Customer Testimonials

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DealerRater Feb 26, 2024

I've been working with Eddie Aguilar for several years now and he has always been the best . He's honest about the timing of the of the service, patient with explaining the service that was done and always very pleasant on the phone and in person.

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Google Feb 25, 2024

I have bring my 2014 Mercedes to the service department for the last 5 years for all the maintenance services. I strongly recommend the best service advisor, Eddie Aguilar. Always takes care of my car needs. Goes into details on maintenance recommendations, makes me feel my car is in the best place. He also has great skills and knows what he is talking about. Eddie has good customer service, dedication, integrity, and professionalism. Thank you Eddie!

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Google Feb 24, 2024

Service advisor very helpful

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Google Feb 24, 2024

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Google Feb 23, 2024

I had the pleasure of meeting and working with the best sales, and finance team that I have ever met . This place has the Best and I mean the best quality used inventory that I have every seen and this is after I shopped around for over a month, 20 different dealership. They had the perfect vehicle for my family and made it happen. I was able to get the deal that I was looking for .I will definitely do business again and tell everybody that they will go the extra mile for you to get it done .. So I want ...

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Google Feb 22, 2024

Had a wonderful buying experience with Neiko in sales and Heath in financing. They both made the purchasing process from beginning to end, very easy.

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DealerRater Feb 22, 2024

Neiko and Heath were super helpful as well as easy to work with on the purchase of our newest Mercedes vehicle. They were courteous and eager to answer any questions about the vehicle and the purchasing process. Thank you for a job well done!

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Google Feb 20, 2024

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Google Feb 20, 2024

It was an overdue maintenance check and airbag replacement.It is an hour drive to the dealership so Brian had a loaner car us. He kept me informed of things that needed attention, but did not do a hard sale which was very appreciated. Work was done in a few hours, car looked great, and I was very pleased with the service I received.

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Google Feb 16, 2024

The service was exceptional from start to finish. The only negative was the costs. In this Bidenomics economy both labor and parts costs are “over the top.” The retiree is taking it n the shorts!

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Google Feb 16, 2024

The Mercedes Service Dept always makes my visit seamless, quick, informative, and I feel truly welcomed by the entire staff. My aligned Service Consultant, Brian Smith, is wonderful to work with --- very communicative and explains everything in detail that might be needed for when servicing my car. I appreciate the vendor/customer alliance we have and can definitely see my loyalty lying with Mercedes for years to come!

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Google Feb 16, 2024

Great Service and Support by CJ. The Customer Advisor at MB of Austin on Airport Blvd. Thanks Mohammed

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Google Feb 15, 2024

Fast and convenient. Appreciate Luis and his help.

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Google Feb 14, 2024

Jed was extremely helpful and ensured we had a great experience. Highly recommend him and this dealership.

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Google Feb 11, 2024

Neiko Brown and Stacey Olmstead made my car buying experience pleasant. Both, and the dealer in its entirety, were professional, courteous and thoughtful. Stacey has outstanding communication skills and Neiko is extremely knowledge. Neiko also went out of his way to make the entire family comfortable by going above and beyond. I highly recommend Mercedes-Benz of Austin!

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Google Feb 10, 2024

Great experience here. Paul Dillman is a great guy who understood exactly what I wanted and got me a great deal.

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Google Feb 9, 2024

Everything was thoroughly communicated with me, and my service advisor. Brian, was very patient and helpful throughout this whole process. 10 out of 10!!!

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Google Feb 9, 2024

Brian is an outstanding service advisor, very honest and straightforward! My wife’s GLS was punctually serviced with no surprises!

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Google Feb 8, 2024

Overall great experience. Went above and beyond to ensure I was happy.

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Google Feb 8, 2024

We had the absolute best experience purchasing our new EQS at Mercedes Benz-Austin. Amanda went above and beyond to make sure we had an opportunity to view and test drive as many vehicles as we needed to aid in our decision. Neiko provided excellent customer service, checked in with us regularly and made the entire process the most enjoyable experience we have had in purchasing a vehicle. Thank you for assisting us in getting our first EV!

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Google Feb 7, 2024

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Google Feb 6, 2024

Excellent service as usual

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Google Feb 5, 2024

Just wanted to praise Neiko for all the work he put in throughout the entire experience! He was communicative, transparent and prompt. Finally got my dream car & cannot be happier with it! Would also like to shoutout Heath in finance & Wade in service! Thank you Neiko and Heath for making it happen! 63!!!!

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Google Feb 4, 2024

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Google Feb 3, 2024

Had my annual service done here with some extra add-ons. I had an issue with the connect app, Kevin Gutierrez and the service team went above and beyond to resolve this. I was beyond impressed with the courtesy and professionalism shown by the service team here and would definitely recommend coming here to for work on your Mercedes! ⭐️⭐️⭐️⭐️⭐️💫

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Google Feb 3, 2024

Kleber is the best

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Google Feb 3, 2024

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Google Feb 2, 2024

I recently purchased a vehicle (January 2024) & worked with Elihu in sales, Wade in the service dept, and Chris in finance. I can’t say enough good things about Mercedes-Benz of Austin and particularly regarding working with Elihu and Wade, who are both fantastic with communication and service. I highly recommend this dealership for world class service AND supporting a locally owned business.

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Google Feb 2, 2024

Neiko brown was our salesman. He took the time to figure out what our expectations were then got us what we expected. Dare I say greatest salesman ever!!

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DealerRater Feb 1, 2024

The dealership is well laid out and staffed and the sales process is well choreographed making it as pleasant an experience as possible. Marco Neal was extremely helpful and cooperative and very candid about the car we purchased.

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Google Feb 1, 2024

Amazing customer service! Special shout out to Elihu Moreno for helping me out and everyone in the finance department who made this such a smooth and easy process from start to finish. Everyone on this team was very friendly, knowledgeable, and helpful!

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Google Feb 1, 2024

I had a great buying experience here after walking away from several other dealerships in the Austin area. Huge shout out to Marco in the sales department for being super knowledgeable, responsive, and overall very easy to work with. Matt in the finance department also was very helpful and detailed when it came to signing the paperwork. All in all, I am happy with the way I was treated and the deal that we were able to work out.

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Google Feb 1, 2024

Everyone was extremely friendly and accommodating. I never had trouble reaching someone if I had a question and being able to have a loaner while my car was being fixed made things so much easier. A special thank you to Iselda and Jorge at Mercedes of Austin!

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Google Feb 1, 2024

I am so happy! I recently bought my first Mercedes. I loved my Cadillac coupe, but it was time for a more luxurious sports model. As soon as I saw the 2023 C300 coupe I knew I had found my next baby! It was an absolute pleasure working with my sales associate Jeffery, and Christopher in finance. I hit it off with them both. They were both really easy to work with and talk to, and I did NOT have to spend an entire day at the dealership like I have done in the past. I also had a helpful walk ...

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Google Jan 31, 2024

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DealerRater Jan 31, 2024

Neiko & Heath were great! Both are true professionals who care about what they do! Great experience and would do business with again! Thanks again! A+++

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Google Jan 31, 2024

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DealerRater Jan 30, 2024

Neiko Brown was our Sales Advisor and we couldn’t be happier with his service. He was very thorough, patient, and helpful. His customer service is beyond exceptional and couldn’t be happier with our purchase. We highly recommend him and the dealership.

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Google Jan 29, 2024

We walked into this Mercedes Benz dealership wanting to purchase our first car ever. We were extremely nervous. We had picked out a RAV4 they had online. We were met warmly by Marco Neal. Had us drive the car. No hard sales pitch. Very calming, inviting and warm person. Worked with us on some of the line items on the car. Overall a very great experience for our first time!

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Google Jan 27, 2024

I live in Houston, and on the way here my tire pressure kept dropping. I went to MB of Austin, and they helped verify that the tire was under warranty, so they replaced my tire, washed my car, and sent me away very happy. All the people I dealt with, especially KevinGutierrez, were friendly and helpful. A very nice experience

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Google Jan 27, 2024

Great service is part of why we joined the MB family and that’s exactly what we received. Drop off and pick up were both very easy. Our courtesy car was ready and waiting. Our car was returned with the work completed to our satisfaction AND it was clean. Our service advisor Jorge was very easy to work with and provided timely updates. And this was all because our salesperson Stacey provided service AFTER the sale! She kickstarted the whole process and stayed in touch the entire time. We’ve had nothing but good experiences with MB of Austin. They ...

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Google Jan 26, 2024

I truly enjoy working with the team here! They are patient, kind, and always looking for ways to make stressful situations better. Whether it's getting a much needed caffeine boost at the cafe or being given an office for important Zoom meetings, the entire team goes well beyond the expectations of a dealership. Thank you specially to Kevin G. and Kleber R., both of whom have provided exceptional service while dealing with tricky car issues. 10/10

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Google Jan 25, 2024

Great online scheduling tool, attentive staff, and exceptional waiting area. Dhilan was a joy to work with. He kept me up to date with service progress verbally and via text updates.

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Google Jan 24, 2024

Excellent service

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Google Jan 23, 2024

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Google Jan 22, 2024

Thanks Mr Elihu Moreno help me buy new car . He is very nice and friendly

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Google Jan 22, 2024

I purchased a business vehicle through Mr. Neiko. Since it was difficult for me to visit the store in person, I requested Mr. Neiko to come to the office, and he kindly visited. When I asked for quotes for several vehicles, he provided accurate estimates. Additionally, just before meeting at the office, I requested him to apply window tint to the vehicle, and he kindly fulfilled the request. Even though he is currently on vacation, he has been very courteous in responding after the vehicle purchase. Thank you, Mr. Neiko. If the opportunity arises again, I will purchase another vehicle ...

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Google Jan 21, 2024

Had an issue with the check engine light due to a pressure sensor on fuel tank shorting out purge value. Kleber Romani, my service advisor did an excellent job keeping me updated and taken care of. Exceptional Service Experience!

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Google Jan 21, 2024

Luis was our advisor for our 2023 Mercedes. It was due for annual checkup. 😉 We were in & out in a very timely manner. So important these days!

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Google Jan 20, 2024

Jorge Montoya our service advisor did an excellent job keeping us updated and taken care of.

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Google Jan 20, 2024

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Google Jan 18, 2024

Had an issue that needed to be dealt with quickly and they got me in immediately and out in under 2hours.

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Google Jan 18, 2024

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Google Jan 18, 2024

Brian Smith was excellent and prompt in communicating status. Appreciate the service!

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Google Jan 17, 2024

Abram was great to work with and went the extra mile to find the vehicle that fit my family's needs. Highly recommend

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Google Jan 14, 2024

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Google Jan 14, 2024

As usual, Brian Smith my MZB customer service rep was exceptional taking care of my SUV from start to finish. Thank you.

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Google Jan 13, 2024

It was our second time purchasing a vehicle here at MB of Austin and superseded the previous purchase which already was a great experience. Amanda Villarini provided great customer service and made the transaction super easy. Highly recommend this dealership and Amanda for your next purchase.

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Google Jan 11, 2024

Thank you very much to Neiko and Patrick, they are excellent people and they made me feel at home, It was a pleasure doing business with you

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Google Jan 11, 2024

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Google Jan 10, 2024

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Google Jan 10, 2024

Fantastic operation top to bottom. Had a B service today. Brian was friendly, courteous knowledgeable.

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Google Jan 10, 2024

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Google Jan 9, 2024

I am delighted to express my satisfaction with the exceptional service and professionalism provided by Neiko at Mercedes-Benz of Austin. Upon walking in, I had the pleasure of sharing my desired car with him, and the entire process was swift, taking just an hour (excluding my extended test drive, of course!). Neiko's honesty and transparency were truly commendable, creating an atmosphere where I felt at ease without any sense of pushiness. Having explored numerous dealerships in the past month during my vehicle search, working with Neiko felt akin to conversing with a trusted friend or family member. I thoroughly ...

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Google Jan 9, 2024

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Google Jan 8, 2024

Absolutely fabulous experience! I had the pleasure of working with Neiko Brown while my son and I were in to look at some cars. Neiko talked to me about my goals with a new car and financing. He was patient and collaborative throughout which led to the smoothest car buying process I've ever had. He knew where we needed to get to and made it happen. Kudos to Neiko for the consultative sale and loyal new customer to Mercedes Benz of Austin!! Great work Neiko, Heath, and Santiago on making our experience smooth, easy, and a pleasure.

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Google Jan 7, 2024

Highly recommend Tony Shine, Sales Consultant. What a difference working with a seasoned professional. Tony took the time to get to know us, explain inventory and choices, and make us feel comfortable - no agenda, no urgency. It was just such a pleasant (different) experience in contrast to many institutionally-owned dealerships. If you're not in Austin proper, it's still worth the drive.

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Google Jan 5, 2024

Great

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Google Jan 4, 2024

Had absolutely excellent purchasing experience with Neiko Brown here. Initially just wanted to stop by to look around the cars that I have been interested in, and know about any ongoing holiday deal. Neiko helped me not only to find a beautiful car, but also to get a great deal, which made me buy the car on the same day. He also worked through all features, and answered on all questions that I had with the new car. The entire buying process here was very quick and easy. Would definitely recommend Mercedes-Benz of Austin.

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Google Jan 3, 2024

Exceptional service and expertise define my experience with Elihu Moreno. From the moment I stepped into the dealership, their professionalism and genuine enthusiasm were apparent. Elihu took the time to truly understand my needs and preferences, guiding me through various options with patience and extensive knowledge. Their transparency and honesty were refreshing—no pushy sales tactics, just a sincere desire to find the perfect match for me. Their attention to detail and willingness to go the extra mile made the entire car buying process smooth and enjoyable. Their expertise was evident in their ability to answer all my questions and ...

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Google Jan 3, 2024

Scott and Niko were a pleasure to work with. Chris in Finance was Heaven Sent, a very satisfying experience.

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Google Jan 3, 2024

Phenomenal service! Steve and Annie are amazing and got me the ride of my dreams! I love Mercedes-Benz of Austin!!

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Google Jan 3, 2024

Great staff and superb service

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Google Jan 2, 2024

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Google Dec 31, 2023

My first time taking my car in for service and they replaced my windshield in a day! Great service!

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Google Dec 31, 2023

Eddie takes his time and helps his customers feel comfortable about leaving their car with him. I highly recommend Eddie to anyone who needs car repairs.

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Google Dec 30, 2023

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Google Dec 30, 2023

Great service. Fixed my fuel pump in a day.

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Google Dec 29, 2023

Always great service. Stephen is great.

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Google Dec 29, 2023

Anni and the team was awesome to work with. Highly recommend

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Google Dec 29, 2023

Marco was a pleasure to work with! Left the dealership knowing I was able to purchase the perfect vehicle for myself with the best deal. Thank you!!

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Google Dec 29, 2023

Our service technician was superb and very professional. This service center is 100% better than the one in Georgetown. They had next day appointments vs. two weeks out appointments in Georgetown.

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DealerRater Dec 29, 2023

MB of Austin is EXCEPTIONAL in providing service to my 2016 red roadster - you know, the kind Nancy Drew no doubt drove. For the curious sort, it’s a 2016 e400 coupe. MB ATX made my visit seamless! Well planned, communicative about each step in the process - and I even go an EV loaner… how about that! Even better, the price for service provided was reasonable. Yes - reasonable! Of course, Brian, the Service Rep carefully created and watched the service process. His adroit attention to detail is priceless! Thanks Again, MB ATX!

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Google Dec 28, 2023

If you are searching for a new or new to you car, make sure you ask for Neiko and or Scott. They both helped us recently, and were super patient showing us multiple cars. Very knowledgeable and willing to listen.

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Google Dec 28, 2023

Dhilan and the mechanics did an excellent job taking care of a tough task that I needed done. This was my best experience at any dealership.

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Google Dec 28, 2023

The team was very personable.

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Google Dec 27, 2023

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Google Dec 27, 2023

I had an amazing experience with Adam Binford (salesman extraordinaire) and Peter (financing). It was the fastest most friendly service I’ve had anywhere in a LONG time! I really feel like I got the best deal and under 2 hours from me walking in the door to me leaving with my new ride. Highly recommend and definitely ask for these guys by name!

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Google Dec 26, 2023

Neiko Brown was an awesome salesman, I would highly recommend him and the folks at Mercedes-Benz of Austin for your next purchase! C. Locke

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Google Dec 24, 2023

Neiko Brown was incredibly helpful in my purchase of my new car! I highly recommend working with him

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Google Dec 24, 2023

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Google Dec 24, 2023

My service writer was CJ. He was awesome. Patient, attentive, and communicative. I absolutely despise Mercedes Benz of Georgetown and refuse to go there even though it’s 3 miles from my home. The Austin location is a 45 minute drive for me and it’s well worth the trip. They actually care about what your concerns are. Thanks CJ!

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Google Dec 24, 2023

Always a seamless, smooth transition whenever I take my car in for service. Our service advisor CJ is the best!

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Google Dec 23, 2023

Luis is great.

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Google Dec 22, 2023

Jorge is the guy to use for service. He and Jesse have it dialed in. Professional and courteous. Always satisfied.

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Google Dec 22, 2023

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Google Dec 22, 2023

Absolutely fantastic dealership! Abram And Patrick are professionals in their craft! My car buying experience was a little different from most. But they made it quick and easy. The vehicle I bought was even held for me for 2 days so I could make time to go to the dealership. Everyone I met at the dealership was friendly and helpful. If you are looking for a vehicle this is the place to go! 100/10

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Google Dec 22, 2023

Had a great experience working with WC. Came for one car, left with another, but they were very fair in pricing my Tesla for trade compared to what Tesla offered. I would definitely buy from MBoA again.

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Google Dec 22, 2023

Neiko thank you for all the help we received from you and your partner Scott we are so happy with are new vehicle GLC300 2024 again thank you we appreciate you

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Google Dec 21, 2023

The entire process was stress free and actually that’s what is of most importance to me


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