the best part of the whole experience. He is professional and wonderful to work with. Thank you.
Braydon was excellent and was able to get my tire changed quickly!
I had four service items: 30k service, vehicle inspection, front tire pressure sensor issue, third row motor issue. I thought it will take couple of days, but they completed everything in one day! Very impressive!
Very happy with my service advisor, Dan Huang. He helped me last year & so glad I had him again this year. Keep him on….he’s great!
Good experience getting my car service. Friendly, fast service. Topnotch care for my vehicle.
Excellent service without much interruption to my day to day, Service was done within 24 hours with loaner car to keep me going about.
Brian, my service advisor, crushes it every time. He is responsive and makes sure that the work is done timely and as affordable as possible.
A made the earliest appointment so that I can get in and out!!! It was perfect!!! CJ took great care of me and my SUV. Plus I don’t think everyone learns everything in their car so CJ showed me new things!!!
We have the best of the best…from management, to sales team, BDC in our scheduling appointments, to our advisors, service techs, loaner departments, to our valets 🥰 this is where it’s at💕
Had a great experience buying my first car from Mercedes Benz of Austin. They were expeditious, attentive and helpful. I walked in prepared to wrestle with a salesperson but instead experienced an easy and clear process. I felt very cared for. The coffee bar was great too!
Great Mercedes dealership to work with fast and courteous. I would highly recommend if you are in the Austin area
[UPDATE] Jesse contacted us and helped set up a repair. The issue has been resolved. ——————— Wife and I had a recent experience at this branch: Routine service, and they installed parts incorrectly, and been making it very difficult for us to schedule correction service with them — not returning our calls or messages, completely ignoring us basically. From what we know, we’ll likely end up paying to correct their mistake. Watch out for *Eddie Aguilar*: he’ll smile when he takes you in for service, but if something goes wrong, he’s going to turn his back on you right ...
Had a great experience buying my first car from Mercedes Benz of Austin. They were expeditious, attentive and helpful. I walked in prepared to wrestle with a salesperson but instead experienced an easy and clear process. I felt very cared for. The coffee bar was great too!
Dan was a great service advisor and helped me get in and out as quickly as possible
Jesse, Wade, Brayden, and everyone I talked to were all really nice to work with! Would recommend
What a great experience! I have a client who had seen a car in the dealership before he left to go to NY. Neiko and Heath worked with us to make sure all the paperwork got taken care of and arranged for my client to sign remotely and his assistant was able to pick up the car. These guys are absolute pros; go see them!
Everyone is always so well educated as to the new developments in the industry and can share how MB has grown to meet and exceed expectations. Our salesperson Stacy was awesome and very knowledgeable.
Wade is wonderful/very helpful!
I worked with Jerry Spencer, who was awesome and patient! The Finance person was Heath, and he was very helpful. A great experience!
We had an amazing experience working with Neiko Brown to purchase a G63 AMG. Neiko was very professional, patient, considerate, courteous, and caring. He had stellar communication skills and follow-up toward our needs. He’s the best car salesman that my family has worked with so far. I highly recommend that you go to Neiko for your car purchasing needs.
Was able to drive away with 2023 EQS 450+ and I love it. Neiko Brown was awesome and informative , financing was easy as well( although would have liked a lower interest rate , but I get it!) I will be back for my 2023 EQS SUV with all the bells and whistles , hopeful the AMG series will answer that! Thank you!
Very professional and all around amazing experience.
Everything went smooth and easy!
The buying experience at Mercedes-Benz of Austin was nothing short of exceptional. Our Sales Consultant Abram Nunes from the first contact to handing us the keys to our new E350 truly listened and strived to understand our needs and place us in the right vehicle. This is my first Mercedes-Benz but I have a feeling it will not be my last. Thank you, Abram,
Prompt service - courteous advisors. Overall a great experience in exceptional customer service. Thanks all!. Sam
very prompt and informative. quality service.
Brayden at the service desk was extremely professional and courteous. Iv been to Mercedes in Germany, Saudi Arabia and Dubai and I haven’t got the same treatment, care and professionalism that I got from Braydon. He’s a very good look for the company and its reputation for having that level of elegance as Mercedes-Benz. Great job!
I went to the dealership on Monday just look at cars as this was my first Mercedes purchase. I was paired with Neiko and he was very informative and I didn’t feel pressured to purchase a vehicle. After talking for a few hours and test driving a car I decided to buy. While the car wasn’t ready yet Neiko was very well communicative during the whole process. After the car was ready it was delivered to my house and I have been super happy with the vehicle so far!!! Thanks Neiko!
Had an awesome experience working with Brayden Clark getting our car serviced and the issues resolved. He had excellent communication, answered all of my questions and ensured I had a ride to and from the dealership as needed. Thanks for being awesome!!
The physical location of dealership was difficult to locate and get to. CJ service rep was thoughtful, knowledgeable and thorough in his explanation of needed services.
My salesman Abram was the best! I had something in mind when I went in looking but he made sure I knew all of the options and made suggestions. He clearly knows his business and is an asset to the dealership. I want his upper management to know that! The whole experience at Mercedes-Benz of Austin was great and you won't be disappointed.
Took my SL in for replacement of my dash (leather pulling away from dash) and B service. Very pleased with the quality of work - dash looked perfect and couldn’t tell it had been replaced.
I want to especially give huge credit to Wade Wells who is so completely thorough and professional at every turn. He is remarkable.
From the perspective of having bought many cars from many dealerships across many state lines, I was incredibly impressed with the level of care, service, professionalism and integrity of this dealership. After a long morning of visiting multiple dealerships, I was ready to call it a day. My last appointment was with Abram Nunez. During the workup to the appointment Abram contacted me once to ensure that I was still coming in for my appointment, and after a positive response from me, did not over communicate. An experience I have had with many dealerships is over communication which is a ...
Mercedes-Benz of Austin: an excellent service experience from start to finish!. Good explanations on what needed to be done, scheduling, check-in on car drop off, and good pick-up experience. Wade as the Service Consultant gave accurate costs for each service component with great explanations on each segment. I would recommend Mercedes-Benz for service on a car. Thank You for getting our Benz in great shape!
Leave Us A Review
