Customer Testimonials
Heath was great to work with, he went above and beyond. And and and and and and and and and and and and and and
The service I received was wonderful. I liked that I walked out of my car and was immediately greeted outside. I am 100% satisfied with my experience.
Service was stellar as always.
CJ did a fantastic job! He was ready first the car when scheduled and it was completed when he said it was going to be. Great job!
I had an in and out service job getting my tires changed.
Once you get to your advisor, everything goes well. The volume at this dealer and service center has grown immensely since I have been going here, so the wait is a bit longer than I would like.
People are always friendly, helpful, and answer any questions you may have. They do their best to get you in and out for service appointments. Waiting room accommodations are very nice as well.
My name is Lorenzo and I had a great experience at Mercedes Benz of Austin very Professional and friendly
Very courteous customer service. My car was taken car of in a timely manner and the communication with my service manager was friendly and professional.
Quick and painless.
Always able to get me squared away and flawless service
This was not my first purchase from this dealership. Everything was fast and easy once again. Reva is the best. My new vehicle is exactly what I wanted and needed. Thank you!!
All was well. Tech called me to advise me of the problem and what to do to fix it. He did fix it. Thanks to all!!
Glad. You were able to provide loaner vehicle and problem was handled quickly
Wade is the consummate professional and someone we highly trust in the servicing and maintenance of our Mercedes. We've known him for years and it just wouldn't be the same seeing anyone else:)
Very fast. Nice people.
Right from the moment I arrived they knew who I was and what I had come for. Great customer experience. The customer lounge is comfortable and clean.
I had a great experience. Reva was amazing and made the painful process of purchasing a care extremely easy and actually enjoyable. I would highly recommend Mercedes of Austin and asking for Reva Hope!
WC was amazing! I will recommend him to all of my friend. Great service and very friendly. I was very pleased with my purchase from beginning to end.
Stacey was great! I appreciated her kind nature and knowledge!
Courtesy and efficiency- thank you Wade Wells
Luis was great! He and the service crew were very thoughtful, trusting, caring and professional. We are very happy with the service that we received. I didn’t get a loaner this time as my service was for only a couple of hours so Luis called for Uber service for me to and from the Domain and it worked out great! He made it so easy! Thank you.
Elihu Moreno is the best!! He took such great care of us. He was patient, professional, knowledgeable... this was by far the easiest car sales transaction I have ever had. Highly recommended!! Thank you!!
Jesse Ruiz is amazing! The best customer service ever! He also makes sure that all of your questions are answered completely. And that the work done is a quality product! Definitely recommend to family and friends!
Thank you Luis Cuellar for all your help, transparency, guidance, and knowledge. I appreciate you being patient and answering all my questions! Happy to be loyal Mercedes customer 🙂
Connie its a very serviceable, knowledgeable and friendly always with a smile on her 👍🏼
As always, I received the most excellent service. Mercedes Benz of Austin impresses me for their service after the sale. I am treated just as importantly now as I was before I purchased my Mercedes. Brian is my service manager and he is incredibly efficient and he makes sure that all my needs are met before I leave the premises. He is personable, professional and very adept at communicating, which is a dying art. While waiting for my Mercedes, I was directed to the waiting area where I was provided with complimentary beverages and snacks. The seating is very comfortable ...
Everyone is super friendly and helpful. They are dog friendly so I was able to bring my dogs with me while I was there. We will definitely be going back when my wife is ready for another mercedes
Jesse Ruiz is always extremely helpful and makes the experience as smooth as possible.
Wade Wells always takes great care of us and the work is done right the first time. We get great loaners when needed. All the staff is very pleasant to work with.
As always great service delivered quicker than expected! Thank you Jesse
Excellent process. Speedy check-in. Eddie Aguilar was knowledgeable and professional. A loaner was provided because the vehicle had to be held overnight. Great experience overall.
Obviously not the cheapest option, but the experience is excellent as always.
Gray service. Great customer Sevice
I am very satisfied with the service I receive over the years. Now, Jesse has been providing excellent service. I fully intend to stay with MB of Austin for my future needs!
Leased a new A35 from the dealership. Jesse Jiminez was really easy to work with - very friendly and helpful! Chris new everything about the AMG - definitely a good person to ask for anything.
No concerns. Eddie Aguilar in Service always takes good care of me and everyone at the dealership is helpful and friendly. A little pricey, but you get what you pay for and I definitely get good customer service and repair work here. Thank you Mercedes-Benz of Austin!
Attention to detail is great
I 110% recommend Mercedes-Benz of Austin. They went more than above and beyond to help me with my car. It had a major engine problem that another dealership wanted to charge me an astronomical price for and that dealership did not even diagnose the complete issue. Mercedes-Benz of Austin took the time completely disassemble the engine and properly diagnose the complete problem. The problem with my engine ended up being more serious, so I am grateful that they took the time to really figure out the issue. They also went to bat for me with Mercedes-Benz USA. Even though the problem ...
Attentive and comprehensive service from the minute you arrive and the minute you depart.
Wade Wells is always super helpful in scheduling and follow up for servicing our car. Wade has been our service contact since we bought the car in 2009, so for 12 years. We broke down once with three grand kids in the car on the way to swimming practice with an air shock collapsing. Wade came to the rescue and got us a wrecker and we were able to hand off the grandchildren to their mom. Wade has gone beyond the norm many times and we appreciate his dedication to putting the customer first.
Always appreciate the speed of service and the friendliness of the staff. Service was easy to schedule. I am impressed with the staff I interact with each time.
Service adviser, Wade was very Professional and provides superb customer service.
Un excelente servicio, atención y rapidez.
My sales consultant, Jeffrey Johnson, was excellent , knowledgeable, and courteous. I appreciated his advice and understanding! I understand he even came in on his day off to finish the transaction!
Good communication with service rep, excellent loaner car and knowledgeable about all aspects of the cars and their maintenance.
I got my car in and out based on my need to be out of town. Brian did a great job. My sales rep, Ron, will be greatly missed.
They’re nice, always on time and totally honest. Good, smart people!
The service was professional, efficient, friendly, timely, and reasonable as to expense. I also appreciate the guidance CJ gave me as to issues that may arise in the future.
They are quick have you in and out for service. My service guy Brain Smith was great and very helpful. Great customer service and wonderful waiting area!!!
Jessie Jimenez was professional, knowledgeable, and kind. The whole experience was pleasant.
This is the best experience I have ever had while trying to purchase a vehicle. Dustin Vutera is a complete Professional and went above and beyond expectation of what I expected of service. He showed us everything he had to offer and if I could have I would of bought five cars that day. We are now team Mercedes! SC.
First time there, Luis was great, friendly staff, clean, and most of all, quick service.
Brian gives complete and excellent customer service.
The service is what I expected. Top notch very professional. Everything was done in the time that it was promised. My vehicle was given back to me cleaned. I’m
Greatest service and the cars are top-notched!
Chris Hernandez was fantastic. He listened to what GLS we were interested in purchasing and was able to find the exact color and options we wanted. This was the easiest and hassle free car we have purchased. Thanks to Chris and the rest of the team, we plan to always use Mercedes-Benz of Austin.
I really appreciated how streamlined the process was, and especially working with Eddie Aquilar. This is my first Mercedes, and I was impressed by the care and attention both my car and I received. Additionally, I appreciated the extra attention to sanitation and ramped up Covid measures.
Great customer service. Very punctual and respectful. Service was done on time.
Such a pleasant experience. My car presented some unique issues which Wade and his team resolved for me. A +. This was my second visit, first my R350, and this 560 SL.
Purchased my car here and have had annual service completed at MB of Austin for the last 6 years. While my service rep has changed, they have ALL been top notch at setting expectations and providing exceptional customer service, especially Jesse R. Wouldn't consider taking my car anywhere else for service.
Service was great!!! I got my car back and it was even nice and clean. They even vacuumed it. I've been to other places and get my car back with greasy finger prints on my door and whatnot. Why go to the rest when you can come to the BEST!! My service advisor Wade and his team of mechanics have always taken care of me and my car. Along with everyone else from the loaner department to the valets. Everyone is courteous when I drive in. Everyone makes I contact and says Hi or Good Morning even if they ...
Wonderful experience the sales staff went above and beyond for us.
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