Customer Testimonials
Brian is professional, knowledgeable, and definition of customer service and class.
Express Service department was great. Had a blowout and they had me back on the road in a few hours. Great experience.
My service advisor, Luis Cuellar, provided an exceptional experience. Luis was both courteous and competent; additionally, once the recall campaign service was completed, Luis came to our location to complete the necessary paperwork and provide us our keys. The Mercedes-Benz of Austin Service Department is a well-run operation!
I had a bad experience 3yrs ago, this time was so Amazing!! W.C and RK. Omg!!! Everyone one that I talked with made it such a lovely car buying experience!!! Thank you for my first Mercedes Benz!!!! Shout out to Brian for maintenance on my vehicle!!!
I had a very pleasant experience at your dealership, Nico my salesman was awesome very pleasant well spoken very articulate speaks clearly so a person can understand I will recommend him to anyone looking for a vehicle from your establishment he gets a big thumbs-up thanks for the experience
Tony Shine is AMAZING! I came in very discouraged because of my prior car buying experiences but he made every bit of my experience amazing from before the sale and after. Patrick also helped me out and was a pleasure to work with as well. I’m so happy with my purchase. Thank you Mercedes of Austin. ❤️⭐️⭐️⭐️⭐️⭐️
Just took my E350 in for a minor repair. Wade (my service advisor) was wonderful. He kept me informed about the progress, gave me an estimate, and encouraged me to call or text anytime if I had questions. The job cost less than his estimate. I was pleased with the cost. Thanks Wade! Oh They gave me a nice loaner to use while the repair was being done. [Picture of the loaner below].
Very friendly with a large selection of vehicles. See BRAYDEN CLARK for maintenance. Great dealership!!
Awesome customer service, by far the best dealership I've dealt with. Brian is superb!
Great experience, Tony was very helpful, very informative, and handled the sale quickly ! Would recommend them and Tony easily.
This is our second purchase experience with MB of Austin, and it has been fantastic every time. . Special attention to our sales person Neiko, who was attentive and very helpful from the beginning. He was very knowledgeable about the car and stayed on top of things through the whole process. Highly recommend you ask For Him.
I have nothing but good things to say about this dealership. Our experience and customer service was OUTSTANDING!! NEIKO our salesman had the best customer service and he made our visit with them so smooth. He answered every question and concern we had. First off we called about the Tesla they had in stock and it was still available. By the time we got there from San Antonio he had it ready for us. The vehicle was completely detailed and ready at the front door for us to test drive. We decided to go forward with the purchase and he ...
Jerry was very helpful. The entire dealership made the process very easy.
Mercedes of Austin is great. They have a great inventory with exciting new and used cars. They are car people and it shows. Our sales professional was Stacey she made us feel at ease and took the time to show us several car (classes). I got to talk cars with Christopher Sales manager while we decided on which car we wanted. Thank you for your great service
Top quality from the time we walk in Stacey is a true professional, Christopher is a true car person. Heath in finance got us in and out in like 1/2 an hour. We love you all. Thank you.
Best dealer experience in 50 years of car buying. Stacey Olmstead did a great she treated us like long term clients. We were just walk-ins (ups) and we were very lucky get her. Christopher Corn her sales manager is a true car guy. I could have chatted with him for days, and I hope to for years to come. Heath in Finance was quick and thorough. He was done in 20 minutes. The best part was the beautiful GLC300 we bought, the prep guys made it look new.
Was my first time there. Top notch. Repairs I needed turned out to be quite less than I'd expected.
Amazingly smooth process. Usually dealerships have you there for a few stressful hours. Neiko made it super easy - we bought a preowned car and he had it prepped in front when we arrived. On top of that he followed up on a few minor issues we pointed out on the car, and kept us updated. Highly recommend!
Great service. The technicians were friendly and very professional.
My service writer Wade Wells was very helpful as always and kept me informed the whole time my car was in the shop.
Scheduled an appointment and we were welcomed by Neiko as soon as we walked in, and he had our vehicle ready for us to view and test drive. He made the process smooth and easy. From sales to finance, thank you for your professionalism and answering all our questions!
I've had my car serviced here twice. I have not been disappointed either time. Although the service costs for my AMG are fairly high, they are upfront with estimated costs. I was especially pleased that they checked my tire wear and made great recommendations for what needed to be replaced without overselling overly expensive replacement tires. It's great that you can trust your auto service provider.
This is a late message. Frankly, I was satisfied from the beginning. Everything was better than I expected. I worked with people in the Sales, Finance and Service departments, including the reception. As a result, thank you, Abram, who tried to reach me without giving up. Thank you, Rebecca and Maria, who were always smiled at the reception. Thank you, Nick and Luis, who did an outstanding job in Service. Thank you, Heat, who got the job done without fuss in Finance. And, of course, Thank you, Jerry. my sales consultant, You were always patiently and courteously helpful when I ...
Overall, it was a good experience. I liked that they were willing to get me an Uber when I brought my car in for service. Even though I just waited the 3 hours and would've rather a loaner, I liked that everyone was friendly.
For weeks I was looking for a specific car for my daughter. Her dream car. We live in SA and had to look at dealerships in near by cities. Which is typically tough. Bc if you don’t pay they usually don’t hold the vehicle for you. But thankfully Neiko stuck to his word and made my purchase the smoothest car transaction I’ve ever had. lol All is good right now, my daughter is the happiest. Thank you so much MBofA. If you’re looking for a Mercedes give Neiko a call! He was awesome! 😃
Brian kept me posted and was very apologetic for any delay due to weather,I picked up the car and they were quick to notice the car hadn't been washed. I didn't wait long and got a free latte while I did, great service all around... thanks y'all!
I am always treated very well at the dealership, Wade Wells is my service advisor and has been for about 14 or 15 years. He and the dealership have Ali been very accommodating with me. I wouldn’t take my car anywhere else to be serviced
My wife’s GLS450 was in dire need for new rear tire after a trip to the hill country. Wade and Bobby in service Verified the tires were in stock and set me an appointment the next day(Sat) I was late for my appt. Due to a blow out 50 miles from the dealership. We made it there a little late but Wade took great care of us , even checked a recall on the vehicle. Being from the Clear Lake area We were not familiar with Mercedes Austin but very glad they were able to get us in and back ...
Incredible Personal Service at Mercedes-Benz of Austin. Relocated to the Austin area and MB of Austin has raised the bar for servicing my vehicle. Prompt check-in, focus on the customer and completed work has been spot-on. Recommend MF of Austin for all your needs.
Always able to view vehicles in a comfortable fashion.
From the time I drive in for service they were friendly and quick with the check in, Eddie my service advisor was extremely helpful kept me informed of the progress on my vehicle, the parts department also warm, welcoming and helpful. The waiting area is open and very clean as well as restrooms. I highly recommended MB of Austin for going the extra mile to give special personal care. Thank you.
Sold me my dream car! I had a great experience. I traveled down from Houston to pick up my car! Overall experience was great!
I came here on a whim. Super unexpected day and purchase for me to say the least. It was a busy day and I hadn’t called in prior. I had been corresponding with Elihu Moreno for a bit before coming in to the Dealership. He was always super helpful and supportive from the start. I got the pleasure to meet him personally on the day of purchase and he was still the awesome person I had been chatting with through email. He made the purchase process super easy and accommodating as my husband and I went with out 3 children. ...
After our new lease C300 developed a "check engine" problem Wade was able to work us into the maintenance schedule and get the problem resolved. Outstanding response to our needs.
Excellent service
Timely service. Friendly service advisor Brian was very helpful. Took my E class for service.
Elihu is exceptional , makes you feel like his most important client. Attentive, smart and overall a great person. I bought my 1st Mercedes yesterday and I could not be more satisfied with the whole process plus the finance team was also a joy to work with. What a great birthday gift.
I love this Mercedes dealer ship. I have been having my car serviced here for 3 years. I have the best service provider his name is Kleber R. He provides the best customer service.
On first call to make appointment to have a few things on my two year old car repaired, Amy said she couldn't get me in until Feb. 23??? Thanksfully, I called Stacey in sales and she was able to put me in contact with Louis who told ne to come by and he would see if it was something simple. It was an adjustment on one item and a small part on another. In an out in 30 minutes!!! Kudos to them both.
Dillon and Neiko are great and very helpful. Finance was very smooth with Matt. This is a welcoming and classy environment. I highly recommend!!!
What a great experience. Brayden was an outstanding advisor. He was super responsive, clear, and helpful. Truly exceptional service. They provided an Uber for me after I dropped it off. They were timely and delivered on everything they promised. Thank you!
I had a great experience with Neiko when purchasing my Certified Pre-Owned C 300. He made himself available for multiple test drives, was very knowledgeable about all of the vehicle's features, and provided excellent communication throughout the process. When it came time to purchase, he was swift to compile the paperwork and followed up to ensure that I had a convenient time to meet with the concierge. I love my new(ish) car and am a very satisfied customer!
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Fantastic customer service
Worked with Jed to get my 2023 EQE from MBZ Austin. Jed was amazing, and the entire process from working with Jed to signing the deal with Heath was smooth and easy. I will say I am a little disappointed that the sales manager never came out to meet me or congratulate me on the deal. He/She (not sure since I didn't meet them) did work with MBZ to get the car I wanted out of the loaner program just a few hours after they had placed it into the program so maybe our paths just missed each other. ...
Fast, efficient, honest, great service. Work is dependable. Staff is courteous and friendly. Great place.
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Quick and easy! Best service for any Mercedes dealer I’ve been to!
Neiko went above and beyond to help us get into our car and made sure both my husband and I were taken care of as well as our baby we brought along. Very clean dealership and very friendly. Thanks!
Had a great experience working with Patrick Rodriguez (sales) and getting a deal done in 24 hours. His sales acumen and his concern to detail is fantastic. He understands the process and would suggest working with the dealership and Patrick.
The staff gave excellent service. My car was serviced for a couple of days Merecedes provided a loaner, no hassle. Eddie Aguilar, our service tech always kept me updated on my car. I really appreciate that and the excellent service at Mercedes-Benz of Austin.
I called to check on a price of a particular service for my car. The lady I spoke with said she would have someone text the estimate to me. It has been over a week and I have not heard anything. I don't feel near as important as I did when I was purchasing the vehicle. Brian was my service manager in the beginning, and he was excellent. Since I was passed to others, things have gone down hill from there. Very frustrated with Mercedes of Austin right now.
What a great experience, personally I recommend WC! Ask for WC if you want a fair, attentive, and just overall caring salesman. 5 stars, I’d give 10 if they allowed it. Also the financial team was amazing. Joining the Mercedes family was a breeze and absolutely amazing!
Great place. Clean and professional atmosphere and great quality work. They offer pickup and dropoff service too.
I worked with Neiko and Elihu, they were really helpful and caring. I wanted to buy this EQB350, an electric SUV and they weren’t out yet by late 2022 Neiko was staying in touch with me to custom design a vehicle if they had an allotment and reached out to me when they got one in stock and the purchase process was all cleanly lined up by Elihu, I went in, stayed there for a few hours and boom…. I got the keys to my new car. He was patient and was answering all and any questions that I ask. ...
Abram was very efficient and professional. No pressure at all. Made it all come together quickly. Matthew in finance closed the deal with no pressure to buy anything that was offered. I appreciated this because I have bought many cars in Austin and dealing with high pressure finance managers is definitely a deal breaker. I will look forward to my next vehicle purchase at Mercedes Benz of Austin.
Nieko and the Mercedes Benz of Austin team are and we’re AWESOME! They were very thorough with the whole process. They did over 4K worth of work just to get my car ready in to tier shape. If you want it done right, go to Mercedes Benz of Austin and ask for Nieko.
Professional sales team. Very responsive and courteous.
I just want to say again that for about a decade Wade Wells has taken all the concerns about my car and my wife's car maintenance and repair completely of my back and my mind. Going to see Wade is going to be with the family. And he treats me the same way. I completely trust him as a human being and trust his professional judgement about anything related to car maintenance and repair. I feel very fortunate to have crossed paths with someone as honest and dependable as Wade.
My husband and I had the best experience working with Neiko! Not only did he help us purchase a brand new 2022 G63 Amg but he did a phenomenal job with communicating every detail/update and delivering great service. He is by far the best sales person I have ever worked with. I highly recommend everyone to go with Neiko. I promise you will not be disappointed. It was a great experience going to Mercedes Benz of Austin considering how nice and attentive everyone is! Thank you we truly appreciate your hard work and kindness.
Just purchased a CPO from the team and it was one of the more premium car shopping experiences I've had in a long time. From the sales rep to the finance office, it was impeccable. Fantastic job team.
Eddie and the rest of the service department really went out of their way to help resolve a problem that was misdiagnosed by an out of town dealer. I am exceedingly grateful!
Extremely professional dealer and when I purchase a new Mercedes, it will be from Mercedes-Benz of Austin. The staff is amazing and Brayden Clark was most attentive to our needs. Congratulations to all.
Great dealership with friendly, supportive staff. Best Mercedes dealership in central Texas.
Great customer service.
CJ was very helpful with the service.
Ben was amazing! He had me in and out in no time. Traveled all the way from Houston and the process was seamless. I would recommend him as your sales consultant!
Great and friendly service! Thanks, Mercedes!
I had a great experience with Abram and Neiko! Abram helped me set up an appointment which made everything a breeze. Neiko helped me through the car buying process. He was very kind and made everything super easy to understand. If you are looking to buy a car here I definitely recommend those guys!
If you want to be taken seriously and feel valued, I would strongly advise you go to Mercedes Benz of Austin to buy your car and most importantly ask for WC Wright.. Great guy. He helped me with the whole process and I was super pleased.
We had an amazing experience working with Neiko this week on purchasing our second Mercedes suv. We will definitely do business with them again!
Straight forward talking and experience. Tony Shine and the rest of the team made the deal happen. Would do business here again. They took the time to make sure my expectations were met without any pressure.
First-rate experience. These guys take care of their customers like no other dealership.
I was completely satisfied with everything thanks! For all your kindness and efficiency taking care my car . Hi
My care person was very professional and courteous. However, I was not aware of having to pay a fee for a Mercedes Recall!
Great experience throughout
Friendly service as usual. The dealership provided Uber rides back and forth to my home while the annual service check was underway.
Great service as always. Very knowledgeable staff.
Love the service offered by Mercedes Austin. Breyden has been super helpful, always keeping us informed about the status of the maintenance, things to pay attention to now and future.
Braydan was so professional to work with this week. He is fantastic with communicating every detail.
My Service Advisor Luis Cuellar is always polite and knowledgeable and very kind. Does fantastic job!
Had a great experience, the stuff in general and CJ personality were very attentive and detail oriented. The work was done in a timely manner. Myself and my AMG are very happy and satisfied.
Great service and the cappuccinos are good to!
Happy with the service and all, but it wasn't clear exactly when the car was done. Was told car was done but waiting for car wash and paperwork, but then never clear when it was actually done. Also, had texted service person earlier that day via text and had to call as wasn't responded by text.
You never want to have to deal with repairs, but Wade Wells makes it so easy. He has been doing this for us for years. In a class all his own. Thanks Wade.
Great job! Prompt and excellent service
As usual Very professional service. Uber Rides were arranged. everything was done as expected and timely.
