Customer Testimonials
I had an exceptional experience at Mercedes-Benz service! My car’s engine light had been on for weeks, and after trying other repair shops to save money—without resolution—I decided to visit Mercedes-Benz as a walk-in. Brian welcomed me without hesitation and immediately took action. Right before him, there was another gentleman outside who connected me to Brian, who was also kind. The process was so smooth and easy. They even sent me a detailed video showing my car’s diagnostics, the parts they were going to use, and even pointed out exactly where the issue was located under ...
Mercedes Austin is a well run organization. Fast efficient and very friendly. Costs not outrageous and I personally prefer all my car work to be done here. They know my car. And treat it as if it was brand new
Excellent service; Jacob Aleman did a great job.
Great service!
The baristas (Luisa and )were nothing short of exceptional—friendly, efficient, and, dare I say, almost too good at their craft. WC, Izzy, Cynthia, RK, JP, and Jim? They weren’t just accommodating; they were experts in the art of making you feel like royalty. Dustin, Tony, and Heath? Pure charm wrapped in service excellence. From the second we stepped into the showroom, we were treated like VIPs—pampered even—until we drove off in our new car. As for whether we’d recommend Mercedes-Benz of Austin? Well, it’s a little late for that—we’ve already sung their ...
I recently purchased my first MB, a pre-owned performance model, and stopped by the Mercedes Benz of Austin location to get acquainted with the services offered here. This past fall I made a handful of visits to get the car up to speed (new tires, fluids, etc), and I could not be happier with my regular Service Advisor, CJ Hodgson - he is friendly, patient and attentive, and I know I’m getting an honest assessment of the car’s necessary repairs. He spent time filling me in on the car’s history, talked through some best practices and quirks ...
Best experience I have EVER had purchasing a car. From the sales agent, to sales manager, to the finance agent, everybody was friendly and able to answer all questions.No pressure at all from the agents and they really help you find the best car for you. Honestly best car dealership I've ever been to. Recommend to all.
Jacob Alemá was very helpful during the transaction of selling my vehicle. We were able to reach an agreement we were both happy with.
I drove 5 hours to get my new GLC. My salesman, Jed Schmidt and Sales Manager, RK had the whole deal done ahead of time, so I knew what I was walking into once I arrived at the dealership. The process was so easy...literally walked in, looked over the car, the features, drove it, came back and signed. Was literally in and out in less than 2 hours. It was the easiest car deal I have ever done. I would highly recommend Mercedes-Benz of Austin, specifically Jed. Thank you for making my experience go so smooth!
Jorge M in the service department is always so helpful and friendly. Excellent customer service!!!
Had an amazing experience at this Mercedes-Benz! Ali Alshebani is a great guy to work with. He is someone who actually cares about your needs and is super easy to talk to. Thank you Ali!
Selling my 2020 Scat Pack was a breeze with Jacob Aleman over at Mercedes-Benz of Austin.
Jacob Aleman was a delight to work with on a professional level. We had a successful transaction in selling my vehicle. I will be happy to recommend his services to anyone needing to sell a car.
Excellent service.
On November 4th, my husband and I walked in to test drive and, hopefully, purchase a 2024 GLS truck. Having been driving an EV for the last few years, we were interested in going back to a gas vehicle in order to get the size vehicle we desired (3rd row suv with good mileage). Amanda, our sales person, was clearly busy, but took the time to tend to us and give her undivided attention. After test driving the GLS, we saw an EQS SUV waiting to be returned back to the fleet after being test driven by another party. We had ...
This is our second time buying our dream car at Mercedes Benz of Austin, and I have to say, the experience was one more time amazing! Marco Neal made all the difference for us. From the moment we started, he was incredibly patient and understanding—never once did we feel rushed or pressured. He took the time to really listen to what we wanted, which made all the difference. It felt like he genuinely cared about finding the right car for my wife, not just any car. The one I ended up with is perfect, with every feature I had ...
BEST Experience purchasing a vehicle ever.....Exceptional Service and Sales Force. Highest Recommendation
I always visit the airport location for my annual service, and my assigned consultant, Eddie Aguilar, is very detailed and transparent, which allows me to make the best decision. This process is always informative and customer-friendly. Thank you, Eddie.
Ally was amazing. I think my decision couldn't have gone any smoother. Thank you!
From start to finish, our experience with this Mercedes-Benz dealership was nothing short of outstanding. Abram Nunez went above and beyond to make the car buying process smooth and easy, truly living up to the reputation of Mercedes-Benz excellence. Abram was not only knowledgeable but incredibly attentive to our needs. He made sure to fully understand what we were looking for and helped us find the perfect vehicle. What stood out most, though, was how he exceeded my wife’s expectations at every step. His attention to detail and commitment to ensuring she was happy with every aspect of the ...
I knew what I wanted and found it online. I live in Ft. Worth and had already gone to Oklahoma to see a car. Disappointed, I searched and found a 2021 E 450 at Mercedes Benz of Austin. I wasn't entirely sure about the color though. I sent an automatic message to the dealership and Marco Neal replied in seconds! I drove the next morning and met with Marco. Do yourself a favor, ask for him. He is friendly, personable, and could possibly be a perfect salesman. Goldilocks would be pleased! Not too pushy, but wants to know your intention and ...
Thank you, Ali Alshebani!! Thank you for all your help in my purchase. Truly appreciate all your efforts to finalize the Jeep purchase.
Jay was awesome! He was very helpful throughout the process and made my car buying experience very easy. I will definitely be back in the future when shopping for my next vehicle thanks to Jay.
Eddie was very helpful and really easy to speak with about my concerns. He was very knowlegeable with the answers and service that he provided. Thank you so very much Eddie!
Jacob was very helpful in the purchase of my vehicle and got me a competitive price. Everyone there is very friendly and helpful as well
Ali was nothing but exceptional, he was very helpful, had everything organized and ready for me when I walked through the door. Ali made this process fast, honorable, and I would definitely recommend.
I had an exceptional experience working with Jacob Aleman. He was considerate and kind as he walked me through the process of selling my Jeep to the dealership. I was a little unsure of the process, but he worked with me to get a price I could feel good about and then called me an Uber back home after we sealed the deal. He hand delivered the check on Monday as promised and everything went smoothly. I’m so thankful to have had such a seamless experience. I was dreading a lengthy sketchy process, but instead felt respected and reassured ...
The service dept - including Jesse & Eddie & Caleb in particular - are just top-notch. Super friendly, helpful communicative. I've had my EQS 580 SUV in twice and both experiences were super easy, reliable and efficient (including Kailee & arranging the loaner). High high recommend to servicing your MBZ here.
Mike was phenomenal. We had a great customer service experience from beginning to end. Even though the vehicle we went to see wasn't the right fit for us, I wouldn't hesitate to purchase from here in the future.
I brought my car in for 20k mike check up. They also found where I had bent a wheel 😩😳during their inspection. I was grateful especially for Iselda Valencia prompt and courteous communication during the process. I was impressed by her knowledge of my vehicle and the arrangements she made to repair rather than replace the expensive wheel. She arranged for a loaner same size as my vehicle to help me finish my work for a couple of days. It was a great experience.
Kleber is the best service advisor! His customer service is always off the charts.
My first time at this location was three years ago for routine maintenance on my Mercedes. All of the staff and techs are incredible people. Brian and Iselda are real top drawer. Today I met Kenneth. He was very kind in getting me in queue this morning. It’s been such a treat to know them and meet other team members. I definitely trust the entire Parts & Service department and I am very grateful for them. They are trustworthy, honest, kind, and helpful professionals. Thank y’all at Parts & Service for always making every trip a joyful visit ...
Jacob delivered great service when I sold my car here
I purchased a new GLE450 from Tony Shine this week. He and his assistant, Olivia, provided me with the best new car purchase experience I have ever received. The entire process was quick and simple. They were extremely helpful, knowledgeable, and considerate of my time. Everyone was very nice and professional. These folks will treat you right! I highly recommend you buy from this dealership and especially from their #1 salesman Mr. Tony Shine and his impressive assistant Olivia.
Excellent Sales Representatives. Selection of precertified autos is GREAT! All our concerns were addressed and we did purchase the vehicle we had seen and test drove. We Thank our Sales Representative that was very kind and gave us time to make our decisions without being pressured with sales talk and reasons to buy NOW. This is not our first purchase from Mercedez Benz, Austin and we recommend them to anyone ready purchase a vehicle.
Kudos to my service advisor CJ! Great service always.
Prompt courteous communicative Wonderful dealership
I was treated like family from the very beginning when I made a phone call about being interested in a vehicle. Wanna say thank you to Ally Simpson and everyone else who helped me purchase my new CLA.
W.C. Helped me pick out the perfect car, and made sure I was taken care of! Every part of the buying process was smooth and easy thanks to Heath and W.C. I will definitely be back in the future!
My service advisor Brian Smith is the BEST. Professional, kind, and takes time to explain about the service. I told my friend Linda about Brian and she like him so much, now he is Linda's service advisor.
Exceptional place for purchasing a car and have car services.
Great job performed by my service advisor Luis Cuellar! Very professional and courteous service!
It was a pleasure working with Jacob Aleman at Mercedes of Austin. He made the process of selling my car easier than I thought it would be.
We had an outstanding experience with Marco at Mercedes of Austin. From the start, he was incredibly helpful and knowledgeable, without ever making us feel pressured. Marco worked with us to get a fantastic deal and went above and beyond to make the entire sales process smooth and enjoyable. The finance manager also made the closing process quick and easy. Marco kept us informed during the entire process and responded quickly to our text messages and questions. Since we live a few hundred miles away, Marco even arranged to personally deliver the car to us at no additional cost, a ...
My third Benz with them and they have always been friendly and helpful. Brian is great in service as is the rest of the team
Five stars for Jacob Aleman for an excellent experience at Mercedes-Benz of Austin! I highly recommend Jacob. My entire transaction was dealt with great professionalism, dedication, knowledge and total A+ client care. I have been a long time customer of this dealership and we have always been treated with excellent care. Thank you for all you do. Thank you Jacob!
Amanda was great help in the process of purchasing my first car. Really great staff
Mercedes service always impresses me. Will never buy any other car bc I love how they take care of me.
I recently sold my car to Mercedes and was very pleased with the experience. We worked with Jacob Aleman, who was friendly, professional, and provided a fair appraisal. The whole process was smooth and efficient, and Jacob even arranged a complimentary Uber ride home, which we really appreciated!
Absolutely LOVED our experience last week when we there to purchase a car, and Marco could not have been more helpful. He was SO easy to work with, incredibly transparent, and made everyone in our family feel welcome and completely comfortable. He didn't pressure us to buy or try to upsell; he was there to make sure we had all the information we needed to make an informed decision, and then - once we made up our mind - made the process fast and simple. We'll be back.
I’ve had two experiences with MB of Austin. My first was with Stacy in sales. I was looking at a used Mercedes-Benz. And she was literally the sweetest. I had always had the macho misogynistic type sales(man) so Stacie was a breath of fresh air. Unfortunately the sale didn’t work out, but I ended up getting a Benz elsewhere and then came here for service. From when I called to schedule, my service was painless from the receptionist. She literally made my day. I was able to get an appointment the following week with a loaner reserved. (...
Elihu was extremely helpful with my purchase and even drove it to SA for me! I absolutely love my car!
CJ was great. The facility is very accomodating while I waited for the vehicle to be worked on. I used one of the courtesy offices. Great coffee! Love my 2014 550GL would rather keep servicing it than get a new one.
Jorge is the best! He consistently works hard and communicates superbly. No one is better!
I recently had the pleasure of working with Brian Smith at Mercedes Benz of Austin, and his level of service exceeded all expectations. From the moment I walked in, Brian's professionalism and genuine commitment to customer satisfaction were clear. He kept me informed every step of the way, explaining the details with patience and clarity. His expertise and attentiveness made the entire process seamless and stress-free. It’s rare to find someone so dedicated to ensuring their clients feel valued and well-cared for. I highly recommend Brian to anyone seeking exceptional service – he truly makes a difference!
Passing through town on a multi week long road trip, our Sprinter had a check engine light pop up. The service team fit us in and got us straightened out the same day. I have owned multiple MB’s and dealt with multiple dealerships. My experience here has been by far the most enjoyable. I wish i had this team at my local dealership. Cheers!
Sold my car to them, it was a great experience Jacob made the whole process seamless!
We had an excellent experience purchasing a certified pre-owned vehicle from Mercedes of Austin at the end of September. Our sales representative, Ally Simpson was a pleasure to deal with. This was our third certified pre-owned of this particular model. We love it, as it is served our family exceedingly well over the years. We were looking for very specific features, in addition to low mileage, combing through the pre-owned inventory of individual dealerships across the country. Purchasing the car out of state presented numerous obstacles that Ally helped shepherd us through. One of the things I found particularly outstanding ...
Exceptional service from MB of Austin!
Great service!!!
Had an amazing seamless experience the last 2 visits at Mercedes Benz of Austin! This visit Brian was very knowledgeable and helpful. The team made it quick and easy to obtain a loaner until my service was complete. I received communication and expectations from the day of my appointment until I picked up my vehicle.
Today I drove off the lot with a new GLA. I wanted to take the time to give Jake Meyer's a big shout out, as he was a pleasure to work with from start to finish! Very professional, informative, and attentive to my friend and me. If you have the chance to work with Jake, I highly recommend him!
(Translated by Google) Excellent service, thank you very much for your attention to all the staff, especially to my consultant Amanda Villarini. (Original) Excelente servicio muchas gracias por la atención a todo el personal en especial a mi consultora Amanda Villarini
Prompt and polite service as always.
I had an excellent experience with the service provided. Ricardo handled the issue with the utmost professionalism and ensured all our needs were met efficiently and without any complications. I highly recommend bringing your vehicle here for any type of service.
Exceptional service department.
We purchased a Mercedes from this dealership a year ago. The service was so great we decided to purchase a second vehicle from this dealership as well. Elihue Moreno was our rep both times. He and Tony are so personable. Their offices are next to each other and they are a great team. We enjoyed interacting so much with the two of them. They are the reason we purchased the second vehicle from the same dealership. I would personally like to thank Elihue and Tony for their exceptional customer service skills. Thank you to Chris in finance as well. We ...
Mercedes-Benz of Austin is the Only Dealership I had Ever Experience in my Life with the MOST "Outstanding Professionalism". They treat you, like Family.. Patrick,Is a VERY Bright Respectful Young man who Honored his words to MY Father and I. Patrick, THANK YOU SO MUCH!!!! You really out did yourself!!! I LOV MY GORGEOUS CORVETTE!! ONE IN A MILLION!!!! I ALSO WANT TO SAY THANK YOU!!! CHRIS CORN FOR ALL YOUR PATIENCE AND FOR ALL YOUR KNOWLEDGE AND EXPERIENCE WITH CORVETTES!!!! THANK YOU BOTH SO MUCH FOR MAKING ME AND MY FATHER, PART OF YOUR FAMILY..... MS: ...
Our experience with Ally Simpson at Mercedes-Benz of Austin could not have been better! She helped identify the perfect vehicle for us, and because we purchased sight unseen, she carefully ensured it was in the best condition and exceeded our expectations. She made the buying process quick and so easy, and really went over and above by personally delivering the vehicle over 100 miles away. If you’re looking for top notch customer service, contact her!
Stopped in to look at a used vehicle. The vehicle was in pristine condition. Mike Bartz helped me and he did a fantastic job. He was friendly and still efficient. Buying a car at a dealership can be a time suck and a real pain. NOT THIS TIME! Mike made it SO EASY! The finance guy was awesome and easy to deal with. I feel like MB of Austin listened to what I needed and made the process seamless. They add a lot value to the purchasing process without overcharging! I will definitely be back!
Great experience at MB of Austin - as usual. Purchased a certified pre-owned vehicle. Thank you to our sales team Stacey and Annie for making it a smooth and easy process! They're the best.
Marco Neal was so helpful in purchasing my car. He made sure that I knew how to activate all the features of my new car. He is polite and patient. I will keep in touch with him and ask him to help me with any purchase of a Mercedes in the future. Gail Jones
I recently purchased a car online and had it sent to me. I highly recommend the manager TJ. We had a couple things come up and he was FANTASTIC to work with.
Marco was great, wifey loves her 2017 Jeep! Can’t wait to earn more money and go back and buy a Mercedes from him.
We had an excellent customer service experience by all means with Ali Alshebani, the company's representatives today!! He is very well-mannered, eafer, knowledgeable, an expert in his profession; highly recommended.
Always an easy and pleasant annual experience with Mercedes Austin and Kleber.
Elihu Moreno and the staff at Mercedes of Austin were extremely professional, courteous and caring. They really gave me a great deal on my wife’s 2024 CLE 300. The finance manager was great! He really gave me an awesome interest rate and great package. Elihu Followed up with me as well, and made sure that me and my family got home safe all the way to Lubbock, Tx. I strongly recommend Mercedes of Austin to anyone. Also I would recommend going with Elihu he is a man of great honor and a fellow veteran. Who truly cares for his customers.
Ali Alshebani was great! He should get a promotion! I’ve worked with a lot of car sales people over the years having owned at least 60 vehicles. He was smart, thoughtful, friendly, and honest. Couldn’t do better. This kid has a real future. Integrity can be hard to find in the car business. He came through on everything he said. 10/10 recommend both Ali and the dealership.
I saw a used vehicle on the website that I had been in the market for. I called the dealership to inquire and was then connected with Jed in sales. After a short back and forth we had a deal that worked for me. I was coming from out of town, so I set up an appointment. Paperwork had already been in the works so the process was smooth and quick. Jed was excellent to work with. I'd highly recommend them for your next car, new or used.
My experience at Mercedes Of Austin was exceptional! Mike Burtz made it happen for me. Everything about this experience was seamless and I thank Mike for his professionalism and expertise. I love my car and I will definitely do repeat business at this prestige dealership in the future!
Great experience, our salesman was very knowledgeable on all models. If your shopping fora MB ask for Dusty, made the process easy.
Best service so far. I like how Eddie took care of all issues and answered to my questions.
Mercedes service was fantastic. They take care of you and your car perfectly. Highly recommend.
I want to thank the dealership and in particular Christopher Diaz for his spectacular assistance. Took care of my issue over the phone and couldn't have been more polite, professional and thorough in doing so. What a pleasure to deal with!!!!! Thank you!
We purchased our car from Mercedes Benz Austin last Weekend and we had a great time there with all people.They were amazing in their work and they helped us a lot to purchase our car. we feel very satisfied with their performance especially the sale agent Anne, she is a trusted person with a great sale experience.
I had a wonderful experience with Marco Neal! He made buying my new car so easy and stress-free. His knowledge and patience were incredible— never felt rushed or pressured. I truly appreciate how he went above and beyond to ensure I was happy with my choice. I'm thrilled with my new car and highly recommend Marco to anyone in the market for a vehicle.
