Customer Testimonials

always first class service

The showroom/waiting area is TOO COLD! 10/15 I received a call from the service manager who explained that the thermostat is set by corporate and cannot be changed on site. Very friendly and informative. The whole building is scheduled for demolition and rebuilding so hopefully will be more comfortable in the future.

This review is key to the very beginning all the way up on receiving a world class car from a world class Dealership. With a world class sales department I want to call out Edgar who was my sales person. Done a awesome job getting us into our GLE350 Thank you so much.

Always exceptional service .there team of employees rocks ..John and Tony are great 👍

Sold my 2021 RAV4 to Mercedes-Benz of Austin and had a good experience overall. The process took a while since I had a specific number in mind, but everyone was easy to work with and we ended up making a deal that I was comfortable with. I want to call out Raihn Woods (the salesman with an iconic curled mustache). He was relaxed, friendly, and didn’t pressure me at any point. If you’re going in, I’d recommend asking for him. Thanks again Raihn and team

Extremely professional and expert knowledge! All of the vehicle service and customer relations was truly exceptional. Brian and his team presents the best that industry has to offer. Thank you to Brian and his team. They were there for us from arrival and throughout the entire service experience.

We’ve been into this Mercedes-Benz today my brother and I and the guys were great. We got helped by Jay West and Anthony Sierra. Overall the sale went smooth with minor negotiations with the guys. Good experience and I hope the car serves us well. Will be back for an AMG

Just bought a car today from Mercedes Benz on airport. Both gentlemen Jay West & Anthony Sierra were fantastic throughout the whole process. Great work you guys and this won’t be my last time!! Thank you very much!! Till next time.

I am always provided excellent service . Brian Smith is my service agent and he makes sure both my cars are running without problems.

Brian was absolutely awesome. My car had some issues, but they took care of everything. They even set up my air freshener.

By far the worst dealership experience I have ever had. The culture of lying clearly runs deep here, from the receptionist all the way up to the sales manager. I called ahead of time to confirm some details, and they gave me completely false information over the phone. It’s incredibly frustrating realizing they will tell you anything and promise you the world just to bait you into walking through their doors. The most appalling part was how the management handled it. When I arrived and pointed out that their sales team had fed me wrong information, the sales manager ... Read More

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Google - Oct 8, 2026

By far the worst dealership experience I have ever had. The culture of lying clearly runs deep here, from the receptionist all the way up to the sales manager. I called ahead of time to confirm some details, and they gave me completely false information over the phone. It’s incredibly frustrating realizing they will tell you anything and promise you the world just to bait you into walking through their doors. The most appalling part was how the management handled it. When I arrived and pointed out that their sales team had fed me wrong information, the sales manager initially gave a dismissive apology, saying, “I’m sorry, I should have trained my people better.” But instead of attempting to actually solve the problem, his attitude completely flipped. He became incredibly rude and told me, “I know my people, you should leave.” There was absolutely zero accountability, zero effort to make things right, and zero customer service. If you enjoy dealing with blatant lies, rudeness, and sheer incompetence, this is the place for you. Otherwise, save yourself the headache and take your business anywhere else.

Julian was exceptional and kindly explained the thought process behind getting two tires replaced at once versus just one. It helped me understand the reasoning and now I’ll get both replaced. Thanks, Julian! Aditi Mitra

Friendly, professional. Women’s bathroom very clean.

Edgar Cruz was amazing in helping us find our new car! He was very nice, personable, and helpful throughout the entire process. We really appreciate all of his help and would definitely recommend him to anyone looking for a new car!

Easy process and good communications from the service staff.

If I could give 0 stars I would, most unprofessional dealership I've delt with. Anthony scheduled my appointment at 12:30, and I let him know due to weather i would try to make it on time, he told me it was fine, my family and I are from corpus christi and were loaded in the car 7 miles from the dealership in the pouring rain in stand still traffic when I messaged him we were going to be slightly late. At around 12:45 I received a call that although I had an appointment someone had grabbed the keys and were currently working on ... Read More

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Google - Oct 3, 2026

If I could give 0 stars I would, most unprofessional dealership I've delt with. Anthony scheduled my appointment at 12:30, and I let him know due to weather i would try to make it on time, he told me it was fine, my family and I are from corpus christi and were loaded in the car 7 miles from the dealership in the pouring rain in stand still traffic when I messaged him we were going to be slightly late. At around 12:45 I received a call that although I had an appointment someone had grabbed the keys and were currently working on getting approved, (typical tactic) i told him not to worry I had everything I needed and was exiting the freeway as we spoke. He then told me he would call me right back, when he did, I was informed the vehicle was sold. I drove 3 hours to Austin to be 15 mins late for appointment due to weather, drug my family through the city in the rain to be told the car i wanted to see was sold. That's beyond disappointing for a "luxury" dealer.

Kleber is the best. He provided thorough, quick, and professional service. I was very impressed with Him and his team.

Kleber was incredible. So fast and so thorough. Thanks Kleber and his team!

George always keeps in good contact with me. He also helped me get the text messages rejoin

I recently sold by Rav4 to them. I mainly worked with Raihn after I made initial contact via Truecar. Raihn is through professional and was very patient while I took couple of weeks to figure out scheduling. I wanted to trade-in initially for a Tesla that they had but unfortunately it didn't have HW4 that I was looking for. Raihn worked with his mgmt team to convey what I wanted and we were able to come to agreement in due time. As with everything in car sales, I think the process can be faster at dealership but it wasn'... Read More

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Google - Oct 2, 2026

I recently sold by Rav4 to them. I mainly worked with Raihn after I made initial contact via Truecar. Raihn is through professional and was very patient while I took couple of weeks to figure out scheduling. I wanted to trade-in initially for a Tesla that they had but unfortunately it didn't have HW4 that I was looking for. Raihn worked with his mgmt team to convey what I wanted and we were able to come to agreement in due time. As with everything in car sales, I think the process can be faster at dealership but it wasn't bad. Since I couldn't trade-in, they gave be an uber back home, so extra points for that. I am looking forward to work with Raihn again to trade-in my Prius and get that Tesla.

Lever was awesome, informative, and fast. I was very impressed.

Luis was exceptional

Best!!!

Louis took great care of, he answered my tough questions and took care of my vehicle. Bobby put in a loaner vehicle and made sure I understood the terms. I left with my car repaired and a knowledge that I have a quality dealer to take care of my Mercedes needs

Took my GLE AMG in for a new set of tires and they took great care of me, as always! My service advisor, Kevin Gutierrez, always takes such good care of me whenever I have to bring my car in. He always keeps me in the loop with status updates and gets my car back to me in a timely fashion. Highly recommend!

Eddie js the man. Great service rep. Smooth communication and work done thoroughly.

Great staff too care of me

I made an online appointment and chose the service I wanted. Just dropped off my car and got an uber to go back to my work in less than 10 minutes. I like the video summary which gives me details of the work and some suggestions. I like this place and the service advisor, Dihland Taneja, for his professional.

My consultant, Mr. Kleber Romani, went above and beyond to ensure my warranty company delivered on its promises. My vehicle work was completed as promised by the dealer

I really don’t have anything negative to say about Mercedes-Benz of Austin. We’ve been customers for years, and they’ve always been people we can trust to take care of us and handle any concerns we may have. Even bringing my car in for service is always such a pleasant experience. From the guys who greet you when you arrive, to my favorite, Luis Téllez, who is always incredibly friendly, helpful, and efficient. The sweet lady at the café even gave me a pastry to take home to my son. He wasn’t with me this time, ... Read More

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Google - Sep 28, 2026

I really don’t have anything negative to say about Mercedes-Benz of Austin. We’ve been customers for years, and they’ve always been people we can trust to take care of us and handle any concerns we may have. Even bringing my car in for service is always such a pleasant experience. From the guys who greet you when you arrive, to my favorite, Luis Téllez, who is always incredibly friendly, helpful, and efficient. The sweet lady at the café even gave me a pastry to take home to my son. He wasn’t with me this time, but she remembered how much he likes them! 😊 It’s little things like that that make you feel like more than just another customer. And it’s always great to see my sales advisor, WC, who never fails to greet me with a hug. About every four years, we come back to see him when it’s time for a new model. There’s a reason I’ve stayed with Mercedes-Benz all these years, and the team at Mercedes-Benz of Austin is a huge part of it. Great cars are one thing, but having people you know and trust taking care of you year after year makes all the difference.

Had one of the best services with Edgar Cruz from this dealership. He offered me the best deal and was straight, firm and ready to handle business. 🙏🔥

I had a great experience selling my car here. Melissa was very helpful and was able to answer all my questions.

We sold our Audi to Kaden Judy today and had a great experience while negotiating. Highly recommend this family-owned dealership.

I had an amazing experience here at mercedes-Benz Austin with Marco Neal as my sales rep. Marco has great experience with Customer service. My first time driving a Mercedes-Benz. I was very impressed of the phenomenal features that Mercedes has to offer. Marco made me feel very comfortable especially with his knowledge of the Vehicle. It’s official! I am enjoying being a Mercedes-Benz owner. Big thanks to Marco for making this happen. If you’re in the market of a new vehicle I’ll highly recommend asking for Marco Neal as your sales representative.

Car was done early.... staff was very attentive and professional.

Luis Cuellar took care of everything for me. Very nice young man! Thank you, MB-Austin for arranging the complimentary transportation to and from my home during the servicing of my car.

EDDIE - extraordinary - great communicator, I always know where we are, never a missed comm - remembers everything about our 2 EQS's (580 SUV and AMG) like an elephant with a string on his finger (Yes, I know elephants don't have fingers - just go with it). OMAR - great to meet him today - really understood what was wrong with the AMG EQS and explained it so clearly. He also sent a fantastic video while we were traveling so we could make informed decisions about the repairs. MANNY - will miss that guy - he was a treat ... Read More

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Google - Sep 25, 2026

EDDIE - extraordinary - great communicator, I always know where we are, never a missed comm - remembers everything about our 2 EQS's (580 SUV and AMG) like an elephant with a string on his finger (Yes, I know elephants don't have fingers - just go with it). OMAR - great to meet him today - really understood what was wrong with the AMG EQS and explained it so clearly. He also sent a fantastic video while we were traveling so we could make informed decisions about the repairs. MANNY - will miss that guy - he was a treat to work with. Always felt like he cared 110% to get both cars right - and I'm a super nit--picky annoying MBZ owner. Jus' sayin'

CJ made the entire process simple, easy, and quick. Communication was excellent throughout, and he kept me updated every step of the way. I really appreciate his help and professionalism!

Jorge is amazing and helped me out with a great spirit.

I had a very disappointing experience trying to sell my car to Mercedes-Benz of Austin on 9/19/2026. Before my appointment, I already had an offer of $17,750 from Infiniti. I spoke with Mercedes acquisition specialist Lonnie, who told me over the phone that he would “beat anything I came to him with.” After inspecting my car, Mercedes offered me less, citing a small imperfection they found. I have absolutely no issue with that. Mercedes is free to value my car however they want. What I have a serious problem with is what happened afterward. Lonnie and his manager told me that because ... Read More

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Google - Sep 22, 2026

I had a very disappointing experience trying to sell my car to Mercedes-Benz of Austin on 9/19/2026. Before my appointment, I already had an offer of $17,750 from Infiniti. I spoke with Mercedes acquisition specialist Lonnie, who told me over the phone that he would “beat anything I came to him with.” After inspecting my car, Mercedes offered me less, citing a small imperfection they found. I have absolutely no issue with that. Mercedes is free to value my car however they want. What I have a serious problem with is what happened afterward. Lonnie and his manager told me that because Mercedes and Infiniti were both under CAG, Mercedes had spoken with Infiniti about the imperfection they found. I was then told that if I walked away and went back to Infiniti, Infiniti’s used-car director would lower my original offer. Based on what I was being told, I felt like I was being pressured into accepting less for my car because my existing $17,750 offer supposedly would no longer be honored. I refused. After some very uncomfortable back-and-forth, I asked for my keys so I could leave. As I was walking away, Mercedes ultimately upped their offer from 17,250 to 17,500 and then in the very end offered to match Infiniti’s $17,750 offer. I still declined. I drove back to Infiniti that same day. Despite what Lonnie had just told me at Mercedes, Infiniti honored the full $17,750 offer exactly as originally promised, and I sold them my car. That is what makes this experience so disappointing. Again, I would have had absolutely no problem if Mercedes simply inspected my car and said, “We think it’s worth $17,250.” That’s business. I could accept or decline and move on. Instead, I was specifically told that Mercedes had communicated with Infiniti and that my competing offer would be reduced if I went back. I relied on neither the pressure nor that representation, walked away, and discovered that Infiniti was perfectly willing to honor their original offer. People considering selling their vehicle here can draw their own conclusions from that sequence of events involving Lonnie and his original word. Personally, I’m very glad I trusted my instincts, asked for my keys, and left rather than accepting less based on what I was being told would happen if I didn’t. I hope GM Jonathan Parker, owner Genny Hill, and CAG leadership look into what occurred. An acquisition specialist trying to negotiate a better price for the dealership is completely understandable. Making representations to a customer about what a competing CAG dealership supposedly communicated or would do is a very different matter. The difference was only $500 initially, and ultimately just $250 once Mercedes increased its offer then as I asked for my key back magically matched the offer I came in with. No amount that small should be worth making a customer walk away feeling that they cannot trust what dealership employees are telling them. Infiniti kept its word. I sold them the car for $17,750 that same day. Mercedes had the opportunity to earn my business and instead gave me a reason to walk away and never even consider doing business with them again. It’s truly disappointing and shameful the experience I had.

This is the most ridiculous place! I made an appointment to drop off my car at 7am for check engine light. By end of day, I got no response and had to give them a call. I was told nobody had done any inspection yet and I had to wait for another day or two. When I asked for a loaner, I was told no vehicle was available. I had to uber for rest of the week!

This turned out to be one of those awful car dealership experiences that I’ve heard about but have never experienced. Talked with a sales rep for hours about a deal and then drove 250 miles only for the car to be sold to another customer 20 minutes before I arrived. Lousy customer service and not what I would’ve expected from any Mercedes Benz dealership

Not satisfied. My replaced battery was 4 weeks old and purchased at MB of Austin, they refused to honor the warranty and replace. My husband came to pick the car up with the dead battery, was told it would take 5 minutes. After waiting 60 minutes and nobody helping him, he found the car parked outside, found some random employee walking around to help him get the keys. Very sad. I bought the care at MB of Austin. I have had all my repairs done there since purchase12 years ago. But will be moving my business elsewhere effective immediately. The battery was replaced ... Read More

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Google - Sep 15, 2026

Not satisfied. My replaced battery was 4 weeks old and purchased at MB of Austin, they refused to honor the warranty and replace. My husband came to pick the car up with the dead battery, was told it would take 5 minutes. After waiting 60 minutes and nobody helping him, he found the car parked outside, found some random employee walking around to help him get the keys. Very sad. I bought the care at MB of Austin. I have had all my repairs done there since purchase12 years ago. But will be moving my business elsewhere effective immediately. The battery was replaced at Autozone and has a 5 year warranty. Very happy with Autozone.

I arrived to look at a desirable car a little before opening- 8:30. Patiently waited past opening time before being greeted. They confirmed car was available. Made us wait a long time to see it. After we got in the car and were waiting to test drive , they sold it to I am sure someone over the phone. Just unprofessional. Be careful. Dislike dealerships like this but that is used car sales I guess.

Disappointing experience after the sale. We purchased a Honda Odyssey from this dealership and had to return it for a liftgate repair. We were told it would be ready on a specific day, so I took the day off work to pick it up. It wasn't ready, and pickup was delayed several more days. When we received it back, the rear chrome badges had been painted over. We were told they were already that way, but the dealership's original listing photos showed the badges were chrome. We were also told the blower motor issue was a Honda warranty ... Read More

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Yelp - Sep 7, 2026

Disappointing experience after the sale. We purchased a Honda Odyssey from this dealership and had to return it for a liftgate repair. We were told it would be ready on a specific day, so I took the day off work to pick it up. It wasn't ready, and pickup was delayed several more days. When we received it back, the rear chrome badges had been painted over. We were told they were already that way, but the dealership's original listing photos showed the badges were chrome. We were also told the blower motor issue was a Honda warranty matter. Based on that information, I paid Honda $220 to diagnose it, only to learn it was not covered under warranty. The dealership eventually repaired the blower motor, and we have requested reimbursement for the $220. After the vehicle was returned, the driver's adjustable armrest was broken. We also discovered that the interior liftgate panels had not been properly secured; the damaged clips caused the panels to fall off when we opened the liftgate. The dealership's loaner vehicles also could not accommodate our family of six, making the extended repair time especially difficult. At this point, we've decided to repair the armrest and liftgate trim ourselves and not have the vehicle returned to their service department. Unfortunately, our experience involved delayed repairs, incorrect information about the warranty, and additional damage/issues following service.

I visited this dealership on approximately July 23, 2026 to sell my 2021 Mazda CX-5. After a walkthrough and inspection by Jacob, I received a verbal quote of $21,000. I was happy with this number and fully intended to return within the month to finalize the sale. Over the following month, Lonnie stayed in regular contact with me — following up consistently, which gave me the impression this dealership was serious and trustworthy. Because of that ongoing relationship, I did not pursue offers from other dealerships. I came back today, August 20, 2026, in good faith to close the deal. When I arrived, the quote had dropped ... Read More

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DealerRater - Sep 2, 2026

I visited this dealership on approximately July 23, 2026 to sell my 2021 Mazda CX-5. After a walkthrough and inspection by Jacob, I received a verbal quote of $21,000. I was happy with this number and fully intended to return within the month to finalize the sale. Over the following month, Lonnie stayed in regular contact with me — following up consistently, which gave me the impression this dealership was serious and trustworthy. Because of that ongoing relationship, I did not pursue offers from other dealerships. I came back today, August 20, 2026, in good faith to close the deal. When I arrived, the quote had dropped to $16,500 — a $4,500 reduction on the same car with only 1,000 additional miles. The reason given was hail damage they claimed to have missed during the original inspection. I am certain the hail damage was present and visible at the time of the first visit and was simply overlooked during Jacob's inspection. When I raised this concern, the manager became loud and aggressive — behavior I found completely unprofessional for a dealership of this caliber. I was being financially penalized for their own inspection error. After significant back and forth I settled at $18,500. What makes this even more frustrating: within minutes of signing the paperwork, I received a text from Mazda Central offering me $19,000 for the same car. I showed this to Lonnie directly. The offer was right there in black and white — $500 more than what I had just signed for moments earlier. I want to be clear: I understand depreciation and market shifts are real. What I cannot accept is being quoted $21,000 after an incomplete inspection, being followed up with for an entire month in a way that discouraged me from seeking competing offers, and then being asked to absorb the full financial cost of that mistake. The timing of the Mazda Central offer made the whole experience feel even worse. To anyone selling their vehicle here — get every quote in writing before you leave the lot, and always get competing offers regardless of how attentive the follow-up is. A verbal quote based on an incomplete inspection is worthless. Jacob conducted the inspection. Lonnie was my point of contact throughout. Both should understand that this experience cost me thousands of dollars through no fault of my own.

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Offered us $4250 tentatively, online for our car, depending on condition, but could be worth more. Went to dealer, they were late for our appointment, then played every car dealer ploy and offered us a ,"generous" $1650. We refused and after waiting again came back with $3,400 after being told our minimum price was $4000. We refused again, and had to wait for our keys. When making our appointment with them, they said it would take about 15 minutes to agree on a price, but 2 hours to get the check. We were there 2 hours without even getting a reasonable offer. Don't trust ... Read More

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Google - Aug 28, 2026

Offered us $4250 tentatively, online for our car, depending on condition, but could be worth more. Went to dealer, they were late for our appointment, then played every car dealer ploy and offered us a ,"generous" $1650. We refused and after waiting again came back with $3,400 after being told our minimum price was $4000. We refused again, and had to wait for our keys. When making our appointment with them, they said it would take about 15 minutes to agree on a price, but 2 hours to get the check. We were there 2 hours without even getting a reasonable offer. Don't trust anything they say! Reply: The state of Texas estimates the value of our van at $2,425, that is the SVP used to estimate sales tax for the vehicle if someone were to purchase and register it. The email we received offered $4250 or more depending on condition. They did find the windshield had a crack, but that and 4 year old tires don't reduce its value by $2600! The dealership called me to apologize for the way we were treated and again offered to purchase our van. Obviously, they think they can make a profit with it even in its condition! I want to restate, Don't trust anything they say!

Jay and Caleb welcomed and treated me with great professionalism and courtesy through the process

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EV chargers have been out of service for 3 months

Let me begin by stating that I inquired online on different platforms about selling my 8kmiles 2lt z51 2023 c8 corvette. I received a few offers, carmax being the lowest by 14k below fair trade in or sale value for a pristine low milage vehicle. A few other dealerships provided more reasonable offers through the same portal that were within 2 or 3k of a fair trade in or sale price.This dealership advertised themselves on car gurus to provide more than anyone else on the vehicle and even advertised a price at 66.4k. I was contacted by them and I assured ... Read More

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Google - Aug 23, 2026

Let me begin by stating that I inquired online on different platforms about selling my 8kmiles 2lt z51 2023 c8 corvette. I received a few offers, carmax being the lowest by 14k below fair trade in or sale value for a pristine low milage vehicle. A few other dealerships provided more reasonable offers through the same portal that were within 2 or 3k of a fair trade in or sale price.This dealership advertised themselves on car gurus to provide more than anyone else on the vehicle and even advertised a price at 66.4k. I was contacted by them and I assured them to please not waste my time because if the offer was nowhere near their advertised purchase price I would not waste their or my time, what was met with no, don't worry I will let the acquisition manager know. Long story short I make my way to the dealership and after sitting me down I get haggled about the price and the market etc.....offering me around 55k and assuring me that the other dealerships that contacted me would not give me a penny more and were also just lying to me. I excused myself and thanked the young man for wasting my time. Took it to covert Ford on research blvd the following day, was given a price over the phone that went hand in hand with what they advertised through car gurus. Their acquisition manager had all paperwork ready to go, I was out the door within 20mins selling my car for 64k. Moral of the story, I buy and sell a lot of vehicles and mercedes benz of north austin demonstrated no transparency, nor fairness, or honesty in their acquisition process. I was very disappointed and will bypass this dealership in the future. I would hope their sales department is better than their acquisition department.

I had a fantastic experience with Hicham, Heath, and Nick at Mercedes Benz of Austin. The entire process was incredibly smooth and hassle-free. I want to express my sincere gratitude to everyone involved.

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I took my moms 2015 lincoln mkx with 40049 miles in for an appraisal. i received a lowball offer of 4 to 5k. Jake stated the reason for the low offer is because the carfax was messed up due to some incorrect odometer inputs. i contacted carfax and got it corrected. jake insisted i return for a 2nd appraisal and guaranteed to pay top dollar. . i told jake i planned to get the oil change 1st because it was due. jake said dont worry about that. we will take care of all of that stuff. i go ahead and take it back up ... Read More

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Google - Aug 19, 2026

I took my moms 2015 lincoln mkx with 40049 miles in for an appraisal. i received a lowball offer of 4 to 5k. Jake stated the reason for the low offer is because the carfax was messed up due to some incorrect odometer inputs. i contacted carfax and got it corrected. jake insisted i return for a 2nd appraisal and guaranteed to pay top dollar. . i told jake i planned to get the oil change 1st because it was due. jake said dont worry about that. we will take care of all of that stuff. i go ahead and take it back up there for a 2nd appraisal only to get low balled and my vehicle was sabotaged in the process. kbb offered 9435.00 and jake came in and offered me 8000. i told jake well my mom wont sell it for that. she wants 15k to 20k. i told jake that infiniti offered me 11k. jake said thats 1 of our partners. he wanted to see the offer. he took a screenshot and left the office. he was going to speak with his manager. when he came back he said 8k was their top offer. i said no. so he started talking about my 2012 hyundai elantra gls and me trading it in on a 2026 toyota corolla with 1169 miles on the car. he sent me in with Anthony. a different salesman. meanwhile jake still had the key to my mkx. i looked into buying the corolla, the payment was too high and they only offered me 1500 for my car and wanted me to also put 2k down additionally. felt pressured and frustrated and wanted to go home. so i went home. the next day i get an email from kbb saying my offer decreased to 8033 on my mkx. i then start reading the appraisal on the mkx. in a 2 day timeframe, my 2015 lincoln mkx that had no issues on the 11th of august..with the exception of the carfax being incorrect; i took it back on the 15th and all of a sudden i have a chip in my windshield, my car has been in an accident and its throwing off codes while driving. none of which were mentioned the first time i brought the car in. furthermore none of these things are true. furthermore, my drivers side mirror was replaced with a messed up mirror and when i asked jake about it. he said maybe your neighbor did it? Are u serious? he told me..we were friends....i was trying to help you. i was like friends? you were trying to help yourself make a profit. also, while he pushed me into the office of another salesman...he kept my key to the mkx. he had it for hours. i didn't pay attention to the mkx while i was on the other side of the building. then i realized jake still had my key. started asking for my key. little did i know they were intentionally causing damage to my car. treating it as if it were pick your part. intentionally damaging my windshield.replacing my perfect mirror with a worn out less appealing mirror. totally unacceptable. these things causing a decrease in value on my mkx. my niece told me she had a similar experience with mercedes benz of austin. she said that dealership has shady dealings. don't deal with them at all. i said if i had known this previously. i would have never responded to that text.

Do not get your car serviced here! Do not buy a car here! They are antisemitic! Definitely don't come here if you have a Jewish name or any kind of Jewish identification! And they harbor antisemitic employees all day all and all night long. they just make excuses for their destructive behavior! I'm out over $1000 because they scratched up my car on purpose! and they overcharged me for the service they "did" compared to other Mercedes-Benz dealership in the area by around $1500. oh, and the work they supposedly did was not properly completed. luckily, we live ... Read More

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Yelp - Aug 13, 2026

Do not get your car serviced here! Do not buy a car here! They are antisemitic! Definitely don't come here if you have a Jewish name or any kind of Jewish identification! And they harbor antisemitic employees all day all and all night long. they just make excuses for their destructive behavior! I'm out over $1000 because they scratched up my car on purpose! and they overcharged me for the service they "did" compared to other Mercedes-Benz dealership in the area by around $1500. oh, and the work they supposedly did was not properly completed. luckily, we live in Austin so you can choose other Mercedes-Benz dealerships. and if you think they won't discriminate against your race, culture, religion, or sex, it's your money. I can just tell you what I experienced. so I'm basically out over $5000! So I've got 5000 or more reasons to never go to this dealership ever again! Happy car shopping!

I’ve been extremely happy with my Mercedes SUV and, as a first-time Mercedes owner, I’ve actually been very impressed with the level of service I’ve received throughout the past year. Juan was incredibly helpful when I purchased the vehicle, and my previous visits to the service department have also been very positive. Unfortunately, my most recent annual service appointment was quite different. My appointment was scheduled for 11:30 AM on Saturday. I arrived about five minutes early and, understanding that it was a busy Saturday, I was prepared for there to be some delay. However, after checking in, ... Read More

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Google - Aug 9, 2026

I’ve been extremely happy with my Mercedes SUV and, as a first-time Mercedes owner, I’ve actually been very impressed with the level of service I’ve received throughout the past year. Juan was incredibly helpful when I purchased the vehicle, and my previous visits to the service department have also been very positive. Unfortunately, my most recent annual service appointment was quite different. My appointment was scheduled for 11:30 AM on Saturday. I arrived about five minutes early and, understanding that it was a busy Saturday, I was prepared for there to be some delay. However, after checking in, I was asked to wait for the person managing my service to come to my car to complete the paperwork. I waited approximately 15–20 minutes and checked in several times with the employee who initially registered my vehicle. I was repeatedly told that someone would come to me shortly. Because I had specifically scheduled an appointment, I had planned to be somewhere else by noon, which I ultimately missed. When the service manager finally came, he was very apologetic and did take the time to review everything with me, which I appreciated. However, I was then told that the service would cost approximately $700. This was confusing because my understanding was that this maintenance was included with my lease. After I explained this, he had to review the paperwork and ultimately confirmed that I was correct and that my amount due was $0. Again, I appreciated that he corrected the issue, but it added another layer of frustration to an already delayed check-in. I was then told that the service would take approximately three hours and that I would receive a call when the vehicle was ready. After three hours had passed, I had still received no call or text. I eventually went back to the service department myself, only to find that my vehicle had already been completed and was waiting for me. There were also a couple of smaller things that, individually, wouldn’t have bothered me much but stood out given everything else. When I picked up the vehicle, there was a stranger’s cup left in the cup holder, presumably from someone who had worked in the vehicle. I simply threw it away. I also noticed afterward that there were still two identifying/storage knobs attached to my keys, which I assume are used by the service department to organize the keys and were inadvertently left on. None of these issues individually is a major problem, and I understand that Saturdays can be busy. What was disappointing was the combination of everything during a single service visit: the significant delay despite having an appointment, the incorrect $700 charge that had to be clarified, not being notified when my vehicle was ready, and the lack of attention to small details when the vehicle and keys were returned. I want to emphasize that I have otherwise been very happy with Mercedes and with my vehicle, which is why I felt it was worth sharing this feedback rather than simply letting it go. I have had very positive experiences with Juan and with the service department previously, and I hope this was simply an unusually hectic Saturday rather than representative of the level of service I can expect going forward.

I had a very disappointing experience with this dealership. Less than a week ago, I visited in person and was given an offer on my vehicle, but they refused to provide it in writing. When a dealership won't stand behind its own offer on paper, it raises serious concerns about transparency and professionalism. The lack of consistency and communication made the entire process feel like a waste of time. Buying or selling a vehicle should be straightforward and honest, and unfortunately that wasn't my experience here. I would recommend getting every offer in writing before making any decisions. ... Read More

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Yelp - Jul 29, 2026

I had a very disappointing experience with this dealership. Less than a week ago, I visited in person and was given an offer on my vehicle, but they refused to provide it in writing. When a dealership won't stand behind its own offer on paper, it raises serious concerns about transparency and professionalism. The lack of consistency and communication made the entire process feel like a waste of time. Buying or selling a vehicle should be straightforward and honest, and unfortunately that wasn't my experience here. I would recommend getting every offer in writing before making any decisions. Based on my experience, I won't be doing business with this dealership again.

I've been at the service department 16x since purchasing my car in October of 2024. With 9k miles the car has been in more for service than it's been in my garage. There is always an issue with this dealership's service and this last time didn't disappoint on how awful the service department of this dealership is. I was told that all the issues were taken care of and that my car was ready to pick up. I address the issue that was not addressed on the video sent by the tech, and I was told that ... Read More

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Google - Jul 28, 2026

I've been at the service department 16x since purchasing my car in October of 2024. With 9k miles the car has been in more for service than it's been in my garage. There is always an issue with this dealership's service and this last time didn't disappoint on how awful the service department of this dealership is. I was told that all the issues were taken care of and that my car was ready to pick up. I address the issue that was not addressed on the video sent by the tech, and I was told that it was taken care of, although not on the video. Upon arrival, I realized that the issue I was concerned about was not addressed so I had wasted my time coming to the dealership to pick up my car. Three days later my car was supposedly ready. My car was delivered to me and the loaner was picked up. The issue with the car having a sudden jump when the transmission goes from drive to reverse has still not been addressed, although in the video the tech referred to it as being addressed. I’ve called the service tech. The service manager even the GM Mr. Parker with no response. I've been purchasing this Brand since 1996; however the quality of service or lack of has really left a bad taste in my mouth for the brand.

What lies this dealership tell. I took my Mercedes in for service and they were like your car is ready and oh by the way you have a oil leak which is going to cost 4000 to fix. Another place that changed my oil before said you don't have a oil leak bring it by they cleaned the area up where they said it was a oil leak because Mercedes Benz of Austin left it dirty to make it look like there was a oil leak. No oil leak in that car at all driving it around 8 months later still ... Read More

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Yelp - Jul 28, 2026

What lies this dealership tell. I took my Mercedes in for service and they were like your car is ready and oh by the way you have a oil leak which is going to cost 4000 to fix. Another place that changed my oil before said you don't have a oil leak bring it by they cleaned the area up where they said it was a oil leak because Mercedes Benz of Austin left it dirty to make it look like there was a oil leak. No oil leak in that car at all driving it around 8 months later still no oil leak. Everyone I talked to had a horrible experience at the Mercedes Benz of Austin.

TERRIBLE!!!!! Do not sell your car to them. I got swindled. I would say I sold my car but I gave my car away. I was told they would mail me a check. Fed-ex overnight mailed. 5 days later. No check and they refuse to mail me one. I keep getting excuses. The whole entire experience was disappointing. My next stop is the police department so I can file a theft complaint. I already filed a complaint with the BBB. I would hate to see what it's like buying a car with them. Seems like they have no problem being ... Read More

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Yelp - Jul 25, 2026

TERRIBLE!!!!! Do not sell your car to them. I got swindled. I would say I sold my car but I gave my car away. I was told they would mail me a check. Fed-ex overnight mailed. 5 days later. No check and they refuse to mail me one. I keep getting excuses. The whole entire experience was disappointing. My next stop is the police department so I can file a theft complaint. I already filed a complaint with the BBB. I would hate to see what it's like buying a car with them. Seems like they have no problem being deceptive. Stay far away from this place. Diabolical

Not only did whoever was working not explain what exactly was going to be done to my car when asked, they charged us an insane price for what was essentially an oil change, and then when my wife left a bad review, get this: they called her and started questioning her right to review them poorly, and said that she overpayed on her last service so they said they could do it again. Class act lol. Go to another Mercedes dealer.

The customer service has deteriorated significantly over the past seven years. It appears that their big employee turnover rate has resulted in an almost exclusive staff of young people who do not have a clue about proper customer service. Most are rude and condescending, and do not follow up on their promises. If you have another Mercedes dealership within a traveling distance, I recommend you go to another dealership and avoid Mercedes-Benz of Austin.

the service managers will avoid answering your question in detail in order to get you to agree to a higher cost of service than what is reasonable. If you are not super familiar with cars don't get any services here, they will overcharge you and mislead you.

Customer service 1 star and that’s being honest. Spoke with salesman Marcus Belton, Jaden Price never could really get the deal moving that we put together. After going through credit check and getting approved they refused to honor the deal even when I offered to pay cash. I have to say it was the worst experience I have had at an automotive dealership.

I had a very disappointing experience with this dealership. After several phone calls and failed attempts I took my GMC Yukon to sell it to this dealership. They expected customers to pay top dollar for their vehicles while offering an unfairly low price for my car. It felt like they were trying to lowball me instead of making a fair offer. The sales staff were young clueless and used high-pressure tactics to push me into accepting a deal that wasn’t in my best interest. Rather than listening to my concerns or negotiating respectfully, they seemed focused only on making ... Read More

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Google - Jul 15, 2026

I had a very disappointing experience with this dealership. After several phone calls and failed attempts I took my GMC Yukon to sell it to this dealership. They expected customers to pay top dollar for their vehicles while offering an unfairly low price for my car. It felt like they were trying to lowball me instead of making a fair offer. The sales staff were young clueless and used high-pressure tactics to push me into accepting a deal that wasn’t in my best interest. Rather than listening to my concerns or negotiating respectfully, they seemed focused only on making a sale. What made the experience even more frustrating was that after I left, the sales manager called me and admitted that the salesperson wasn’t properly trained and had made a mistake. The manager then increased their offer for my vehicle by $3,500, which confirmed my concern that the original offer was unfair. By that point, however, I had completely lost confidence in the dealership and declined to do any business with them. I believe customers deserve honesty, transparency, and fair treatment from the start—not only after they’ve walked away. Based on my experience, I cannot recommend this dealership

Sold our car to this dealership. We were told we would get top dollar for our car. Also check cut same day. Still waiting on check almost a month later. Excuses! Not offered top dollar. Very disappointing! Stephen Lemmond

Marcus Belton was a pleasure to work with. We had purchased a car at the Mercedes Benz of Austin, but after a few weeks we changed our mind. Marcus was incredibly understanding and took great care of us throughout the entire process. He worked hard to find a solution and made us a great deal that we were happy with. His professionalism, patience, and excellent customer service turned what could have been a stressful situation into a very positive experience. We truly appreciate everything he did for us and highly recommend working with Marcus. Good luck!

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We had a terrible experience with Hicham Z. at this dealership. We were out to actually buy a specific car and were enthusiastic about the one we test-drove. But his attitude and rudeness made us walk out. During the drive itself, when asked about features the car maybe didn’t include, he repeatedly pretended not to understand what we were asking. For example, he said he didn’t understand what “traffic jam assist” meant (hint: the name is pretty self explanatory), and then went to condescendingly explain their cars are “not Teslas and don’t drive themselves”, which wasn’t ... Read More

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Google - Jul 7, 2026

We had a terrible experience with Hicham Z. at this dealership. We were out to actually buy a specific car and were enthusiastic about the one we test-drove. But his attitude and rudeness made us walk out. During the drive itself, when asked about features the car maybe didn’t include, he repeatedly pretended not to understand what we were asking. For example, he said he didn’t understand what “traffic jam assist” meant (hint: the name is pretty self explanatory), and then went to condescendingly explain their cars are “not Teslas and don’t drive themselves”, which wasn’t what I was asking about anyways. On seeing how the “certified” car had scratches, dents and a smashed mirror which would need a few days to get fixed, we tried reasonably negotiating on the price. He became aggressive and one of the things he said was we could drive the car out right then with the smashed mirror and go fix it ourselves. That’s when we had had enough. Please let your manager know you guys lost out on a sale specifically because of his rudeness and inability to be polite to serious customers. UPDATE: The dealership sales manager contacted me and apologized for my experience. They said it's not indicative of the brand and they'll take this feedback very seriously. Thanks for getting in touch and listening to your customers guys.

Highly recommend you choose MB Austin for your next vehicle purchase or service. I particularly would like to single out Jed Schmidt for making our purchase a smooth and pleasant experience. Jed's attention to service and customer satisfaction is to be commended. I would also like to acknowledge the general manager for his assistance insuring a smooth effortless experience.

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Mike Bartz was a pleasure to work with and the front office is very efficient. Thank you

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Unfortunately, every time I’ve brought my vehicle here for service, there has been a mistake or something important has been overlooked. I completed the customer satisfaction survey and described my experience. To their credit, they reached out almost immediately and offered complimentary valet service, a full detail, and a full tank of gas in an effort to make things right. I appreciated the gesture, but the follow-up experience was just as frustrating because it highlighted the same issues with communication and attention to detail. Here’s what happened: * Scheduling the valet pickup and drop-off was unnecessarily difficult because the ... Read More

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Google - Jun 17, 2026

Unfortunately, every time I’ve brought my vehicle here for service, there has been a mistake or something important has been overlooked. I completed the customer satisfaction survey and described my experience. To their credit, they reached out almost immediately and offered complimentary valet service, a full detail, and a full tank of gas in an effort to make things right. I appreciated the gesture, but the follow-up experience was just as frustrating because it highlighted the same issues with communication and attention to detail. Here’s what happened: * Scheduling the valet pickup and drop-off was unnecessarily difficult because the service advisor and valet team were giving different information and clearly were not communicating with each other. * Even though I confirmed my pickup time the day before, I had to text them the next morning because no one was aware of the appointment. As a result, I was late for work. * The same thing happened with the drop-off. I was given a delivery time, but when that time came, no one seemed to know the car was supposed to be delivered, so I ended up picking it up myself. * The original issue was that the windshield washer fluid reservoir cap had been left open after service, allowing leaves and debris to get inside. When I picked up the car, the reservoir was still dirty, and when I pointed it out, my service advisor wasn’t even aware of the issue despite everything I had written in the survey and the text messages I had sent.(pictures were attached to these messages) I appreciate the effort to recover the situation, but I would much rather have the work done correctly the first time. More importantly, I would rather the team focus on fixing the actual problem instead of offering complimentary services while overlooking the issue that brought me back in the first place.

Great service by the salesman Edgar .Now the reason for the 2 stars is the horrible job the detail department did . It took 3 tries to do a okay job I was so frustrated by the 3rd time I just told him never mind and would get it cleaned on my own. The vehicle is a 2026 it had 3,000 miles so clearly they used it as a loner car, the back seat and cup holder had some things spilled and needed cleaning the detail guy came over with one rag cleaned all the spots with the same rag that was damp and smelled ... Read More

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Google - Jun 13, 2026

Great service by the salesman Edgar .Now the reason for the 2 stars is the horrible job the detail department did . It took 3 tries to do a okay job I was so frustrated by the 3rd time I just told him never mind and would get it cleaned on my own. The vehicle is a 2026 it had 3,000 miles so clearly they used it as a loner car, the back seat and cup holder had some things spilled and needed cleaning the detail guy came over with one rag cleaned all the spots with the same rag that was damp and smelled horrible. It did not get them out so he took it to the back to try again brought it back with nothing done to it.Very disappointing.

Genny, Thank you for proving my point. Your response essentially says that because enough time passed, Mercedes-Benz of Austin no longer felt any obligation to help, even though the damage was present before the vehicle was shipped. I've now attached screenshots taken directly from the salesperson's pre-shipment video showing the damage was already there while the vehicle was still in your possession. What I find remarkable is that instead of acknowledging that fact, your position is simply that enough time went by, so you don't care. I paid full asking price for the vehicle. I purchased the ... Read More

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Yelp - Jun 11, 2026

Genny, Thank you for proving my point. Your response essentially says that because enough time passed, Mercedes-Benz of Austin no longer felt any obligation to help, even though the damage was present before the vehicle was shipped. I've now attached screenshots taken directly from the salesperson's pre-shipment video showing the damage was already there while the vehicle was still in your possession. What I find remarkable is that instead of acknowledging that fact, your position is simply that enough time went by, so you don't care. I paid full asking price for the vehicle. I purchased the paint protection product sold during the transaction. I purchased an additional two years of warranty coverage. Yet when an issue arose and I attempted to resolve it professionally, I was ignored for months. Patrick stopped responding. RK Johnston contacted me, offered assistance, and then disappeared as well. The most telling part of your response is that you put in writing exactly how Mercedes-Benz of Austin views post-sale customer service. Once enough time has passed, it doesn't matter whether the dealership's own evidence shows the issue existed before delivery. It doesn't matter how much money a customer spent. It doesn't matter whether the customer made repeated attempts to resolve the issue privately. The answer is simply "too much time has passed." The repair was less than $2,000. Instead of standing behind a Certified Pre-Owned vehicle and taking care of a customer, Mercedes-Benz of Austin chose to spend months avoiding the issue and then publicly deny responsibility despite evidence to the contrary. Unfortunately, this is a perfect example of what is wrong with the car business. Everyone is your best friend when it's time to sign paperwork. Once the deal is funded and enough time goes by, you're on your own. Thankfully, your salesperson's own video tells a different story than your response.

I am writing a disappointing update to my previous review. After taking delivery, I loaned the vehicle to my mother and later discovered body damage between the front fender and fender flare that was present at the time of sale. I immediately reached out to Patrick and attempted to get the issue addressed. After numerous calls and messages over the course of a month, I was eventually referred to RK Johnston, who initially contacted me and offered assistance, but then stopped responding altogether. I have now spent more than two months trying to resolve what is ultimately a minor body ... Read More

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Yelp - Jun 10, 2026

I am writing a disappointing update to my previous review. After taking delivery, I loaned the vehicle to my mother and later discovered body damage between the front fender and fender flare that was present at the time of sale. I immediately reached out to Patrick and attempted to get the issue addressed. After numerous calls and messages over the course of a month, I was eventually referred to RK Johnston, who initially contacted me and offered assistance, but then stopped responding altogether. I have now spent more than two months trying to resolve what is ultimately a minor body repair. What is most frustrating is not the damage itself, but the complete lack of follow-through and communication. A vehicle represented as Certified Pre-Owned should not have been delivered in this condition, and it is disappointing that such a simple issue has been met with repeated unresponsiveness. Unfortunately, my experience after the sale has significantly changed my opinion of this dealership. While I had hoped this matter would be resolved professionally, the lack of customer support has left me with little confidence in Mercedes-Benz of Austin. Regretfully, I can no longer recommend doing business here.

Go to the Georgetown location, night & day experience. Some staff is friendly/helpful in Austin...but my overall experiences in sales and service has been terrible. From poor handling of scheduling and refusing to admit fault (they literally had to pull phone records to realize I was correct...all while I sat waiting in the lobby for an hour) to rude/elitist sales persons.

Have been a Mercedes exclusive buyer for 15 years and I will never come back to this dealership even if it was the only available dealership in Austin. The sales staff are top notch and they are one of the best but the service department at this location needs a lot of improvement. I came in for an undercarriage question that cost me close to$300 for them to tell me they don’t see an issue only for me to come back saying it’s an issue only after I went to a different service center who told me point blank “ ... Read More

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Google - May 23, 2026

Have been a Mercedes exclusive buyer for 15 years and I will never come back to this dealership even if it was the only available dealership in Austin. The sales staff are top notch and they are one of the best but the service department at this location needs a lot of improvement. I came in for an undercarriage question that cost me close to$300 for them to tell me they don’t see an issue only for me to come back saying it’s an issue only after I went to a different service center who told me point blank “ the service center at that Austin location did you dirty”

I had a disappointing experience with Mercedes-Benz of Austin. I contacted them twice about vehicles listed as “Certified Pre-Owned,” but was told they were not actually certified. The listings still show them as certified even after I pointed it out. See example below: This feels misleading and like a bait-and-switch tactic. I’ve lost trust in their listings and wouldn’t recommend relying on their advertised inventory.

Managers who clearly do not value your time. Conversations feel empty, with nothing concrete behind their words. I spoke with the manager over the phone, exchanged texts, and sent emails. He convinced me it was worth coming in. I double-checked multiple times whether it made sense, and he assured me that my issue would be resolved if I came. As expected, I spent 40 minutes driving each way and sat at the dealership for an hour, only to be told that the manager was mistaken. Completely wasted time.

I had an extremely frustrating experience with Mercedes Benz of Austin that turned out to be a complete waste of time—especially working with Jacob Aleman, who is in serious need of customer service training. I was contacted by Edgar from the dealership about purchasing my vehicle. During our phone call, I made it very clear—multiple times—that if the offer was going to be in the $9k–$10k range, I did not want to come in and waste my time. When he asked what I was hoping to get, I told him $11k. He responded that my expectation ... Read More

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Google - May 2, 2026

I had an extremely frustrating experience with Mercedes Benz of Austin that turned out to be a complete waste of time—especially working with Jacob Aleman, who is in serious need of customer service training. I was contacted by Edgar from the dealership about purchasing my vehicle. During our phone call, I made it very clear—multiple times—that if the offer was going to be in the $9k–$10k range, I did not want to come in and waste my time. When he asked what I was hoping to get, I told him $11k. He responded that my expectation was “not out of the question” and “not unreasonable.” as it was the end of the month and they needed cars. I even reiterated again that if he believed the offer would fall around $9k–$10k, to just let me know upfront so we didn’t waste each other’s time. He followed up with an email stating: “If you can stop by with your title and keys, we can verify the condition and finalize your number in about fifteen minutes. Fast and straightforward.” I arrived at 4:40 PM and didn’t leave until after 6 PM—so much for “fifteen minutes.” After waiting, they came back with an extremely low offer, significantly lower than the range I explicitly said I would not come in for. I asked to speak with Edgar, since he was the one who set the expectation, but he was “unavailable.” Instead, Jacob Aleman came out to speak with me, and the experience went downhill fast. Rather than listening or acknowledging what had happened, he immediately became argumentative and dismissive. At one point, he sarcastically asked, “How else can you sell a vehicle besides a dealership?”—as if private party sales don’t exist. He also insisted there was “no way” I could get more than their offer, which frankly makes no sense—because if that were true, how would a dealership make any margin? Instead of addressing the clear miscommunication and wasted time, he chose to argue, deflect, and act condescending. This was by far one of the worst customer experiences I’ve had. The lack of accountability and the dismissive attitude were incredibly frustrating. I would strongly recommend avoiding working with Jacob Aleman. I will say that Jake Boswell was great to work with initially—professional, welcoming, and understanding. Unfortunately, the overall experience was ruined by poor management and a complete lack of respect for my time.

We purchased a Mercedes GLE 450 form Austin Mercedes in 2021. We have been very pleased with the car however we just received a nasty surprise. As the car is getting close to 5 years in age I began to think about replacing the battery. I called Austin Mercedes about a replacement, only to be told the batter is located under the drivers seat and requires the removal of the seat to replace the battery. The quoted price for the replacement of the battery and labor by Mercedes of Austin is $1,100.00. An independent shop, Dr Beemer on 620 quoted $650.00. I find it unbelievable that ... Read More

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Yelp - Apr 29, 2026

We purchased a Mercedes GLE 450 form Austin Mercedes in 2021. We have been very pleased with the car however we just received a nasty surprise. As the car is getting close to 5 years in age I began to think about replacing the battery. I called Austin Mercedes about a replacement, only to be told the batter is located under the drivers seat and requires the removal of the seat to replace the battery. The quoted price for the replacement of the battery and labor by Mercedes of Austin is $1,100.00. An independent shop, Dr Beemer on 620 quoted $650.00. I find it unbelievable that a technologically advanced auto manufacturer would position the car battery under the driver's seat requiring its removal and an excessive replacement cost.

My experience with Austin Mercenary, specifically Andre Astoria, has been frustrating. The constant texts asking me to come in or respond are excessive. I've received more messages from him than all other dealerships combined. Instead of being helpful, it comes across as pushy and has turned me off from doing business here.

I’ve never had my time wasted or felt more disrespected than trying to lease a $150,000 car at Mercedes of Austin. I’ve had 30+ vehicles from exotics to Hondas, including 5 Mercedes Benz vehicles, and I’ve never had a dealer refuse to take a deposit, require pickup within 24 hours, and change policy on me after I’ve booked flights. I’ve never left a bad review on a car dealer before but there is a first time for everything. Out of state buyers avoid! Left me holding the bag on $100+ in cancellation fees.

I am a long time customer of Mercedes-Benz. I recently had the 50k service done on a vehicle I bought from MB of Austin. Service advisor told me I needed new tires so I signed the online additional agreement that listed my new bill with a total of $3,000. When I picked up my car the total was $3,700. They said it was a known glitch in their system that removed some parts from the total bill and I had to pay the extra $700 anyway to get my car back. MB of Austin has evidently known about this glitch for a long ... Read More

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Google - Apr 20, 2026

I am a long time customer of Mercedes-Benz. I recently had the 50k service done on a vehicle I bought from MB of Austin. Service advisor told me I needed new tires so I signed the online additional agreement that listed my new bill with a total of $3,000. When I picked up my car the total was $3,700. They said it was a known glitch in their system that removed some parts from the total bill and I had to pay the extra $700 anyway to get my car back. MB of Austin has evidently known about this glitch for a long time, but doesn't care enough about their customers to get it corrected.

Superb Service! I have been taking my MB in for service since we moved to Austin in 2021. Kleber Romani has been my Service Rep since my first visit. Kleber is THE BEST! I have never worked with a Service Rep as consistent, service oriented, knowledgeable, and friendly as Kleber. He is an all-star in my books. I know I can always count on him every time I am in for service! The dealership is very friendly as well, all great people and look forward to working with them when it comes time to buy my next new car!

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Terrible experience: I call to inquire about a demo vehicle that is being sold as a pre owned car but is one of the few exceptions where MBFS allows the new car lease programs to be used on this model. Salesperson #1 Kevin: Argues with me that a new car LEASE incentive is already included in the used car price online. Then hangs up the phone on me. I call back and ask to deal with a sales manager. Needs customer service training big time, I cant believe someone like this represents that store or the Mercedes Brand. Salesperson #2 Jay: Calls ... Read More

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DealerRater - Apr 10, 2026

Terrible experience: I call to inquire about a demo vehicle that is being sold as a pre owned car but is one of the few exceptions where MBFS allows the new car lease programs to be used on this model. Salesperson #1 Kevin: Argues with me that a new car LEASE incentive is already included in the used car price online. Then hangs up the phone on me. I call back and ask to deal with a sales manager. Needs customer service training big time, I cant believe someone like this represents that store or the Mercedes Brand. Salesperson #2 Jay: Calls me asking how he can help, I told him im waiting for a sales manager. He says would escalate to a sales manager. Nice person on the phone 10/10 Salesperson #3 Charles: Calls me asking how he can help, I explain that I am waiting on the sales manager to help me with a vehicle. He says he will inform the sales manager and they will call me back. Positive person and good interaction. Salesperson #4 Elihu: Calls me asking me how he can help? I explain the situation but at this point I just tell him lets start over and try to get this lease done. He takes my info and then calls me back saying that Sales Manager said they cant sell a used car to me out of state which sounds like a bunch of nonsense... Overall nice person and interaction, not pleasant outcome. Not 1 sales manager ever called me back or got on the phone with me to see how my experience is or to ask if I still needed any help 1*

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